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- Home
- Hotels in India
- Jalandhar
- 4 Star Hotel in Jalandhar
- BEST WESTERN Summerlea, Jalandhar
BEST WESTERN Summerlea
About Property
Offering amazing amenities keeping in mind the needs and comfort of both leisure and business travellers, Best Western Summerlea delivers an unmatched luxury and opulence in its stays. More
Property Highlights
Activities & Nearby Attractions
Amenities
- Gym
- Restaurant
- Lounge
- + More Amenities
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+91
2 Single Beds, Non-Smoking, Superior Room, Flat Screen Television, Mini Bar, Coffee And Tea Maker, H
Fits 2 Adults
Complimentary Drink on Arrival
Free Breakfast
Non-Refundable
Per Night:
₹ 5,720
Very Good(1860 RATINGS)
Near Jalandhar Train Station
Change Dates and Guest(s)
Check-in: 2 PM | Check-out: 12 PM
Check-in date
Check-out date
Rooms, Guests
Are you flexible with travel dates?
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Upgrade to a room with Living Area for ₹780. Includes Free Cancellation as well.
1 King Bed, Non-Smoking, Superior Room, Flat Screen Television, Mini Bar, Coffee And Tea Maker, Hair
168 sq.ft (16 sq.mt)
1 King Bed
1 Bathroom
- Heater
- Mineral Water
- Laundry Service
- Air Conditioning
- Housekeeping
- Iron/Ironing Board
Room With Free Cancellation | Breakfast only
- Complimentary Drink on Arrival
- Free Breakfast
Book with ₹0 Payment
Pay before 14 Nov, 11:59 PM IST to avoid auto-cancellation
Free Cancellation till 24 hrs before check in
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹014 Nov11:59 PM
15 Nov01:59 PM
16 Nov01:59 PM
Check-in
₹ 6,500
+₹ 650 taxes & fees Per Night
Book with ₹0
Login Now and get this for ₹6,435 or less
4 Room Types
- Free Cancellation
- Breakfast Included
- Breakfast & Lunch/Dinner Included
- Book with ₹0 Payment
In times of uncertainty, flexibility matters,
Opt for a free cancellation rate.
2 Single Beds, Non-Smoking, Superior Room, Flat Screen Television, Mini Bar, Coffee And Tea Maker, H
- 2 Single Bed(s)
- 1 Bathroom
- Heater
- Mineral Water
- Laundry Service
- Air Conditioning
- Housekeeping
- Iron/Ironing Board
Room With Free Cancellation | Breakfast only
- Complimentary Drink on Arrival
- Free Breakfast
Book with ₹0 Payment
Pay before 14 Nov, 11:59 PM IST to avoid auto-cancellation
Free Cancellation till 24 hrs before check in
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹014 Nov11:59 PM
15 Nov01:59 PM
16 Nov01:59 PM
Check-in
Room With Free Cancellation | Breakfast + Lunch/Dinner
- Complimentary Drink on Arrival
- Free Breakfast
Free Lunch Or DinnerBook with ₹0 Payment
Pay before 14 Nov, 11:59 PM IST to avoid auto-cancellation
Free Cancellation till 24 hrs before check in
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹014 Nov11:59 PM
15 Nov01:59 PM
16 Nov01:59 PM
Check-in
1 King Bed, Non-Smoking, Superior Room, Flat Screen Television, Mini Bar, Coffee And Tea Maker, Hair
- 168 sq.ft (16 sq.mt)
- 1 King Bed
- 1 Bathroom
- Heater
- Mineral Water
- Laundry Service
- Air Conditioning
- Housekeeping
- Iron/Ironing Board
Room With Free Cancellation | Breakfast only
- Complimentary Drink on Arrival
- Free Breakfast
Book with ₹0 Payment
Pay before 14 Nov, 11:59 PM IST to avoid auto-cancellation
Free Cancellation till 24 hrs before check in
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹014 Nov11:59 PM
15 Nov01:59 PM
16 Nov01:59 PM
Check-in
Room With Free Cancellation | Breakfast + Lunch/Dinner
- Complimentary Drink on Arrival
- Free Breakfast
- Free Lunch Or Dinner
Book with ₹0 Payment
Pay before 14 Nov, 11:59 PM IST to avoid auto-cancellation
Free Cancellation till 24 hrs before check in
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹014 Nov11:59 PM
