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Review Of ibis London Heathrow Airport0123401234

Heathrow Airport Area, London | 4.1 km drive to London Heathrow Airport

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.9
    Very Good

    2453 Ratings

    Last 10 Customer Ratings (Latest First)

    • 2
    • 3
    • 3
    • 5
    • 2
    • 4
    • 5
    • 5
    • 3
    • 5

    Rating Categories

    • Location3.9
    • Cleanliness4.0
    • Room3.9
    • Food3.8
    • Hospitality4.1
    • Value For Money3.8
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    Reviews Summary

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    This property boasts a prime location just a stone's throw from Heathrow Airport, making it super convenient for travelers. Guests have praised the helpfulness of the staff and the smooth check-in process. The breakfast is well-planned and well-received, while the rooms, though compact, provide cleanliness and comfort. There’s good transport connectivity to explore London, and the property is budget-friendly, ideal for quick stays or layovers. Just a note on the food – some found it a bit lacking in variety.

    4.0

    Good Stay

    varun s.

    Staff r excellent but rooms very Small.

    Travel Month: Jul 2025 (3-Night Stay)

    Room: Accessible Room with 2 single beds

    ibis London Heathrow Airport

    Thank you for your feedback. I am pleased to hear that you found our staff excellent, though I regret that the room size did not meet your expectations. Your comments are appreciated and will be taken into account as we continue to improve the guest experience. We hope to welcome you again in the future. Warm regards, Jordi Pena – General Manager

    3.0

    Average Stay

    pranjali d.

    The location is closer to the airport. I found two major drawbacks. Lockers are not provided and drinking water facilities are not available on all floors. It is only available on the ground floor.

    Travel Month: Jul 2025 (3-Night Stay)

    Room: Accessible Room with 2 single beds

    ibis London Heathrow Airport

    Thank you for sharing your feedback. I am pleased to hear that you found the location convenient for the airport. I regret, however, that the absence of lockers and the limited availability of drinking water left you disappointed. Your observations are valuable and will be reviewed with the team as we continue to look at ways to improve the guest experience. Warm regards, Jordi Pena – General Manager

    4.0

    Good Stay for transit

    mohanasundaram m.solo

    Good comfy bed, clean room and bathroom. Did not take breakfast or dinner. It is slightly more expensive and with easy access to Airport terminals by London buses. Overall a good stay for me.

    Travel Month: Jul 2025

    Room: Double room with 1 double bed

    ibis London Heathrow Airport has replied on Mon Jul 14 20:42:54 IST 2025

    Thank you for your kind feedback! We’re glad you enjoyed the comfy bed, clean room, and convenient location. We hope to welcome you again soon! Best regards, Jordi PENA - General Manager

    1.0

    Terrible Stay

    ribha s.couple

    My stay at IBIS London Heathrow Airport was a complete disaster. There was a heatwave in London last week with temperature soaring to early 30s and the Air conditioning was not working in the room at all. I was allocated room on 5th floor. On raising this with the hotel staff, they said that the rooms are not equipped with air con. So I am quite surprised that why is aircon mentioned while booking the room at MMT. I had blocked this property to have a good night sleep as I had my morning flight and wanted to be closer to the airport. Overall a horrible experience and wouldn't recommend anyone.

    Travel Month: Jul 2025

    Room: Double room with 1 double bed

    ibis London Heathrow Airport

    Thank you for taking the time to share your experience. I am very sorry to hear about the discomfort you faced during the heatwave and for the disappointment caused by the lack of air conditioning in your room. I regret that this was not clearly communicated at the time of booking and that it impacted your rest before your flight. Your comments have been shared with the team, and we will also review the information provided through our booking partners to ensure it is accurate. We are sorry that we did not meet expectations on this occasion. Warm regards, Jordi Pena – General Manager

    5.0

    Excellent Stay

    amba k.

    The hotel is situated in a place which is very near to the airport at the same time connected well to the city through bus+Tam services. The facilities are excellent. I stayed there for 3 nights, and enjoyed the Breakfast. The staff was very co-operative. There are direct buses to the airport almost every hour, so very convenient to go to the airport. The rooms were very cozy.

    Travel Month: Jun 2025 (3-Night Stay)

    Room: Brand New : Double SweetRoom by ibis

    ibis London Heathrow Airport has replied on Mon Jul 14 20:43:43 IST 2025

    Thank you for your lovely feedback! We’re glad you enjoyed the cozy room, excellent facilities, and convenient location. It’s great to hear our breakfast and friendly team made your stay even better. We look forward to welcoming you back! Best regards, Jordi PENA - General Manager

    5.0

    stay

    aayush v.solo

    Good stay helpful staff nearby to heathrow airport and nearest bus stop is at harlington. Do carry toiletries

    Travel Month: May 2025

    Room: Brand New : Double SweetRoom by ibis

    ibis London Heathrow Airport has replied on Tue Jun 17 02:31:35 IST 2025

    Thank you for your feedback! We’re glad you enjoyed your stay and found our team helpful. We're also pleased that our location near Heathrow and the Harlington bus stop worked well for you. Thanks for the reminder about toiletries! We hope to welcome you back soon. Jordi PENA - General Manager

