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Homestay featuring a lawn, chef, living room, parking & caretaker

Review Of The bougainvillea B&B | Rooms & Wi-FiLike a 3

White Avenue, Amritsar | 3.3 km drive to Golden Temple

    User Rating & Reviews

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    4.1
    Very Good

    96 Ratings, 52 Reviews

    excellent
    52%
    very good
    27%
    average
    9%
    poor
    6%
    bad
    5%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 5
    • 2
    • 4
    • 4
    • 5
    • 5
    • 3
    • 5
    • 4

    Rating Categories

    • Location4.3
    • Cleanliness4.2
    • Value For Money4.1
    • Food4.7
    • Facilities4.0
    • Checkin Experience4.4
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    Reviews Summary

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    This property is a cozy retreat in Amritsar, perfect for a relaxing stay. Guests rave about the lovely decor, comfortable rooms, and the warm hospitality of hosts, especially Payal and Hans. The location is prime, with easy access to tourist spots. While some mentioned minor cleanliness issues and occasional staff availability, the overall vibe is serene and homely. Guests also enjoyed hearty, home-cooked breakfasts, making it a delightful choice for family and solo travelers alike.

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    Positive first
    4.0

    Good Stay

    simran v.

    A perfectly cozy and comfortable space. Loved the thoughtful decor and small details that contributed to a relaxing and memorable stay.

    Travel Month: Mar 2025

    Room: The Deluxe Room|The Garden View Room

    2.0

    Poor Stay

    sristi p.group

    We had an okay experience, the b&b was done up nicely and was serene to look at but there were some issues we faced with the hosts that may have been averted had there been more understanding of the situation from their end.

    Travel Month: Mar 2025 (3-Night Stay)

    Room: The Garden View Room

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    4.0

    Good Stay

    kirat p.family

    Need to improve the taste of their food rest the vibe was superb and the service was excellent by hans ji.

    Travel Month: Feb 2025

    Room: The Deluxe Room|The Garden View Room

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    5.0

    Excellent stay

    vandit k.loyalty-iconcouple

    Lovely place, great location and super helpful host. Stayed at the hyatt last time but enjoyed this stay more (generic hotels are generic.

    Travel Month: Nov 2024

    Room: The Terrace Suite

    5.0

    Excellent Stay

    rachana s.loyalty-iconcouple

    Our stay was very comfortable, special thanks to payal ma-am for giving extra care to her guests. Property is very beautiful and its location is also very good, all the tourist attractions are nearby and also it’s easy to reach from airport or railway station

    Travel Month: Oct 2024

    Room: The Deluxe Room

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    4.0

    Good Stay

    saif k.

    Awesome stay

    Travel Month: Oct 2024

    Room: The Garden View Room

    1.0

    Not worth at all. Poor services.

    divya s.loyalty-iconcouple

    Horrible experience. Tv was not working. We requested them to top up but they started making excuses and didnt do it. We had a room with a garden view but couldn’t enjoy it as there was a painter working there constantly and the host was sitting right next to our door in the garden. So no privacy at all. Fake ratings. Not at all worth. They made us park our car on the street outside with no security.

    Travel Month: Oct 2024

    Room: The Garden Suite

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    The bougainvillea B&B | Rooms & Wi-Fi has replied on Tue Oct 22 15:54:19 IST 2024

    We are sorry to hear that your stay did not meet your expectations, we would like to take this opportunity to clarify some points. There was a major fault with the service provider and since it was a holiday ( Dussehra) on repeated requests also the technician couldn’t come ( public holiday) this was communicated to you many a times by the staff and the owner. The property doesn’t have only one garden to sit It has many relaxing areas specially curated for our guests Tree house 2 gardens Canopies Varandahs Patios with benches These are common areas shared by all our guests You could have taken an opportunity to relax in different areas , rather than pin pointing on only one part where painter was working. It’s family home heritage property which we share with our guests living in it , so that it can be enjoyed , appreciated and valued by all those who visit us . Kindly look for hotels for your privacy next time you travel . Regarding parking it was communicated to you before your arrival . Property is in a gated colony with guards and cameras, all the vehicles are parked right outside. The Bougainvillea Is a homestay offering a personal and local experience. Wishing you best for your future travels.