15 Nov01:59 PM
16 Nov01:59 PM
Check-in
1 King Bed, Non-Smoking, Deluxe Room, Flat Screen Television, Living Area, Mini Bar, Coffee And Tea
- 97344 sq.ft (9044 sq.mt)
- 1 King Bed
- 1 Bathroom
- Mineral Water
- Air Conditioning
- Iron/Ironing Board
- Bathroom
- Telephone
- Closet
Room With Free Cancellation | Breakfast only
- Complimentary Drink on Arrival
- Free Breakfast
Book with ₹0 Payment
Pay before 14 Nov, 11:59 PM IST to avoid auto-cancellation
Free Cancellation till 24 hrs before check in
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹014 Nov11:59 PM
15 Nov01:59 PM
16 Nov01:59 PM
Check-in
Room With Free Cancellation | Breakfast + Lunch/Dinner
- Complimentary Drink on Arrival
- Free Breakfast
- Free Lunch Or Dinner
Book with ₹0 Payment
Pay before 14 Nov, 11:59 PM IST to avoid auto-cancellation
Free Cancellation till 24 hrs before check in
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹014 Nov11:59 PM
15 Nov01:59 PM
16 Nov01:59 PM
Check-in
Suite-1 King Bed, Non-Smoking, Separate Living Room, Two 32 Inch Lcd Televisions, Mini Bar, Hairdrye
- 1 King Bed
- 1 Bathroom
- Heater
- Mineral Water
- Housekeeping
- Iron/Ironing Board
- Wi-Fi
- Air Conditioning
Room With Free Cancellation | Breakfast only
- Complimentary Drink on Arrival
- Free Breakfast
Book with ₹0 Payment
Pay before 14 Nov, 11:59 PM IST to avoid auto-cancellation
Free Cancellation till 24 hrs before check in
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹014 Nov11:59 PM
15 Nov01:59 PM
16 Nov01:59 PM
Check-in
Room With Free Cancellation | Breakfast + Lunch/Dinner
- Complimentary Drink on Arrival
- Free Breakfast
- Free Lunch Or Dinner
Book with ₹0 Payment
Pay before 14 Nov, 11:59 PM IST to avoid auto-cancellation
Free Cancellation till 24 hrs before check in
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹014 Nov11:59 PM
15 Nov01:59 PM
16 Nov01:59 PM
Check-in
BEST WESTERN Summerlea Location
Location rated 4.5 by guests
What guests said
Guests praised the property's excellent location, highlighting its accessibility and proximity to key areas, including the bus stand and city center. Many noted the convenience of being situated on the main road, making it easy to navigate. The friendly and helpful staff further enhanced the appeal of this well-positioned property, making it a recommended choice for future stays.
Property Rules at BEST WESTERN Summerlea
Check-in: 2 PM Check-out: 12 PM
- Primary Guest should be atleast 18 years of age.
- Groups with only male guests are not allowed at this property
- Passport, Aadhaar, Driving License and Govt. ID are accepted as ID proof(s)
- Pets are not allowed
- Optional : Airport shuttle fee: INR 3500 per vehicle (one way)|Rollaway bed fee: INR 1000.0 per day
- Extra-person charges may apply and vary depending on property policy|Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges|Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed|This property accepts credit cards
- Must Read Rules
- Guest Profile
- Guest Profile (Hourly)
BEST WESTERN Summerlea Photos by Guests
- +188 Guest Photos
User Rating & Reviews
- everyone
- group
- couple
- solo
- business
- family
Very Good
1860 Ratings
Last 10 Customer Ratings (Latest First)
- 4
- 5
- 3
- 4
- 3
- 2
- 4
- 5
- 2
- 5
Reviews Summary
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Best Western Summerlea offers a comfortable stay with spacious, clean rooms and a fantastic breakfast spread. Guests appreciate the hotel's approachable location and the courteous, cooperative staff. The food quality is consistently praised, though some find the prices high. While there are minor concerns regarding service speed and a few amenities, overall, it’s a great value for money and a solid choice in Jalandhar.
