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You are booking hotel for more than 30 days

Review Of Thomas Villa, Hotel and Cottages0123401234

Rangri, Manali | 2.7 km drive to Mall Road

    User Rating & Reviews

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    4.3
    Excellent

    2993 Ratings, 2149 Reviews

    excellent
    59%
    very good
    26%
    average
    8%
    poor
    3%
    bad
    4%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 5
    • 5
    • 5
    • 5
    • 5
    • 4
    • 4
    • 5
    • 5

    Rating Categories

    • Hospitality4.4
    • Facilities4.2
    • Food4.2
    • Room4.4
    • Cleanliness4.5
    • Value For Money4.4
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    Reviews Summary

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    Thomas Villa boasts a fantastic location just 2 km from the bustling Mall Road in Manali, offering stunning mountain views and a peaceful atmosphere surrounded by apple orchards. The property is well-maintained with spacious, clean rooms and warm, hospitable staff. Guests praise the delicious vegetarian food and complimentary breakfast with various options. The hotel also provides free pick-up and drop services, making it convenient for travelers. Overall, it’s an excellent choice for a memorable stay in Manali!

    Sort by:

    Positive first
    5.0

    Excellent Stay

    amandeep s.couple

    Stay was amazing as always. Service was top notch. Always prefer the hotel whenever i visit Manali...

    Travel Month: Aug 2025

    Room: Super Luxury room (Mountain View) with Complimentry Breakfast

    Thomas Villa, Hotel and Cottages has replied on Fri Aug 22 17:22:26 IST 2025

    Respected guest, thank you for the review which you have given us. We were glad that we were able to exceed your expectations. We were committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgment is always our greatest reward. It also boosts our morale to do even more better in this hospitality industry. We hope to see you again.

    5.0

    Nice experience, food was awesome

    aman t.family with 2 kids

    Had a great time at Thomas villa. Loved the view and their prompt service. Location is very lovely. Nicely viewed sun rise. Away from busy road yet near to places of interest. Rooms are very spacious and clean. An extremely amazing mountain view from the room. hotel staff are very good and really helpful. Their complimentary breakfast buffet offers a variety of dishes, And all were delicious. Every time I would love to stay in same hotel because of wonderful view.

    Travel Month: Jul 2025

    Room: Luxury Room (Mountain View) with Complimentry Breakfast

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    Thomas Villa, Hotel and Cottages has replied on Thu Aug 07 12:47:30 IST 2025

    Respected guest, thank you for the review which you have given us. We were glad that we were able to exceed your expectations. We were committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgment is always our greatest reward. It also boosts our morale to do even more better in this hospitality industry. We hope to see you again..

    5.0

    Great place

    ganesh.family

    I have literally no words for how great the staff is. My family needed special care and the staff literally made me feel like at home. I have seen the whole world but have never experienced service like this. I have no words for how great this place is. Thnk u all

    Travel Month: Jul 2025 (4-Night Stay)

    Room: Deluxe Room (Mountain View) with Complimentry Breakfast

    Thomas Villa, Hotel and Cottages has replied on Thu Aug 07 12:49:01 IST 2025

    Respected guest, thank you for the review which you have given us. We were glad that we were able to exceed your expectations. We were committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgment is always our greatest reward. It also boosts our morale to do even more better in this hospitality industry. We hope to see you again.

    5.0

    Excellent Stay

    mayank s.family

    It is very good and very systematic I am extremely happy that the staff are very helpful in this hotel food was very good very good room service nice view very clean and hygiene It is very good and very systematic I am extremely happy that the staff are very helpful in this hotel food was very good very good room service nice view very clean and hygiene

    Travel Month: Jul 2025

    Room: Deluxe Room (Mountain View) with Complimentry Breakfast

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    Thomas Villa, Hotel and Cottages has replied on Thu Aug 07 12:55:59 IST 2025

    Respected guest, thank you for the review which you have given us. We were glad that we were able to exceed your expectations. We were committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgment is always our greatest reward. It also boosts our morale to do even more better in this hospitality industry. We hope to see you again.

    1.0

    Completely Misleading – Avoid Thomas Villa at All Costs

    ehtesham s.family

    I’m writing this review out of sheer frustration and disappointment. Please do not fall for the fake reviews about Thomas Villa — they are highly misleading, and it seems many of them are paid or manipulated. We were also trapped by these reviews, and what we experienced was nothing like what was promised. The photos are fake or heavily edited — the actual condition of the property is nowhere close to what you see online. Rooms were poorly maintained, and the overall cleanliness was unacceptable. To make matters worse, the hotel is extremely difficult to reach, with no clear directions, no proper signage, and almost zero support from the staff. We struggled for hours trying to locate the place. What you book online and what you get in reality are two entirely different things. It felt like a complete scam. I’m literally begging others not to fall into the same trap — don’t waste your money, time, or energy. You’ve been warned.

