I recently stayed at villa by olive in nerul, goa, and while the villa itself was pleasant, there were a few significant issues that impacted our experience. Firstly, the entrance to the villa was extremely narrow and quite difficult to access. For a property accommodating multiple guests, there was only one caretaker for four villas, which made it challenging to get timely assistance. Parking was also unavailable, which added to the inconvenience. The bedroom arrangements were not ideal for our group of 12 (8 adults and 4 kids. Only two of the bedrooms had king-size beds, while the other two had small queen beds, which were uncomfortable for accommodating multiple people. Additionally, there was no option for extra beds, which made it tough to manage comfortably. Overall, while the villa has potential, the lack of accessibility, limited staff support, and inadequate sleeping arrangements for larger groups left much to be desired.
Villa by Olive Nerul Goa has replied on Thu Nov 14 16:41:03 IST 2024
Dear Guest,
Thank you for sharing your feedback, and please accept our sincere apologies for not meeting your expectations during your recent stay. We strive to provide excellent customer service, and it’s truly disappointing to hear that we missed the mark this time.
Your valuable insights have been shared with the relevant departments, and we are taking corrective actions to prevent similar issues in the future. If you’d like to discuss this further, please feel free to reach out to us.
We hope to have the opportunity to serve you better in the future
Warm regards,
The Olive Living Team
