The property has a prime location in the heart of the city, with spacious rooms and a reputation for authentic South Indian food. While the ambience has an old-world charm, many guests noted poor maintenance, dirty bathrooms, and outdated facilities. Service quality seems to vary, with some staff being friendly but issues around cleanliness, limited amenities, and slow service highlighted frequently. The breakfast generally received good reviews, suggesting at least some areas of satisfaction amidst widespread concerns.