    Travel Month: Jun 2025 (3-Night Stay)

    Room: Deluxe Room (Mountain View) with Complimentry Breakfast

    Thomas Villa, Hotel and Cottages

    Respected guest, we are truly sorry that your stay did not meet expectations. Please allow us to clarify a few points: 1. All reviews are from genuine guests, and our photos accurately reflect the villa, though seasonal changes or personal expectations may create a different impression. 2. Cleanliness is a top priority, and we conduct regular checks. We wish you had informed us during your stay so we could have resolved the issue immediately. 3. Our property is just 300m from the main road (a 3-minute walk), and our staff is always available to assist with directions. We apologize if you faced difficulties and will work to make directions even more precise. We value your feedback and will use it to improve. While we respectfully disagree with the suggestion that our property is a “scam”. Many guests have enjoyed their stays here, and our commitment remains to provide a comfortable and authentic experience. We hope you might consider giving us another opportunity in the future so we can provide you with the stay you had hoped for.

    5.0

    Excellent Stay

    aakib s.

    VERY NICE PLACE TO STAY IN MANALI WITH COMPLIMENTARY PICKUP DROP FACILITY AND VERY GOOD STAFF AND HYGIENIC ROOMS

    Travel Month: Jun 2025

    Room: Deluxe Room (Mountain View) with Complimentry Breakfast

    Thomas Villa, Hotel and Cottages has replied on Tue Jul 08 10:51:50 IST 2025

    Respected guest, thank you for the review which you have given us. We were glad that we were able to exceed your expectations. We were committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgment is always our greatest reward. It also boosts our morale to do even more better in this hospitality industry. We hope to see you again.

    2.0

    Poor Stay

    devender i.family with 2 kids

    I had very poor experience, very bad breakfast, unhygienic bathrooms, no WiFi coverage in room, too much costly food e.g. one Chapathi - 35rupess

    Travel Month: Jun 2025

    Room: Deluxe Room (Mountain View) with Complimentry Breakfast

    Thomas Villa, Hotel and Cottages

    Respected guest, we are genuinely sorry to hear that your experience did not meet your expectations. However, we would like to clarify a few points for accuracy; our complimentary breakfast menu is freshly prepared daily and includes multiple options. We regret if the selection did not suit your personal taste. Cleanliness is a top priority at our property. All bathrooms are cleaned and sanitized regularly by our housekeeping team. We regret if there was any lapse during your stay and wish you had brought this to our attention immediately so we could resolve it on the spot. While we do provide complimentary WiFi in all rooms, there may be occasional fluctuations depending on device compatibility or peak usage times. Our front desk is always available to assist in such cases. Our menu prices reflect not only the quality of ingredients used but also service, taxes, and operational costs. A chapati at ₹35 is part of our à la carte menu, prepared fresh upon order. We value your feedback and will review your comments with our team to ensure continued improvements. We do hope to welcome you again and provide you with a stay that better reflects our standards.

    5.0

    overall excellent

    family with 2 kids

    The room and Room service was excellent, Food, staff behaviour and complimentary services were also very good. I am happy with your remarkable concern.

    Travel Month: Jun 2025 (4-Night Stay)

    Room: Deluxe Room (Mountain View) with Complimentry Breakfast

    Thomas Villa, Hotel and Cottages has replied on Tue Jul 08 10:53:05 IST 2025

    Respected guest, thank you for the review which you have given us. We were glad that we were able to exceed your expectations. We were committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgment is always our greatest reward. It also boosts our morale to do even more better in this hospitality industry. We hope to see you again.

    5.0

    Excellent Stay

    tm r.family with 1 kid

    Me experience at Thomas Villa was excellent as it fulfilled all the needs for a good trip. The breakfast was finger-licking and the location was very peaceful and eye-catching. The services were spontaneous. The staff was cooperative too....

    Travel Month: Jun 2025 (3-Night Stay)

    Room: Deluxe Room (Mountain View) with Complimentry Breakfast

    Thomas Villa, Hotel and Cottages has replied on Sat Jun 14 17:09:48 IST 2025

    Respected guest, thank you for the review which you have given us. We were glad that we were able to exceed your expectations. We were committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgment is always our greatest reward. It also boosts our morale to do even more better in this hospitality industry. We hope to see you again.

    1.0

    Terrible Stay

    rishi p.couple

    Terrible hotel i have ever stayed .No fan .No hangers . Complimentary breakfast keeps on giving same thing everyday.