Sort by:
Latest first
4.0
Good Stay
manish v.solo
stay is always comfortable here . whenever I travel for work at jalandhar I stay at this property. location is very convenient
Room: 1 King Bed, Non-Smoking, Superior Room, Flat Screen Television, Mini Bar, Coffee And Tea Maker, Hair
3.0
Average Stay
kushagar g.
Best Western Summerlea has average rooms with Good food quality, good reception area but scope of improvement for lift facility access for customers and importantly- atleast wifi facility should be fixed immediately
Room: 1 King Bed, Non-Smoking, Superior Room, Flat Screen Television, Mini Bar, Coffee And Tea Maker, Hair
BEST WESTERN Summerlea
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. We are regretting to learn about the inconvenience caused to you due to the mentioned issues and extend our sincerest apologies. But we would like to update to you that we had card system with us for the elevators just for the safety & security purpose for our guest so that any unknown or unwanted person can’t have the access room floors & lift operator is always there 24/7. Your feedback is important to us. Please be rest assured that our management team has been informed of your experience and is looking into this to seek ways to improve our service strictly adhering to the requirements the current time demands and offer more efficient arrangements to provide a much more pleasant stay experience for all of our guests I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, Sincerely, Rahul Kumar Bhatia Front Office Manager Best Western Summerlea
5.0
Excellent Stay
rishav g.
Excellent and comfortable stay. Excellent staff service and food
Room: Deluxe Room
BEST WESTERN Summerlea has replied on Tue Sep 30 14:13:40 IST 2025
Dear Guest, Thank you for choosing us as your home on your recent trip, and for sharing your feedback. We are delighted to hear that you had a memorable experience with us. It is always our endeavor, as whenever you visit Best western Summerlea. Our team works hard to ensure every guest feels valued, so your kind words mean a lot to us. We appreciate your recommendation. For any of your future visits, or those of your friends and family, please feel free to reach out to me and I would be happy to handle the arrangements personally. We look forward to welcoming you back Best western Summerlea, Jalandhar. Warm Regards, Rahul Kumar Bhatia Front office Manager
2.0
Poor Stay
navjot s.
2
Room: Deluxe Room
BEST WESTERN Summerlea
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Warm Regards, Rahul Kumar Bhatia Front office Manager
4.0
Good Stay
lax p.family
Breakfast was excellent, with a great mix of local and south india. Exceptional reception service and top-quality food made my stay truly enjoyable. Breakfast was excellent, with a great mix of local and south india. Exceptional reception service and top-quality food made my stay truly enjoyable.
Room: 1 King Bed, Non-Smoking, Superior Room, Flat Screen Television, Mini Bar, Coffee And Tea Maker, Hair
BEST WESTERN Summerlea has replied on Thu Aug 07 10:42:11 IST 2025
Dear Guest, Thank you for choosing us as your home on your recent trip, and for sharing your feedback. We are delighted to hear that you had a memorable experience with us. It is always our endeavor, as whenever you visit Best western Summerlea. Our team works hard to ensure every guest feels valued, so your kind words mean a lot to us. We appreciate your recommendation. For any of your future visits, or those of your friends and family, please feel free to reach out to me and I would be happy to handle the arrangements personally. We look forward to welcoming you back Best western Summerlea, Jalandhar. Warm Regards, Rahul Kumar Bhatia Front office Manager
3.0
Average Stay
sahil k.couple
hotel is good but the food prices are very high. Also the checkout process was really bad i didn't like i
Room: 1 King Bed, Non-Smoking, Superior Room, Flat Screen Television, Mini Bar, Coffee And Tea Maker, Hair
BEST WESTERN Summerlea
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly Warm Regards, Rahul Kumar Bhatia Front office Manager
4.0
Good Stay
shashi s.business
Good ambience,food and very humble staff. It's worth staying over there.This can be worked out for regular stay in Jalandhar Good ambience,food and very humble staff. It's worth staying over there.This can be worked out for regular stay in Jalandhar.
