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You are booking hotel for more than 30 days

Well-furnished apartment with parking, Wi-Fi & dining area

Review Of The Townhall Unit of Prohotel

OMR chennai, Chennai

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    4.1
    Very Good

    276 Ratings, 71 Reviews

    excellent
    38%
    very good
    36%
    average
    22%
    poor
    2%
    bad
    3%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 4
    • 4
    • 4
    • 4
    • 4
    • 5
    • 5
    • 3
    • 3

    Rating Categories

    • Location4.0
    • Cleanliness3.8
    • Value For Money3.7
    • Food4.0
    • Facilities3.9
    • Checkin Experience4.1
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    Review Summary

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    Guests appreciate the friendly and polite staff, clean and spacious rooms, and a good breakfast spread. Many highlight the property's decent food options and its prime location in Thoraipakkam. Fast and responsive service is also a notable mention. However, some users point out that access to the property can be tricky and food delivery requires a bit of a walk.

    Sort by:

    Positive first
    4.0

    Good Stay

    narayanan e.couple

    It’s good.

    Travel Month: Oct 2025

    Room: Deluxe Twin Room

    4.0

    Good Stay

    amrutha d.

    The room pretty clean and staff behaviour is also good staff has kept the room clean

    Travel Month: Sep 2025

    Room: Deluxe Queen Room

    The Townhall Unit of Prohotel

    Thank you so much for your kind words! 😊 We're glad to hear that you found the room clean and were happy with our staff's behavior. Your appreciation means a lot to us, and we'll be sure to share your feedback with the team. We look forward to welcoming you again soon!

    4.0

    Good Stay

    arbind g.family

    Good location, Nice and decent room & overall satisfactory

    Travel Month: Aug 2025 (3-Night Stay)

    Room: Deluxe Queen Room

    The Townhall Unit of Prohotel has replied on Fri Sep 12 08:45:33 IST 2025

    Thank you so much for your kind words! We're glad to hear that you enjoyed the location and found the room nice and decent. Your satisfaction is very important to us, and it's great to know we met your expectations. We look forward to welcoming you again soon!

    4.0

    Good Stay

    vinodkumar s.group

    Neat and clean rooms Good foo Neat and clean rooms Good food

    Travel Month: Aug 2025

    Room: Deluxe Twin Room

    The Townhall Unit of Prohotel has replied on Fri Sep 12 08:46:32 IST 2025

    Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the neat and clean rooms, as well as the good food. Your satisfaction means a lot to us, and we truly appreciate your kind words. We look forward to hosting you again soon!

    4.0

    Good Stay

    rijil r.family

    Overall stay was good. Food was decent however one point to be noted is hotel is hosted in 7th floor of an under construction building hence at the ground floor there is lot of cement debris Overall stay was good. Food was decent however one point to be noted is hotel is hosted in 7th floor of an under construction building hence at the ground floor there is lot of cement debris .

    Travel Month: Aug 2025

    Room: Deluxe Twin Room

    The Townhall Unit of Prohotel has replied on Mon Aug 25 11:51:40 IST 2025

    Thank you so much for taking the time to share your feedback. We're delighted to hear that you had a good stay and enjoyed the food during your visit. We truly appreciate your understanding regarding the ongoing construction on the lower floors of the building. Please be assured that we are working closely with the building management to ensure that any inconvenience is minimized and that the surroundings are kept as clean and safe as possible. Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back for an even better experience in the future.

    4.0

    Good Stay

    viteshbalaji p.

    The hotel is located over a parking lot in 7th floor. If you have late night carvings for food, you can order through swiggy/ zomato but you need to connect at front gate which is at least a 15 mins walk from your stay. The staffs are very polite and friendly. Stay was worth the money. Can maintain better.

    Travel Month: Jul 2025

    Room: Deluxe Twin Room

    The Townhall Unit of Prohotel

    Thank you so much for taking the time to share your experience with us. We're delighted to hear that you found our team polite and friendly, and that you felt your stay was worth the money – that truly means a lot to us. We appreciate your helpful observations regarding the location and food delivery access. While the unique setup of our hotel does present some challenges, we're continuously working to improve convenience for our guests and your feedback will help us in doing so. Thank you once again for choosing to stay with us. We look forward to welcoming you back soon!

    5.0

    Excellent Stay

    lalitha.