    Travel Month: Jun 2025 (5-Night Stay)

    Room: Deluxe Room (Mountain View) with Complimentry Breakfast

    Thomas Villa, Hotel and Cottages has replied on Thu Aug 28 17:02:27 IST 2025

    Respected guest, we are truly sorry to hear that your stay did not meet your expectations. While our rooms are designed with natural airflow, keeping them fresh and comfortable even during the summer heat and also equipped with ceiling and wall fans, moreover we provide extra standing big fan on the guest room upon request, and we regret that these options did not provide you with the level of comfort you were hoping for. Hangers are normally provided in every room, and we sincerely apologize if this was overlooked during your stay. Our team would have been happy to provide them immediately upon request. Regarding Complimentary buffet breakfast options, we do offer a rotating menu along with a selection of standard number of 6 variety dishes each day. However, we’re always looking to enhance our offerings, and your input will help us create an even better experience for our guests, we‘ll work on providing free more variety in our buffet breakfast. Please note that breakfast is complimentary as part of your stay. Any additional items ordered from the restaurant menu will be chargeable. We regret any inconvenience caused and hope to serve you better on your next visit.

    3.0

    Average

    brijendra s.family with 1 kid

    The location is very bad, Room quality is very poor, support staff average, Images ok on MakeMyTrip different with actual

    Travel Month: Jun 2025 (3-Night Stay)

    Room: Deluxe Room (Mountain View) with Complimentry Breakfast

    Thomas Villa, Hotel and Cottages

    Respected guest, we are truly sorry that your experience did not fully meet your expectations. For clarity, our property is located on Kanyal Road and mall road is just 1.5 km from the hotel, offering a peaceful, pollution-free environment surrounded by scenic beauty—something many guests value for relaxation and family time. All our rooms are regularly maintained for cleanliness and comfort, and we regret if you felt otherwise. It would have been our pleasure to assist you immediately had this been brought to our notice during your stay. Our staff strives to be courteous and helpful, and your feedback will further strengthen our efforts. The images displayed online are genuine and reflect the property, though perceptions may vary depending on the room category and individual expectations. While we regret that your stay was not fully satisfactory, please be assured of our commitment to providing a better experience in the future.

    2.0

    Poor Stay

    mukesh s.group

    Poor maintenance of hotel equipments and no cleaning properly, only on first day they give bottle water [bisleri], next day you gave buy water regarding food only one type of food is served, no variation

    Travel Month: May 2025 (4-Night Stay)

    Room: Deluxe Room (Mountain View) with Complimentry Breakfast

    Thomas Villa, Hotel and Cottages has replied on Fri Aug 29 14:45:21 IST 2025

    Respected guest, we sincerely regret that your recent stay did not meet your expectations. Guest comfort is our top priority, and we apologize for the shortcomings experienced. Regarding your concerns: 1. Our housekeeping team follows a daily cleaning schedule, and our maintenance staff regularly checks all equipment. If there was any lapse during your stay, we sincerely apologize and will address this to ensure it does not recur. 2. Our booking policy does not include complimentary bottled water; however, we provide two bottles on the first day as a gesture of hospitality. Additional bottles are available for purchase. Please note that RO purified water is available free of cost, 24 hours a day. We regret if this was not clearly communicated at check-in.” 3. With regard to our dining options, our menu is designed to maintain freshness and quality, with certain staple items available daily for guests with dinner plan reservations. We also rotate dishes to provide variety, and we apologize if this was not communicated clearly during your stay. We value your feedback and take your concerns seriously. We hope to welcome you back and serve you better.

    4.0

    Good Stay

    rajesh v.family with 1 kid

    Location is messy and outright dirty to reach in taxi or auto. Rest of the stay was more or less ok.

    Travel Month: May 2025 (3-Night Stay)

    Room: Super Luxury room (Mountain View) with Complimentry Breakfast

    Thomas Villa, Hotel and Cottages has replied on Fri May 30 14:09:17 IST 2025

    Respected Sir, We are happy to hear that you felt comfortable in hotel during your stay as you mentioned .It was our pleasure to attend you .As you have mentioned about the road but as you know Manali is hill station more a season of rainy and snow . We really apologize if you felt any inconvenience due to that .

    5.0

    very good service

    mahender p.couple

    very good service and good ambience refer to friends as well.property location was good good service easily accessible

    Travel Month: May 2025 (3-Night Stay)

    Room: Deluxe Room (Mountain View) with Complimentry Breakfast

    Thomas Villa, Hotel and Cottages has replied on Sat May 17 15:45:47 IST 2025

    Respected guest, thank you for the review which you have given us. We were glad that we were able to exceed your expectations. We were committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgment is always our greatest reward. It also boosts our morale to do even more better in this hospitality industry. We hope to see you again.