Room: 1 King Bed, Non-Smoking, Superior Room, Flat Screen Television, Mini Bar, Coffee And Tea Maker, Hair
BEST WESTERN Summerlea has replied on Mon Jul 28 12:12:38 IST 2025
Dear Guest, Thank you for choosing us as your home on your recent trip, and for sharing your feedback. We are delighted to hear that you had a memorable experience with us. It is always our endeavor, as whenever you visit Best western Summerlea. Our team works hard to ensure every guest feels valued, so your kind words mean a lot to us. We appreciate your recommendation. For any of your future visits, or those of your friends and family, please feel free to reach out to me and I would be happy to handle the arrangements personally. We look forward to welcoming you back Best western Summerlea, Jalandhar. Warm Regards, Rahul Kumar Bhatia Front office Manager
4.0
good
pooja g.solo
good stay to be here.... i recommend this to people for bussiness travel or holiday travel or with family'. nyc ambian good stay to be here.... i recommend this to people for bussiness travel or holiday travel or with family'. nyc ambiance
Room: 1 King Bed, Non-Smoking, Superior Room, Flat Screen Television, Mini Bar, Coffee And Tea Maker, Hair
BEST WESTERN Summerlea has replied on Sat Jul 26 12:46:15 IST 2025
Dear Guest, Thank you for choosing us as your home on your recent trip, and for sharing your feedback. We are delighted to hear that you had a memorable experience with us. It is always our endeavor, as whenever you visit Best western Summerlea. Our team works hard to ensure every guest feels valued, so your kind words mean a lot to us. We appreciate your recommendation. For any of your future visits, or those of your friends and family, please feel free to reach out to me and I would be happy to handle the arrangements personally. We look forward to welcoming you back Best western Summerlea, Jalandhar. Warm Regards, Rahul Kumar Bhatia Front office Manager
3.0
Average Stay
ravi g.business
hotel ambience is good , room was clean, but behaviour of staff almost every one, was poor. I felt like I am staying in some government property where, instead of giving solution, they suggest you to do this that. will never visit again. tha hotel ambience is good , room was clean, but behaviour of staff almost every one, was poor. I felt like I am staying in some government property where, instead of giving solution, they suggest you to do this that. will never visit again. thanks
Room: Deluxe Room
BEST WESTERN Summerlea
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me Warm Regards, Rahul Kumar Bhatia Front office Manager
3.0
Average Stay
karan j.business
Location is good. Rooms are Not upto mark. Old Furniture, Washrooms are Not upto the mark. Food is Good. Great Breakfast Options
Room: 2 Single Beds, Non-Smoking, Superior Room, Flat Screen Television, Mini Bar, Coffee And Tea Maker, H
BEST WESTERN Summerlea
Dear Guest, Thank you for taking the time to share your feedback with us. We are regretting to learn about the inconvenience caused to you due to the mentioned issues and extend our sincerest apologies. We shall be grateful if you could treat this as an isolated incident. Your feedback is important to us. Please be rest assured that our management team has been informed of your experience and is looking into this to seek ways to improve our service strictly adhering to the requirements the current time demands and offer more efficient arrangements to provide a much more pleasant stay experience for all of our guests. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly Warm Regards, Rahul Kumar Bhatia Front office Manager
5.0
Excellent
sonia.family
It's a wonderful experience, staffs are very helpful and very polite it's a best experience highly recommend
Room: 2 Single Beds, Non-Smoking, Superior Room, Flat Screen Television, Mini Bar, Coffee And Tea Maker, H
BEST WESTERN Summerlea has replied on Sun Jul 06 11:41:20 IST 2025
Dear Guest, Thank you for choosing us as your home on your recent trip, and for sharing your feedback. We are delighted to hear that you had a memorable experience with us. It is always our endeavor, as whenever you visit Best western Summerlea. Our team works hard to ensure every guest feels valued, so your kind words mean a lot to us. We appreciate your recommendation. For any of your future visits, or those of your friends and family, please feel free to reach out to me and I would be happy to handle the arrangements personally. We look forward to welcoming you back Best western Summerlea, Jalandhar. Warm Regards, Rahul Kumar Bhatia Front office Manager