    2.0

    Poor Stay

    rahul b.loyalty-icon

    The property was beautiful. 1. The rooms had cockroaches. 2. The shower gel had mosquitoes inside it. 3. The owner didn't let us park the vehicle inside the property even though there was ample space inside.

    Travel Month: Jun 2024

    Room: The Deluxe Room

    The bougainvillea B&B | Rooms & Wi-Fi has replied on Mon Jul 29 13:56:56 IST 2024

    Hi Rahul I apologise for the discomfort, but sometimes rains do pose challenges, like cockroach coming from nowhere, as for mosquitoes in the gel , I had thoroughly checked the rooms myself and everything was right but when you complained I found the lid of the gel container on the floor which might have been reason for the situation. Ample parking is provided right outside the property which is a gated colony with cameras. The space inside the property is not for parking as there are rooms and other guests can get disturbed. You were told about parking outside before your arrival but still you insisted on parking inside. Wishing you better experiences in future.

    5.0

    Excellent Stay

    ishani l.family

    Lovely stay in the middle of the city. Payal was a great host and her team is hospitable. Thanks much for a wonderful experience.

    Travel Month: May 2024 (3-Night Stay)

    Room: The Garden View Room

    The bougainvillea B&B | Rooms & Wi-Fi has replied on Wed Jul 31 13:43:33 IST 2024

    Thanks for all the appreciation. Looking forward to hosting you again.

    4.0

    Good Stay

    shilpa m.loyalty-iconsolo

    The owner is very co operative, however the caretaker never answers the call, but the owner does! rooms and the vibe is great! there’s no parking and someone punctured the tire if parked outside the lane! overall the vibe is good, rooms are clean!

    Travel Month: Feb 2024

    Room: The Garden View Room

    The bougainvillea B&B | Rooms & Wi-Fi has replied on Sun Feb 18 03:59:31 IST 2024

    Dear Shilpa , thank you . We are sorry to hear about the puncture, have not faced such an issue ever as our vehicles are also parked outside but we will certainly look into it. We wish you safe travels ahead. Team Bougainvillea

    5.0

    Pretty and comfortable place away from the crowds

    umang b.loyalty-iconcouple

    This place is so pretty and cosy and comfy! it's a cute little nest in the nicer part of amritsar away from the crowds and crumbling atmosphere of the older city. Transportation in amritsar is easy, so we didn't miss staying away from the touristy parts. It's run by a retired couple - this is their father's property - and the house is beautiful and tasteful with old and new elements blended together. It was so good to see an older home retained and used. It's very calm and peaceful and the caretaker hans is very friendly and obliging. The beds are brilliant and they provide extra blankets. When we mentioned our flight would arrive early, they gave us early check-in even though we didn't explicitly request it. We only had breakfast one day but that was also delicious - hot aloo parathas and dalia khichdi. We wish payal all the best and rate this place full marks.

    Travel Month: Feb 2024 (3-Night Stay)

    Room: The Deluxe Room

    The bougainvillea B&B | Rooms & Wi-Fi has replied on Sun Feb 18 04:03:37 IST 2024

    Thank you Umang, we really appreciate the way you have narrated our property. Hope to host you again soon . Wishing you a great year ahead . Team Bougainvillea

    4.0

    Good Stay

    shubham y.couple

    A beautiful room with perfect balcony with sunrise… in midst of Amritsar chaos we get our peace of mind and relaxation

    Travel Month: Feb 2024

    Room: The Terrace Suite

    The bougainvillea B&B | Rooms & Wi-Fi has replied on Sun Feb 18 04:04:59 IST 2024

    Thank you Shubham, safe travels ahead. Team Bougainvillea

    5.0

    Superb stay

    swati c.family

    The property is beautifully done, with spacious and clean rooms and excellentdecor. Our hosts were very charming and hans who helps them was-very helpful! thanks for making our stay awesome.

    Travel Month: Dec 2023

    Room: The Terrace Suite

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    The bougainvillea B&B | Rooms & Wi-Fi has replied on Tue Jan 16 23:01:19 IST 2024

    Thank you swati , wish you safe travels.