    Good, professional yet warm service

    Travel Month: Jul 2025

    Room: Deluxe Queen Room

    The Townhall Unit of Prohotel has replied on Tue Jul 15 11:04:07 IST 2025

    Thank you so much for your kind words! We're truly glad to hear that you had a positive experience and appreciated our service. Providing professional yet warm support is very important to us, and it’s wonderful to know it made a difference. We look forward to serving you again soon!

    5.0

    Excellent Stay

    nagendra a.solo

    The hotel experience is so good and com The hotel experience is so good and comfortable

    Travel Month: Jun 2025

    Room: Deluxe Twin Room

    The Townhall Unit of Prohotel has replied on Fri Jul 25 07:45:11 IST 2025

    Thank you for your kind words! We're thrilled to hear that you had a good and comfortable experience during your stay with us. Your satisfaction is our top priority, and feedback like yours truly motivates our team. We look forward to welcoming you back for another great stay soon!

    5.0

    Excellent Stay

    sivalingam c.

    1

    Travel Month: Jun 2025 (4-Night Stay)

    Room: Deluxe Twin Room

    The Townhall Unit of Prohotel has replied on Fri Jul 25 07:45:43 IST 2025

    Thank you for sharing your feedback. We're always here to improve and ensure a better experience for our guests. If there's anything specific you'd like to share, we'd love to hear more from you. Looking forward to welcoming you again!

    4.0

    Worth the money

    sandy s.couple

    It’s a decent and good stay. Awesome service and good food. Safe, secure and maintained area

    Travel Month: Jun 2025

    Room: Deluxe Twin Room

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    The Townhall Unit of Prohotel has replied on Mon Jul 07 09:51:35 IST 2025

    Thank you so much for your kind words! We're delighted to hear that you had a good stay and enjoyed our service and food. Your appreciation for the safety, security, and maintenance of our property truly means a lot to us. We look forward to welcoming you back again soon!

    3.0

    Lodge is better than this hotel - Bad experience

    business

    First the room which was given 1. Lizards in the room 2. Wifi connection week - due to which not able to work 3. TV was not working 4. Duvet cover was with big holes After complaining the room was changed 1. No DK & SK was given 2. AC leakage 3. Housekeeping cleaning is in bad shape not at all hygiene.

    Travel Month: Jun 2025

    Room: Deluxe Queen Room

    The Townhall Unit of Prohotel has replied on Fri Jun 13 12:15:58 IST 2025

    Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. We truly regret that the initial room did not meet expectations and understand how issues such as the presence of lizards, weak Wi-Fi, a non-functional TV, and a damaged duvet can be disruptive. We also acknowledge your concerns with the second room and are sorry to hear about the AC leakage and housekeeping standards not meeting your expectations. Your feedback is extremely valuable to us, as it helps us identify areas where we can improve. Please be assured that we are already reviewing the issues you've highlighted with our maintenance and housekeeping teams to ensure that such lapses are addressed and prevented in the future. We’re grateful you brought these matters to our attention, and we sincerely hope to have another opportunity to provide you with the high standard of service that we are known for. Should you choose to stay with us again, we will make every effort to ensure a more comfortable and pleasant experience.

    3.0

    Average experience in 2nd time sta

    family

    I had stayed for 4 days and 2nd time in this hotel. First time i had good experience but not this time. I rate my 2nd time experience as Average. issues: room power socket were not working in room no 7033. even after requesting multiple times they didn't fix. Almost no option for food from kitchen if you are vegetarian. you had to take a very long walk to receive food from outside I.e. zomato/swiggy. good things: breakfasts, staff awareness

    Travel Month: Jun 2025

    Room: Deluxe Twin Room

    The Townhall Unit of Prohotel has replied on Thu Jun 12 11:22:11 IST 2025

    Thank you for choosing to stay with us again and for taking the time to share your feedback. We truly appreciate your kind words about our breakfast offerings and the attentiveness of our staff. It's always encouraging to hear what we’re doing well. We’re genuinely sorry to learn that your recent experience did not meet your expectations. Please accept our sincere apologies for the inconvenience caused by the non-functional power sockets. Your feedback is incredibly valuable as it helps us enhance our service. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.

    5.0

    Excellent Stay

    madhav n.