3.0
Not good
sachin c.family with 2 kids
the only positive was the location.Room was average with no view at all. despite being an empty hotel I was given room on 4th floor. No buffet .food was served in room.Even staff lacked that hospitality
Room: Deluxe Twin Room
BEST WESTERN Summerlea
Dear Guest, Thank you for taking the time to share your feedback with us. We are regretting to learn about the inconvenience caused to you due to the mentioned issues and extend our sincerest apologies. We shall be grateful if you could treat this as an isolated incident. Your feedback is important to us. Please be rest assured that our management team has been informed of your experience and is looking into this to seek ways to improve our service strictly adhering to the requirements the current time demands and offer more efficient arrangements to provide a much more pleasant stay experience for all of our guests. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me Warm Regards, Rahul Kumar Bhatia Front office Manager
5.0
Awesome stay.
angad s.family with 1 kid
The room was very clean and spacious. The food was awesome and hotel staff was very polite. Breakfast buffet was very good as well.
Room: Deluxe Room
BEST WESTERN Summerlea has replied on Wed May 28 12:09:00 IST 2025
Dear Guest, Thank you for choosing us as your home on your recent trip, and for sharing your feedback. We are delighted to hear that you had a memorable experience with us. It is always our endeavor, as whenever you visit Best western Summerlea. Our team works hard to ensure every guest feels valued, so your kind words mean a lot to us. We appreciate your recommendation. For any of your future visits, or those of your friends and family, please feel free to reach out to me and I would be happy to handle the arrangements personally. We look forward to welcoming you back Best western Summerlea, Jalandhar. Warm Regards, Rahul Kumar Bhatia Front office Manager
5.0
nice staff (Himachal)
rakesh k.business
nice staff@Himachal @# yummy food @# nice service @# 👍👍👍👍👍
Room: 2 Single Beds, Non-Smoking, Superior Room, Flat Screen Television, Mini Bar, Coffee And Tea Maker, H
BEST WESTERN Summerlea has replied on Wed May 28 12:09:12 IST 2025
Dear Guest, Thank you for choosing us as your home on your recent trip, and for sharing your feedback. We are delighted to hear that you had a memorable experience with us. It is always our endeavor, as whenever you visit Best western Summerlea. Our team works hard to ensure every guest feels valued, so your kind words mean a lot to us. We appreciate your recommendation. For any of your future visits, or those of your friends and family, please feel free to reach out to me and I would be happy to handle the arrangements personally. We look forward to welcoming you back Best western Summerlea, Jalandhar. Warm Regards, Rahul Kumar Bhatia Front office Manager
1.0
Terrible Stay
harmanjot s.family
Bad experience bad staff bad talking all is bad mini bar not working not serve chiiled water on my dimand after i buyed water from outside the hotel
Room: 1 King Bed, Non-Smoking, Superior Room, Flat Screen Television, Mini Bar, Coffee And Tea Maker, Hair
BEST WESTERN Summerlea
Dear Guest, Thank you for taking the time to share your feedback with us. We are regretting to learn about the inconvenience caused to you due to the mentioned issues and extend our sincerest apologies. We shall be grateful if you could treat this as an isolated incident. Your feedback is important to us. Please be rest assured that our management team has been informed of your experience and is looking into this to seek ways to improve our service strictly adhering to the requirements the current time demands and offer more efficient arrangements to provide a much more pleasant stay experience for all of our guests. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly Warm Regards, Rahul Kumar Bhatia Front office Manager
4.0
Amazing experience
nikhil s.couple
Room was quite comfy and spacious and the staff particularly was quite helpful and polite. Good ambience and very well secured.