    4.0

    A

    sudipta d.couple

    It’s a very personalised stay. The location is good. The breakfast is fulsome. Very tastefully done up.

    Travel Month: Oct 2023

    Room: The Deluxe Room

    The bougainvillea B&B | Rooms & Wi-Fi has replied on Sun Feb 18 04:05:52 IST 2024

    Thank you Sudipta 😊

    3.0

    Average Stay

    priyanka c.

    As a solo female traveller who has been to amritsar several times before i felt safe and comfortable in the bnb. I’ve always stayed in the old city on my earlier visits and this was the first time trying out a different part of town- location is good there are many food places around local and familiar brands. Transport is easily available and payal and her helper hans were very forthcoming and helpful with the arrangements. However for the price point i did expect a cleaner room - there were cockroaches which they willingly removed but also dust balls behind the bed. Leaving there left me in a panic because i had an early morning train and with the taxi waiting right outside the gate there was no one to open it. I had to raise quite a racket before someone came to open the door - i could have missed my train and this would not have happened at a hotel which has 24:7 staff on duty. That’s a massive difference and i’d consider it in case you have odd dish timings to access the place. Food served was good and homely but i was unsure of the ro water being provided and had to switch to buying mineral water which i like to avoid.

    Travel Month: May 2023 (3-Night Stay)

    Room: The Deluxe Room

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    The bougainvillea B&B | Rooms & Wi-Fi has replied on Wed Jun 07 16:09:41 IST 2023

    Hello Priya, Hope your journey onwards was comfortable. It was lovely to host you, we apologise if the experience wasn’t 100 . We agree that finding a cockroach in a room is not pleasant for anyone but 3 days of continuous rain can bring unexpected guests from overwhelmed drains which connect an entire city above. We did resolve the issue for you immediately and offered to even change your room to which you replied that “it was okay to keep the same room since we resolved the issue promptly”. We would also like to point that regardless the price, You as a traveller deserve a safe, clean, healthy environment to rest anywhere. We don’t remember it as a racket to get attention at 4 am to exit the property which as you have pointed out is not a hotel and very much a Homestay. There was a small delay in opening the gates for you (which we do lock and give limited access, for security / safety reasons, one of the many factors which probably made you feel safe to stay at the property. We are equipped and habitual of managing these requests. Sorry, if the small delay in the response time makes you think otherwise. We serve filtered water at our property and also provide mineral water in rooms, if you did need more, our “forthcoming and helpful” team as you have pointed out, would have most definitely assisted. However, feedback on this is duly noted. We wish you safe and enriching travels in the future. A personal dialogue would have been equally impactful without the name and shame, especially when you noted that there was a genuine effort and zeal to make your stay comfortable and memorable. Best Wishes Team Bougainvillea

    1.0

    Highly unpleasant to summarize

    rakesh t.family

    Frankly i was pretty surprised to get the treatment i'd say i have got. It looks like a premium property but when you arrive there, all the common areas are close to being called dirty. The breakfast option included in the room, it has only one option. So if they are making poori subzi, it's only that. You can ask for eggs and bread etc but imagine for vegetarian, take it or leave it. Had multiple gaps for my kid and they kept on serving food with spices when i clearly requested that he doesn't eat spice at all. Moreover it's the way they'll deal with you. It seems they are doing a favor. Another incident that was to my shock was that the caretaker came out of the blue and told me to mind my son as rest of the rooms are occupied. I asked him what happened and he said no just in case. I was like, he is here since yesterday, he hasn't made any noise, nor has he troubled anyone and you have the guts to caution me for no reason. Bina baat ke tok rah e hain! i was furious! how dare he, that too in front of my kid. We did have other challenges at the check out but i am steering clear of not mentioning them as it was there right to reject a late checkout. However since our train was around evening, we decided to have lunch there itself which they knew. I told them to take order and the owner blatantly said no. In that split moment i was so disgusted that it must have reflected in my response. Very firmly i said what do you mean no! he realized and immediately said what will you have. Why create an unnecessary situation for no reason. Overall experience and moreover what you expect from a premium property was not even close. It was supposed to be a special trip as all of us cousins travel-led together for the first time. Completely ruined by the stay we chose. I am usually not critical of a place, they pushed me so much!

