Positives : 1. The room that we stayed at was really amazing in terms of view and comfort. 2. Food was hands down very good (shout out for kala mutton and gulab jamun) 3. The car that we took from chandigarh could not move further up, we were 1. 4 km far from hotel, was tons of traffic, had to call hotel and they were happy to send a car (4-by-4) because that was really kind of the team and they didn't even take the money. 4. Housekeeping team was very nice, special mention to the guy who brought heater when i called them up at 2:30 am in the night and trust me, that night was very very cold, probably -9 degree celsius. I spoke with the senior supervisor, he was also really professional, i believe his name was shiv, other folks shout out for deepak, sonu. 5. View was seriously good! snow covered mountain. 6. Shout out for the hotel owneri believe who checked in on me and asked if everything is fine and was happy to help allowing her team to fetch the medicines for my wife. Scope of improvement (not negatives) : 1. The hotel is located at a higher altitude, driving up from the mall road has tons of traffic and it can be risky, better if hotel management can have a civil discussions with the himachal govt and request them to make the route one way, 3 hours i was stuck on the check in day, it was not good, trust me. 2. The doors are wooden and there is a gap at the bottom, when it's a very cold day, tons of chill air flow come in and i had to use towel to cover the bottom parts of the door, kindly take a look into it. 3. Spa therapists need more training with pressure points, their behavior is very nice but if they can be trained further, it will be really great, my head massage was bit average, see the thing is everywhere there should be accountability, if i pay money i will also be very mindful about whether my money spent was worth it or not ) 4. Heaters should be already made available in hotel rooms and guests should be informed about it when they check in. 5. There is a fireplace inside rooms, i feel hotel folks should be asking if they can bring some firewood there to heat the room, not sure if i am wrong here, i was little confused if i should ask for that or not. Guys - take this in a positive note, for me you guys are 10/10, so i hope you folks do work on this.