Room: 1 King Bed, Non-Smoking, Superior Room, Flat Screen Television, Mini Bar, Coffee And Tea Maker, Hair
BEST WESTERN Summerlea has replied on Sun Apr 27 14:56:55 IST 2025
Dear Guest, Thank you for choosing us as your home on your recent trip, and for sharing your feedback. We are delighted to hear that you had a memorable experience with us. It is always our endeavor, as whenever you visit Best western Summerlea. Our team works hard to ensure every guest feels valued, so your kind words mean a lot to us. We appreciate your recommendation. For any of your future visits, or those of your friends and family, please feel free to reach out to me and I would be happy to handle the arrangements personally. We look forward to welcoming you back Best western Summerlea, Jalandhar. Warm Regards, Rahul Kumar Bhatia Front office Manager
4.0
A+ for the services, food, hygiene and most of all, safety.
nishtha c.solo
The hotel's central location made it easy to explore the city. My room was immaculately clean and comfortable. The food was absolutely delicious with a lot of options, especially non-vegetarians. As a solo female traveler, I felt completely safe and secure throughout my stay. The staff were truly exceptional - cooperative, well-mannered and always willing to help, especially the guard bhaiya. Would definitely recommend and look forward to staying here again.
Room: 1 King Bed, Non-Smoking, Superior Room, Flat Screen Television, Mini Bar, Coffee And Tea Maker, Hair
BEST WESTERN Summerlea has replied on Fri Apr 04 10:39:57 IST 2025
Dear Guest, Thank you for choosing us as your home on your recent trip, and for rating us. We are delighted to hear that you had a memorable experience with us. It is always our endeavor, as whenever you visit Best western Summerlea.
5.0
Excellent Stay
shivani s.
Good
Room: Deluxe Room
BEST WESTERN Summerlea has replied on Mon Mar 24 11:09:46 IST 2025
Dear Guest, Thank you for choosing us as your home on your recent trip, and for rating us. We are delighted to hear that you had a memorable experience with us.
5.0
Excellent Stay
gurmukh s.couple
very good experience, staff was very polite and professional and also rooms was neat and clean, totally Paisa vasool experience
Room: Deluxe Room
BEST WESTERN Summerlea has replied on Thu Mar 13 18:26:04 IST 2025
Dear Guest, Thank you for choosing us as your home on your recent trip, and for sharing your feedback. We are delighted to hear that you had a memorable experience with us. Regards Rahul Fom
2.0
Poor Stay
jaspreet s.business
Lift was stopped and a particular floor, lift will work with staff card every time to contact staff for lift use else need to used stairs, no help from staff. House Keeping staff no busy, tried for 1hr
Room: Deluxe Room
BEST WESTERN Summerlea
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. We are regretting to learn about the inconvenience caused to you due to the mentioned issues and extend our sincerest apologies. But we would like to update to you that we had card system with us for the elevators just for the safety & security purpose for our guest so that any unknown or unwanted person can’t have the access room floors & lift operator is always there 24/7. Your feedback is important to us. Please be rest assured that our management team has been informed of your experience and is looking into this to seek ways to improve our service strictly adhering to the requirements the current time demands and offer more efficient arrangements to provide a much more pleasant stay experience for all of our guests I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, Sincerely, Rahul Kumar Bhatia Front Office Manager Best Western Summerlea
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