    Excellent stay. Neat rooms and very affordable. Supportive and kind staff behaviour

    Travel Month: Jun 2025

    Room: Deluxe Twin Room

    The Townhall Unit of Prohotel

    Thank you so much for your kind reviews. We really appreciate you taking the time out to share your experience with us—and we agree. We consider ourselves fortunate to have you as a guest. We look forward to serving with you again in the future

    2.0

    Poor Stay

    vasupradha s.family with 1 kid

    Room is not good maintainance is very poor

    Travel Month: May 2025

    Room: Deluxe Queen Room

    The Townhall Unit of Prohotel has replied on Wed May 21 10:32:05 IST 2025

    Dear Vasupradha Sri ram Thank you for your feedback. We sincerely apologize that the room did not meet your expectations and for the inconvenience caused by the maintenance issues. Your comments are very important to us, and we take them seriously. We are currently addressing these concerns with our maintenance team to ensure improvements are made promptly. We hope to have the opportunity to welcome you back in the future for a much better experience. Regards, Raju, Central Manager

    5.0

    fantastic no words to describe

    vickshon a.couple

    bestest ever realy nice it's just very clean ambience its just wondered to place the room thank u for the wonderful guidance

    Travel Month: Apr 2025

    Room: Deluxe Queen Room

    The Townhall Unit of Prohotel

    Thank you so much for your kind reviews. We really appreciate you taking the time out to share your experience with us—and we agree. We consider ourselves fortunate to have you as a guest. We look forward to serving with you again in the future! Regards, Raju, Central Manager

    5.0

    Excellent of you are visiting for business trip it is advisable to stay her

    business

    Rooms were clean food is good great staff

    Travel Month: Apr 2025 (3-Night Stay)

    Room: Deluxe Twin Room

    The Townhall Unit of Prohotel

    Thank you so much for your kind reviews. We really appreciate you taking the time out to share your experience with us—and we agree. We consider ourselves fortunate to have you as a guest. We look forward to serving with you again in the future! Regards, Raju, Central Manager

    5.0

    Excellent Stay

    family

    The check-in process was very smooth. Rooms were tidy and hygienic. food served can be improved.

    Travel Month: Apr 2025

    Room: Deluxe Twin Room

    The Townhall Unit of Prohotel has replied on Sat May 03 16:14:36 IST 2025

    Thank you for your valuable feedback. We're glad to hear that you had a smooth check-in experience and found the rooms clean and comfortable. We appreciate your comments regarding the food and will certainly look into ways to improve it. Your input helps us enhance our services, and we hope to welcome you again soon. Regards, Raju, Central Manager.

    5.0

    Excellent

    dinesh b.couple

    Overall good experience with stays and foods

    Travel Month: Feb 2025

    Room: Deluxe Twin Room

    The Townhall Unit of Prohotel

    Thank you so much for your kind reviews. We really appreciate you taking the time out to share your experience with us—and we agree. We consider ourselves fortunate to have you as a guest. We look forward to serving with you again in the future! Regards, Raju, Central Manager.

    4.0

    Good Stay

    saravanan s.

    I visited this hotel for a second time . Place and ambience was very peaceful and their food also very nice and they responded in a timely manner , and more private we have spended good time here ..

    Travel Month: Mar 2025

    Room: Deluxe Twin Room

    The Townhall Unit of Prohotel has replied on Thu Apr 24 20:03:36 IST 2025

    Thank you so much for your kind reviews. We really appreciate you taking the time out to share your experience with us, and we agree. We consider ourselves fortunate to have you as a guest. We look forward to serving with you again in the future! Regards, Raju, Center Manager.

    5.0

    Affordable and good place

    family

    I would have rated 5 star if reception would have allowed my family member to stay in room for some time and not just for 10 mins. Nice hotel at affordable price. Clean room and premises. Amazing food and breakfast. Very accessible location in Thoraipakkam. I recommend 👌 to choose if you are looking for hotel rooms.

    Travel Month: Mar 2025

    Room: Deluxe Queen Room

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    The Townhall Unit of Prohotel has replied on Thu Apr 24 20:03:45 IST 2025

    Thank you so much for your kind reviews. We really appreciate you taking the time out to share your experience with us, and we agree. We consider ourselves fortunate to have you as a guest. We look forward to serving with you again in the future! Regards, Raju, Center Manager.

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