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G S Road, Guwahati | About a minute walk to ASTC Bus Terminus
1062 Ratings, 639 Reviews
Last 10 Customer Ratings (Latest First)
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Excellent Stay
I checked-in at the property late at night at 1:00 a.m. It was really so pleasant and a smooth check in for me the entire staff behaviour is friendly.I admire the service of excellence for the staff i forget the other things with the behaviour of the staff it's make me imance to stay back again and again.
Room: Super Deluxe Room
Poor Stay
My stay was very disappointing. The two deluxe rooms I booked were unclean and had a terrible smell. I paid extra for an upgrade, but that room had small cockroaches and a poorly working air conditioner that barely cooled the room, forcing us to use the ceiling fan as well. While the food and location were good, I will definitely choose a different hotel in this area next time.
Room: Deluxe
Hotel City Palace has replied on Wed Oct 29 14:52:28 IST 2025
Dear Sir, I would like to bring you my sincere apologies for the inconvenience you may have experienced in this regard. I hope you visit again and give us a chance for improvement.
Excellent Stay
The location is a mere walking distance from Guwahati railway station which is a big bonus. Toilet and rooms are clean and hygienic. The room service is on par and restaurant food are delicious. However the light in toilet was not functioning.
Room: Deluxe
Hotel City Palace
Dear Sir, thank you for taking out time and reviewing us online. We hope you had a comfortable stay with us. Thank you for letting us know about this. Your feedback helps us get better.
Terrible Stay
location..... good staff behaviour..... not supportive cleaning.... very poor water glass मांगने पर मिला. hot water pot का ढक्कन टुटा हुआ था पानी का बोतल भी मांगने पर मिला gyser काम नहीं कर रहा था AC चलाने के लिए बार बार staff को बुलाना पड़ रहा था. पहली बार make my trip के value stay से इतना निराश हुऐ.
Room: Deluxe
Hotel City Palace has replied on Wed Oct 29 15:04:01 IST 2025
Dear Sir, I would like to bring you my sincere apologies for the inconvenience you may have experienced in this regard. I hope you visit again and give us a chance for improvement.
Excellent Stay
It was very much comfortable stay. All the eminities were very good and food was also very good. Simple and fast process of check-in and check-out.
Room: Deluxe
Hotel City Palace
Dear Sir, thank you for taking out time and reviewing us online. We hope you had a comfortable stay with us.Thank you for letting us know about this. Your feedback helps us get better.
Average Stay
Yes
Room: Deluxe
Hotel City Palace
Dear Sir, thank you for taking out time and reviewing us online. We hope you had a comfortable stay with us. Thank you for letting us know about this. Your feedback helps us get better.
Terrible Stay
1 . Hotel me staff me integrity nahi h 2. Cleaning not done 3. CCTV not working 4. Bed Hotel
Room: Deluxe
Hotel City Palace has replied on Wed Oct 29 15:04:17 IST 2025
Dear Sir, I would like to bring you my sincere apologies for the inconvenience you may have experienced in this regard. I hope you visit again and give us a chance for improvement.
Good Stay
Very good in receiving guests at your door step. Timely responding to guest requirements and attending their needs. Room service and Highly delighted. Thanks and hats off to Pankaj hotel team
Room: Deluxe
Hotel City Palace
Dear Sir, thank you for taking out time and reviewing us online. We hope you had a comfortable stay with us. Thank you for letting us know about this. Your feedback helps us get better.
Average Stay
The rooms are good quality. However, they don't provide enough towels. I had to remind them several times before they provided the towels.The food quality is abysmal. They don't provide all the food mentioned in the menu.
Room: Deluxe
Hotel City Palace has replied on Wed Oct 29 15:04:39 IST 2025
Dear Sir, I would like to bring you my sincere apologies for the inconvenience you may have experienced in this regard. I hope you visit again and give us a chance for improvement.
