I had an extremely disappointing experience at this hotel. I strongly advise against booking any property listed as a "Townhouse" and based on my past experiences, the quality is consistently poor. I would have never made the reservation.
I booked with a prepaid booking that included a complimentary breakfast. Unfortunately, the hotel staff flatly denied the breakfast, claiming it wasn’t listed on their site. Here’s a breakdown of what went wrong:
1. Under-construction hotel: The property was still under construction and lacked essential facilities, including a proper restaurant. This should have been clearly mentioned upfront. Additionally, should have conducted a proper quality check before listing such properties
2. Room issues: The first room I was given had a malfunctioning AC, forcing me to request a room change.
3. Bathroom problems: The room I moved to had leaking health faucets, resulting in water flooding the entire bathroom.
4. Unsafe furnishings: The wooden furniture in the room had sharp edges, which I wasn't aware of until I accidentally hurt myself.
5. Breakfast issue: Despite having a prepaid booking with a complementary breakfast I was denied this service. This raises serious questions about the credibility
6. Misleading hotel name: The hotel was listed under a different name than what appeared —what was shown as "Townhouse OAK Sarusajai Stadium" was actually "Hashtag Inn." This caused confusion and made it difficult to find the hotel.
Overall, this experience was far from pleasant and has severely diminished my trust It’s frustrating to have valuable time wasted during a trip due to poor service and misleading listings. I would strongly recommend others be cautious when booking