    Travel Month: Mar 2023

    Room: The Terrace Suite

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    The bougainvillea B&B | Rooms & Wi-Fi has replied on Thu Apr 13 02:59:27 IST 2023

    Hello, it took us a few days to respond to your much expected review of our “homestay” given that you repeatedly threatened us to review us badly if we did not concede to your demands even if it was at the cost of the comfort of our other guests or property sops. We were extremely busy with full occupancy and entertaining our amazing guests, which unfortunately you were not. We cannot extend our check out timings no matter the threats (and very rude behaviour) because we need the time between check ins and check outs to prepare rooms for our other guests (without compromising our sops) something which you refused to understand ! ordering a meal one hour before lunch time is something we cannot accommodate, again no matter the threats and very rude behaviour because we cannot rush the preparations of our meals and our designated staff needs an advance notice to allow him to prepare meals properly. Breakfasts on our property are complimentary and we do let our guests know what we will be serving. They have been rated as best / delicious but you are allowed your opinion, sorry that you did not enjoy the pre planned and communicated meal (yet you repeatedly ordered other meals) separate meals with low spice levels were accommodated for the children, even if they were demanded last minute. The caretaker at the property “requested” you to please consider the noise levels at the property as other guests (who by the way left us a lovely review and complied with property rules) complained about the noise coming from your rooms. We suggested that you find another property(perhaps one where you could book an entire house, with 24/7 services, with no regard for other people or staff) but you chose to stay and make it a rather unpleasant experience for us. Last but not the least, just because you paid to stay at our home does not mean you own us or treat us or our staff in an undignified manner, disrespecting our space, our rules and comfort of other guests.

    5.0

    the perfect stay!

    rajaram v.loyalty-iconfamily

    Excellent place around mall road. The place is beautifully decorated and maintained by the owner. She takes personal to ensure you have a pleasant stay. The property itself is like a curated museum, where each and every corner is designed and done up with elegance. You just wish, you had a place of your own, that was so tastefully done. The breakfast is amazing and homely. The property is centrally located and well connected with all the major attractions of amritsar. We recommend that you blindly follow the suggestions made by the host. You won't be disappointed. In short, a place that we would love to go back again and highly recommend to anyone who wishes to enjoy a pleasant and hassle free stay in amritsar!

    Travel Month: Mar 2023

    Room: The Garden Suite

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    The bougainvillea B&B | Rooms & Wi-Fi has replied on Wed Mar 22 05:47:19 IST 2023

    Thank you Rajaram , we enjoyed hosting your family. Hope to host you soon again.

    5.0

    Amazing stay

    abhitesh j.loyalty-iconcouple

    We had great experience of stay and they have amazing staff at the bougainvillea. It is recommended for family and couples. Breakfast was healthy and homemade which we liked the most.

    Travel Month: Mar 2023

    Room: The Deluxe Room

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    The bougainvillea B&B | Rooms & Wi-Fi has replied on Wed Mar 22 05:48:25 IST 2023

    Thank you Abhitesh 😊

    5.0

    Stay and cleanliness

    rahul a.couple

    Hi our trip is super good because of the property. This property is really good

    Travel Month: Feb 2023

    Room: The Deluxe Room

    The bougainvillea B&B | Rooms & Wi-Fi has replied on Wed Mar 22 05:48:59 IST 2023

    Thank you Rahul 😊

    5.0

    amazing

    vineeta l.loyalty-iconfamily

    We stayed there for 2 days, it was amazing. The breakfast was very delicious, home- cooked with varieties. The host made us feel very comfortable. Although rooms need a little maintenance, but for a homestay it was okay. The ambience indeed was splendid. The lobby, the dining hall gave a feel of ancient British times. Pleasant stay. Will love to visit there again. The terrace suite is the best❤️❤️

    Travel Month: Feb 2023

    Room: The Deluxe Room

    The bougainvillea B&B | Rooms & Wi-Fi has replied on Wed Mar 22 05:51:48 IST 2023

    Thank you Vineeta , we have noted your feedback & the needful has been done . Hope you have a great year ahead . 😊

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