1) The room was very dirty, All linens (bedsheet, pillow cover, towel, quilt) had stains and hairs of previous guests. The toilet was stained.
2) Many of the facilities and amenities mentioned in booking description were not available e.g. no toiletries, no kettle or cup in the room.
3) There's no restaurant in the hotel, not even for breakfast and the booking mentioned 10% discount on dinner buffet which is wrong
4) Hotel receptionist didn't honour the MMT facility of late check out and made me and my disabled husband sit in the lobby for 5 hours even though the hotel was completely empty.