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Kilpauk, Chennai
2909 Ratings
Last 10 Customer Ratings (Latest First)
Review Summary
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The property features a convenient location near Nehru Park metro station and central attractions, making travel easy. Guests appreciate the courteous staff and the quick room service. However, several reviews mention issues with cleanliness, such as dust and pests in the rooms, and some found the room conditions below expectations for the price. The food quality and breakfast variety receive mixed feedback, indicating room for improvement. Overall, it's seen as a budget-friendly option with potential but in need of better maintenance.
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Good Stay
i had a comfortable stay.. washroom is clean... room cleaning is on time
Room: Deluxe Room
Excellent Stay
The room is neat and clean.. hospitality is good.Room cleaning is on time.. outside foods are allowed.. I had a comfortable stay
Room: Deluxe Room
Excellent Stay
this was my first time staying in a hotel, and the experience was really memorable. The room was clean, the service was excellent, and the food was far better than I expected. What made it truly special was the staff. A big thank-you to Rohana and Nabanita—they treated me more like family than a guest. The way they welcomed me and added that personal touch made me feel so comfortable. I’ll always remember this stay.
Room: Superior Room
The Pride Hotel Chennai has replied on Wed Oct 29 15:40:37 IST 2025
Thank you for the 5 star rating. Hope you will recommend us to your friends & relatives.
Excellent Stay
The hotel is very well maintained, food was good and the staff is very caring and helpful
Room: Deluxe Room
The Pride Hotel Chennai has replied on Tue Oct 28 15:37:54 IST 2025
Thank you for the 5 star rating. Hope you will recommend us to your friends & relatives.
Poor Stay
Disappointed with Service and Response Time I recently stayed at The Pride Hotel, Chennai, and was quite disappointed with the overall experience. The biggest issue was the lack of proper service — staff responses were very delayed, and even simple requests took a long time to be attended to. While the property itself is decent and the location is convenient, the service quality did not meet expectations for a hotel in this category. A bit more attentiveness and quicker response from the team would have made the stay much more pleasant.
Room: Deluxe Room
The Pride Hotel Chennai has replied on Wed Oct 29 15:43:02 IST 2025
Dear Mr. Gowda, Namaskar. We thank you your valuable feedback. We regret falling short of your expectation during your last visit. We would like to assure you that corrective measures have been taken to avoid such experiences in the future. Kindly urge you not to judge us solely on this incident and hope that you would give us an opportunity to serve you better. Look forward to welcoming you back soon. Warm Regards, S. Alex Fraglyn Asst Front Office Manager
Poor Stay
The facilities shown was not the actual we got. The washroom is so congested and not even have a space to breath. the rooms need maintenance and looks like old one. the breakfast was terrible to eat. I made a complaint for making the stay for one day, but still not got a satisfactory resolution
Room: Superior Room
The Pride Hotel Chennai has replied on Wed Oct 29 16:59:26 IST 2025
Dear Mr. Shajumon, Namaskar. We thank you your valuable feedback. We regret falling short of your expectation during your last visit. We would like to assure you that corrective measures have been taken to avoid such experiences in the future. Kindly urge you not to judge us solely on this incident and hope that you would give us an opportunity to serve you better. Look forward to welcoming you back soon. Warm Regards, S. Alex Fraglyn Asst Front Office Manager
Poor Stay
Reception behaviour very very bad ,but other staff is good,only reception is bad and I am asking some but the reception boy is very very bad
Room: Deluxe Room
The Pride Hotel Chennai has replied on Wed Oct 22 17:15:41 IST 2025
Dear Mr. Soma das, Namaskar. We thank you your valuable feedback. We regret falling short of your expectation during your last visit. We would like to assure you that corrective measures have been taken to avoid such experiences in the future. Kindly urge you not to judge us solely on this incident and hope that you would give us an opportunity to serve you better. Look forward to welcoming you back soon. Warm Regards, S. Alex Fraglyn Asst Front Office Manager
Not worth for the money | Hygiene concerns
I initially booked a Deluxe Room with a King-size bed, but was instead graciously offered a Standard Room with twin beds—because clearly, "Deluxe" and "Standard" must mean the same thing here. When I raised this with the receptionist, I was informed (rather nonchalantly) that rooms are subject to availability. Fair enough—except I was also assured that I’d be moved to the correct room the following day. Spoiler alert: that didn’t happen either. As if the downgrade wasn’t enough, the hygiene standards were equally impressive—in the worst possible way. The washroom was dusty on arrival and, despite expectations, remained that way well into the second day. One can only wonder if there’s a floor supervisor on duty—or if that’s just another mythical position like “Deluxe Room with King Bed.” To put it mildly, the experience fell significantly short of what one would expect at the price they’re charging. If you're looking to pay premium rates for subpar service and dusty washrooms, this might just be your place.
Room: Deluxe Room
The Pride Hotel Chennai has replied on Wed Oct 22 17:15:23 IST 2025
Dear Mr. Vishnu, Namaskar. We thank you your valuable feedback. We regret falling short of your expectation during your last visit. We would like to assure you that corrective measures have been taken to avoid such experiences in the future. Kindly urge you not to judge us solely on this incident and hope that you would give us an opportunity to serve you better. Look forward to welcoming you back soon. Warm Regards, S. Alex Fraglyn Asst Front Office Manager
Excellent Stay
The room was clean and neat. Best comfy bed and the restroom was clean and good. Room service was really good. Easy accessible location. Great property to stay.