    5.0

    Excellent Stay

    monica a.couple

    awesome stay in this hotel thomas vill.same room shown as in the picture.awesome mountain view from hotel room.neat and clean room and washroom too.staff members were also very polite and cooperative... breakfast was very delicious 😋😋...

    Travel Month: May 2025

    Room: Deluxe Room (Mountain View) with Complimentry Breakfast

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    Thomas Villa, Hotel and Cottages has replied on Sat May 17 15:46:22 IST 2025

    Respected guest, thank you for the review which you have given us. We were glad that we were able to exceed your expectations. We were committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgment is always our greatest reward. It also boosts our morale to do even more better in this hospitality industry. We hope to see you again.

    4.0

    Good Stay

    sangram d.family with 2 kids

    Nice property. Mountain view room was good.

    Travel Month: May 2025

    Room: Super Luxury room (Mountain View) with Complimentry Breakfast

    Thomas Villa, Hotel and Cottages has replied on Wed May 14 13:30:46 IST 2025

    Respected guest, thank you for the review which you have given us. We were glad that we were able to exceed your expectations. We were committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgment is always our greatest reward. It also boosts our morale to do even more better in this hospitality industry. We hope to see you again.

    5.0

    Excellent

    tushar g.group

    Staff is very good.

    Travel Month: May 2025

    Room: Deluxe Room (Mountain View) with Complimentry Breakfast

    Thomas Villa, Hotel and Cottages has replied on Wed May 14 13:30:28 IST 2025

    Respected guest, thank you for the review which you have given us. We were glad that we were able to exceed your expectations. We were committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgment is always our greatest reward. It also boosts our morale to do even more better in this hospitality industry. We hope to see you again.

    4.0

    Excellent Property .

    akshay.group

    Friendly staff. Good spacious rooms. Great food. Location of the property is a bit turn off. But rest all the things make up for it

    Travel Month: May 2025

    Room: Deluxe Room (Mountain View) with Complimentry Breakfast|Luxury Room (Mountain View) with Complimentry Breakfast

    Thomas Villa, Hotel and Cottages

    Thank you so much for your kind words and thoughtful feedback. We’re truly delighted to hear that you enjoyed our spacious rooms, delicious food, and especially the warm hospitality of our team. Your appreciation means a great deal to us. We sincerely apologize if you felt the location was a bit out of the way. Our hotel is nestled in a peaceful area surrounded by beautiful mountains and lush apple orchards—an ideal setting for guests looking to relax and enjoy the serene beauty of nature. We hope to have the pleasure of welcoming you back again soon for another memorable stay.

    2.0

    Poor Stay

    balaji s.family with 1 kid

    room ground floor look like stay in kitchen room 103.. room no 101 ..shower and hot water issue.. i reuest for first or second floor ...2nd day they provide ....no gpay facility which is very bad ...more cleanness required

    Travel Month: May 2025

    Room: Deluxe Room (Mountain View) with Complimentry Breakfast

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    Thomas Villa, Hotel and Cottages

    Respected guest, Thank you for taking the time to share your feedback, we sincerely apologize for the inconvenience caused by the room location and the hot water issue in one of the rooms. While our ground-floor rooms are designed to offer the same level of comfort as those on higher floors, we understand that preferences vary. We were glad to accommodate your request for a higher-floor room the following day. However, it seems there may have been an error with the photos uploaded in your review. The images do not appear to be of our property or location. We would be truly grateful if you could kindly remove or replace them with images that reflect your experience at our hotel. Regarding the cashless payment concern, we would like to clarify that we do offer Google Pay (GPay) as a payment option. There might have been some confusion during checkout, and we apologize if that caused any inconvenience. We also truly appreciate your suggestions regarding cleanliness. Maintaining a clean and welcoming environment is always our top priority, and your feedback helps us improve further. Thank you again for staying with us, and we hope to welcome you back soon.

    4.0

    please keep smile in front of all customers ....

    raval s.couple

    good food quality and location in near by mall road and service is very good and fast....................................

    Travel Month: Apr 2025 (3-Night Stay)

    Room: Deluxe Room (Mountain View) with Complimentry Breakfast

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    Thomas Villa, Hotel and Cottages has replied on Thu May 01 14:24:37 IST 2025

    Respected guest, thank you for the review which you have given us. We were glad that we were able to exceed your expectations. We were committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgment is always our greatest reward. It also boosts our morale to do even more better in this hospitality industry. We hope to see you again.

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