We had booked a Classic Room, and several facilities were promised at the time of booking. However, upon reaching the hotel, we were told there was no booking under our name. After struggling for an hour, we were finally given a room, but it was completely different from what was shown online.
We paid , but the room was extremely small, foul-smelling, and unhygienic. The washroom was especially very dirty, no toiletries were provided, bedsheet and pillows were dirty and AC was not working. There was no telephone or any means to call for room service. I had to go to the reception every time I needed to order something or resolve an issue.
highly disappointing, they mentioned various facilities but provide nothing