Room: Deluxe Room
The Pride Hotel Chennai has replied on Mon Oct 06 09:04:53 IST 2025
Thank you for the 5 star rating. Hope you will recommend us to your friends & relatives
Terrible Stay
1
Room: Deluxe Room
The Pride Hotel Chennai
Thank you for your honesty. We are sorry for being average, I would love to know more about how we can change that in your eyes. Could you please mail me your contact details & order details with a reference to this review, so that I can further assist you?
Average Stay
Bed was comfortable but the furniture was not that good i was kinda ok.
Room: Superior Room
The Pride Hotel Chennai has replied on Sat Oct 11 18:26:51 IST 2025
Dear Mr. Kumar, Namaskar. We thank you your valuable feedback. We regret falling short of your expectation during your last visit. We would like to assure you that corrective measures have been taken to avoid such experiences in the future. Kindly urge you not to judge us solely on this incident and hope that you would give us an opportunity to serve you better. Look forward to welcoming you back soon. Warm Regards, S. Alex Fraglyn Asst Front Office Manager
food and attitude of staffs so worst.They never consider our request
i paid for superior room rent but make my trip register for deluxe room only..The hotel authority again collect extra money from me.i was so disappointed with make my trip poor service.so bad
Room: Deluxe Room
The Pride Hotel Chennai has replied on Sat Oct 11 18:27:28 IST 2025
Dear Dr. Ravindran, Namaskar. We thank you your valuable feedback. We regret falling short of your expectation during your last visit. We would like to assure you that corrective measures have been taken to avoid such experiences in the future. Kindly urge you not to judge us solely on this incident and hope that you would give us an opportunity to serve you better. Look forward to welcoming you back soon. Warm Regards, S. Alex Fraglyn Asst Front Office Manager
Good Stay
Rooms were nice although the bathrooms were very small. But the blanket was visibly dirty and there were insects in the room. Cockroach and some other insect was there in the room. Even the breakfast has limited menu options. Not that great.
Room: Deluxe Room
The Pride Hotel Chennai has replied on Mon Oct 06 09:03:05 IST 2025
Thank you for the 4 star rating. Hope you will recommend us to your friends & relatives
Poor Stay
Not upto standards. Food was better. Room cleanliness was poor.
Room: Superior Room
The Pride Hotel Chennai has replied on Mon Sep 29 18:34:54 IST 2025
Dear Mr. Rajiv , Namaskar. We thank you your valuable feedback. We regret falling short of your expectation during your last visit. We would like to assure you that corrective measures have been taken to avoid such experiences in the future. Kindly urge you not to judge us solely on this incident and hope that you would give us an opportunity to serve you better. Look forward to welcoming you back soon. Warm Regards, S. Alex Fraglyn Asst Front Office Manager
Good room with excellent food
Good clean neat room. With proper lights inside the room. Appreciate the courtesy extended by reception team and restaurant team.
Room: Deluxe Room
The Pride Hotel Chennai has replied on Mon Oct 06 09:03:17 IST 2025
Thank you for the 4 star rating. Hope you will recommend us to your friends & relatives
Excellent Stay at Hotel Price Chennai
Excellent stay at hotel pride Chennai and thanks to staff for courtesy extended for our 4 days stay.
Room: Deluxe Room
The Pride Hotel Chennai has replied on Thu Sep 25 13:25:16 IST 2025
Thank you for the 5 star rating. Hope you will recommend us to your friends & relatives
Stay was not at all good and overall it’s unsatisfactory.
Not a good experience. Not satisfied with the rooms. Water clogging in the washroom and no proper room freshener.
Room: Deluxe Room
The Pride Hotel Chennai has replied on Sat Sep 27 13:44:14 IST 2025
Dear Ms. Bhagya , Namaskar Thank you for sparing your time in writing your thoughts in Make My Trip and bringing this to our attention. Your comments will help us serve you and all our guest better in the future. We apologize for the inconvenience caused to you. The hotel is actively working to improve service levels and your feedback has proved to be invaluable. We continue to be committed to provide you and all our guests with the finest standard of service in the industry. We look forward to your continued patronage and wish you the best in your business and personal endeavors If you have any clarification please don’t hesitate to call us. Yours Sincerely, S. Alex Fraglyn Asst Front Office Manager
Excellent Stay
The hotel and the room was excellent!!Goood maintenance at the room and the staff also were good and mannerdly interactive overall good hotel
Room: Deluxe Room
The Pride Hotel Chennai has replied on Tue Sep 23 09:35:07 IST 2025
Thank you for the 5 star rating. Hope you will recommend us to your friends & relatives.
Excellent Stay
We had a great time even the room service people came on time and good breakfast menus over all it was a very nice experience with pride hotel (eg, we asked for water bottle they gave in just 10seconds so service were best )
Room: Deluxe Room
The Pride Hotel Chennai has replied on Tue Sep 23 09:35:23 IST 2025
Thank you for the 5 star rating. Hope you will recommend us to your friends & relatives.
Good Stay
Property's stay was good and the room was excellent. Restaurant was a bit slow
Room: Premium Room
The Pride Hotel Chennai has replied on Tue Sep 23 09:36:14 IST 2025
Thank you for the 4 star rating. Hope you will recommend us to your friends & relatives.
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