    3.0

    Average Stay

    renu b.family

    Location is good, near to heathrow airport, food ok, no intercom in rooms & house keeping deptt often forgets making beds & changing bedsheets

    Travel Month: Dec 2024 (5-Night Stay)

    Room: Twin room with 2 beds

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    • user photos

    ibis London Heathrow Airport

    Thank you for your feedback. We're glad you appreciated our location near Heathrow and found the food satisfactory. We're sorry to hear about the housekeeping issues and lack of intercom—we’ll address this with the team to ensure better service going forward. Best regards, Jordi PENA - General Manager

    2.0

    Poor Stay

    christie r.loyalty-icon

    Reception wasn't good on arrival. Indifferent attitude trainees not even trying. Not providing complimentary water bottles is another level of non sense. There is no in house laundry or dry cleaning services - mmt specifically mentions availability of these services. It would be nice if these are verified. The bed was horrible - just sinks down to the floor once you lay down.

    Travel Month: Nov 2024 (5-Night Stay)

    Room: Brand New : Double SweetRoom by ibis

    ibis London Heathrow Airport has replied on Tue Jun 17 02:33:14 IST 2025

    Thank you for your feedback. I'm sorry to hear about your experience at reception and the issues you faced during your stay. Your comments about the bed, service attitude, and amenities have been noted, and we will follow up internally and with MMT regarding the listing details. We truly regret the inconvenience and appreciate you bringing this to our attention. Best regards, Jordi PENA - General Manager

    5.0

    value for money place near Heathrow 👍

    ambrish d.loyalty-iconcouple

    Great place to stay. Close to airport and well connected by bus & tube. Staff was very helpful and provided us with room earlier than check in time considering the long flight we had. Breakfast & Food was very good. The rooms much smaller than expected but good enough if you just have to sleep in and spend most of the time outside.

    Travel Month: Oct 2024

    Room: Accessible Room with 1 double bed

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    2.0

    Too small for comfort

    amit c.couple

    Smallest of rooms and bathroom. Small beds. Near to the airport with paid shuttle bus available which take 30 minutes to reach to the airport. Check in smooth.

    Travel Month: Sep 2024

    Room: Family room with 1 double bed + 1 extra bed

    5.0

    Excellent Stay

    suchita g.loyalty-icon

    Ibis has courteous staff. Well planned breakfast. Daily amenities. Room sizes are also comfortable. Clean n hygienic environment

    Travel Month: Aug 2024

    Room: Standard Double Room

    4.0

    Good Stay

    mini j.loyalty-iconfamily

    This property was near the heathrow airport, and rooms were spacious. We had just one night stay and we enjoyed it. We will certainly stay for longer peridot next time.

    Travel Month: Aug 2024

    Room: Standard Double Room

    3.0

    Average Stay

    dhruv m.family

    It is budget hotel, so don't expect world of services, didnt had mineral water also, despite being mentioned in the voucher. Paid parking. But nearer to airport is a plus.

    Travel Month: Jul 2024 (3-Night Stay)

    Room: Classic Family Room

    1.0

    Terrible Stay

    neha s.loyalty-iconcouple

    Dont go ibis hotel so bad service so bad hotel so bad ac. Dont go there, for relax just sleep at road corner but dont go ibis

    Travel Month: Jun 2024 (3-Night Stay)

    Room: Accessible Double Room

    3.0

    Third party booking

    paul s.loyalty-iconcouple

    There was a bit of confusion initially as they said that payment had not come through from mmt. Later on they said they would sort it out with mm t because i had indicated that i had already paid.

    Travel Month: May 2024

    Room: Brand New : Double SweetRoom by ibis

    1.0

    Amenities

    vedant a.loyalty-iconbusiness

    Room was clean but basic amenities not provided. Bus shuttle was also no there on the given time. Had to wait for 25 minutes

    Travel Month: May 2024

    Room: Standard Twin Room

    4.0

    Decent for a quick stay

    soubhagya s.loyalty-iconcouple

    Small rooms but expected that. Good for a night. Decent spread for a breakfast. Easy accessibility, clean rooms, hot water.

    Travel Month: Apr 2024

    Room: Brand New : Double SweetRoom by ibis

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    • user photos
    • user photos
    3.0

    Too small rooms, not even enough space to keep luggage.

    jayaraj p.loyalty-iconsolo

    Too small rooms, not even enough space to keep luggage struggled a lot with my single check in bag and a hand bag.

    Travel Month: Mar 2024

    Room: Double room with 1 double bed

    3.0

    Average Stay

    nitin s.business

    Beware of the front desk scamming you as they will never give you the room you have booked instead they will try to convince you to stay at a cheaper room. Thus if you book a room with a front view they will come-up with a story and will never give you that room and you end-up paying for a premium room staying in a cheap room at the last remote end of the hotel.

    Travel Month: Feb 2024

    Room: Brand New : Double SweetRoom by ibis

    5.0

    Great hotel and food is fantastic

    dhruvi m.loyalty-iconsolo

    Nice hotel and very near to airport. Hotel staff is very co operative and there hospitality is fantastic

    Travel Month: Feb 2024

    Room: Standard Double Room

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