Food is very bad room very small wash room horrible overall experience very
Very bad not good wash room reception staffs behaviour is very bad, complimentary breakfast not good many items not available
Room: Deluxe
Hotel City Palace has replied on Wed Oct 29 15:04:59 IST 2025
Dear Sir, I would like to bring you my sincere apologies for the inconvenience you may have experienced in this regard. I hope you visit again and give us a chance for improvement.
Excellent Stay
Very neat and clear hotel. Staff behaviour is also good. I would recommend it to anyone who is looking for a hotel near the Railway station. I stayed in a Super deluxe room.
Room: Super Deluxe Room
Hotel City Palace
Dear Sir, thank you for taking out time and reviewing us online. We hope you had a comfortable stay with us. Thank you for letting us know about this. Your feedback helps us get better.
Poor Stay
The bed sheet and blanket are not properly washed. Glass is not provided by the hotel for drinking water. The shower is not working properly. The room size is small. Room service is very poor.
Room: Deluxe
Hotel City Palace has replied on Wed Oct 29 15:05:21 IST 2025
Dear Sir, I would like to bring you my sincere apologies for the inconvenience you may have experienced in this regard. I hope you visit again and give us a chance for improvement.
Poor Stay
Poor room service and food quality is not good
Room: Deluxe
Hotel City Palace has replied on Wed Oct 29 15:05:12 IST 2025
Dear Sir, I would like to bring you my sincere apologies for the inconvenience you may have experienced in this regard. I hope you visit again and give us a chance for improvement.
Average Stay
Service was slow..breakfast time should be little early. No exhaust fan at bathroom which is quite odd
Room: Executive Room
Hotel City Palace has replied on Wed Oct 29 15:05:33 IST 2025
Dear Sir, I would like to bring you my sincere apologies for the inconvenience you may have experienced in this regard. I hope you visit again and give us a chance for improvement.
Poor service
Poor service. Room service behaved poorly on phone. Provided one towel for 2 guest. Didn't provide any towel when I requested one Wouldn't recommend
Room: Deluxe
Hotel City Palace has replied on Fri Mar 28 18:25:51 IST 2025
Dear Sir, I would like to bring you my sincere apologies for the inconvenience you may have experienced in this regard. I hope you visit again and give us a chance for improvement.
FEEDBACK
SHORT STAY DUE TO BUSINESS TRIP BUT OVERALL IT IS GOOD. LOCATION WAS ALSO GOOD AND QUICK CHECK IN WAS MADE
Room: Deluxe
Hotel City Palace
Dear Sir, thank you for taking out time and reviewing us online. We hope you had a comfortable stay with us. Thank you for letting us know about this. Your feedback helps us get better.
Good Stay
After conducting research, i selected (hotel city palace. I was highly impressed with its clean and comfortable rooms and additional facilities. I highly recommend it!
Room: Deluxe
Hotel City Palace has replied on Wed Feb 26 15:41:12 IST 2025
Sir, thank you for taking out time and reviewing us online. We hope you had a comfortable stay with us. Thank you for letting us know about this. Your feedback helps us get better.
good it all
average experience for me..... they need to change their hotel room photo from platform .....
Room: Deluxe
Good Stay
Excellent service, well maintained hygiene. The food quality is average. 1 min walking distance from guwahati railway station. Location is the heart of the city.
Room: Deluxe
Hotel City Palace has replied on Tue Feb 11 17:24:58 IST 2025
Sir, thank you for taking out time and reviewing us online. We hope you had a comfortable stay with us. Thank you for letting us know about this. Your feedback helps us get better.
Excellent Stay
Awesome experience, the room was well maintained. The wash rooms were newly built and clean in european style. Ample space was there to store luggage along with a properly maintained wardrobe. The staff friendliness was also a good thing to rate this hotel with excellence
Room: Deluxe
Hotel City Palace has replied on Fri Mar 28 18:24:44 IST 2025
Dear Sir, thank you for taking out time and reviewing us online. We hope you had a comfortable stay with us. Thank you for letting us know about this. Your feedback helps us get better.
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