The property seems to have several maintenance issues like leaking taps, broken fixtures, and cleanliness concerns, with many guests reporting the presence of pests like cockroaches and bed bugs. Service quality is a mixed bag; while some praised the staff's politeness, others experienced rudeness. Location near transport links is a plus, but many guests had an overall average to negative experience. A few noted good customer service, but many felt the property didn't match the expectations set by online images.