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Review Of Super Hotel o Shivaay Phase 1 Mohali Bus Terminal0123401234

Sector 78, Mohali

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.0
    Average

    42 Ratings, 20 Reviews

    excellent
    10%
    very good
    7%
    average
    14%
    poor
    17%
    bad
    52%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 1
    • 4
    • 4
    • 1
    • 2
    • 1
    • 1
    • 2
    • 3

    Rating Categories

    • Location1.3
    • Cleanliness1.7
    • Food1.0
    • Value For Money1.5
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    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    Guests appreciate the location of the property, which is close to Chandigarh city center. However, many have raised concerns about staff uncooperativeness and uncleanliness, including dirty linen and bathrooms. Issues with amenities like air conditioning, hot water, and Wi-Fi were also highlighted. Instances of miscommunication and rude behavior from staff further dampened the experience for many.

    Sort by:

    Positive first
    1.0

    Terrible Stay

    vinay t.loyalty-icon

    Horrible hotel. Staff so uncooperative. All linen dirty. They didn't change it even after repeated reminders. Toilets dirty

    Travel Month: Jan 2024 (3-Night Stay)

    Room: NON AC Saver

    4.0

    Good Stay

    jashanpreet s.loyalty-icon

    It is very good stay, staff is very good

    Travel Month: Nov 2023

    Room: Deluxe

    4.0

    Good Stay

    jashanpreet s.loyalty-icon

    It is good, room is cleaned

    Travel Month: Nov 2023

    Room: NON AC Saver

    2.0

    Poor Stay

    daljeet s.

    Room was not clear no air conditioner so not good experience 😞

    Travel Month: Jul 2023

    Room: Deluxe

    1.0

    Very very unhygienic hotel please don't book this. Never plz

    dalip m.solo

    Hi this is dalip this hotel is very dirty. Receptionist told me we will give u clear room and hygienic but after the payment then i go to room on 4th floor. We i opened the door the very dirty and unhygienic smell i got and go to reception and request her to please cancel my booking or provide me clean and hygienic room. She said to me we can't give you other room. Now i have fever guys. U can imagine how dirty hotel it was.

    Travel Month: May 2023

    Room: Deluxe

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    2.0

    Review

    sumanpreet s.family

    Room was not as in photo no facility that mentioned in description no tv no wifi. Room was dirty and little damaged.

    Travel Month: May 2023

    Room: NON AC Saver

    Super Hotel o Shivaay Phase 1 Mohali Bus Terminal has replied on Wed May 31 16:24:09 IST 2023

    We are extremely sorry to know this. Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah.

    3.0

    Good

    tanuj n.couple

    Overall good experience but the location is very narrow water available food not tried hshsjkskaksbshsbbs

    Travel Month: Apr 2023

    Room: Deluxe

    Super Hotel o Shivaay Phase 1 Mohali Bus Terminal has replied on Wed May 31 16:16:11 IST 2023

    Thanks for sharing your valuable feedback, Tanuj! We will surely work on this to enhance your experience in the future. Regards, Joe

    2.0

    Poor Stay

    sukhraj s.

    I booked room with breakfast included but they denied saying we're unable to fetch your booking details. Kept us 1. 5hr waiting at time of checkout, despite of saying we're running late.

    Travel Month: Apr 2023

    Room: Deluxe

    1.0

    Very bad hotel

    diksha p.couple

    Hotel bed room not clean and owner are not diciplan and not safe hotel

    Travel Month: Mar 2023

    Room: Deluxe

    1.0

    Terrible Stay

    deepak s.

    Hotel is third class room is too small in my room door lock not working properly hotel staff treat rudly geeser not waking tv not working it’s a waste of money for staying

    Travel Month: Feb 2023

    Room: Deluxe

    2.0

    Poor Stay

    rajat s.

    Room was too stinky bed sheets n pillow covers were too dirty. Gyzer was not working after complain g for 5 times they start gyzer

    Travel Month: Dec 2022

    Room: Deluxe

    1.0

    Terrible Stay

    jasbir s.loyalty-icon

    Dirty and unhygienic

    Travel Month: Nov 2022

    Room: Deluxe

    4.0

    Good Stay

    krishna b.

    Room size and property was good, location was just off from chandigarh city centre, during check in reception staff said my booking not confirmed. So have to call my booking agent at night 11:30 pm and problem solved by agent. So there was some mistake or miscommunication from hotel staff mmt/my agent.

    Travel Month: Oct 2022 (3-Night Stay)

    Room: Deluxe

    1.0

    WORST😡

    shubham s.solo

    I booked this hotel and pay but when I visit hotel they ask me to pay more and said they don’t consider booking mode but on other hand they don’t even refund my money. The staff was rude n they start misbehaving with me n they don’t give me room and even don’t refund my money. I literally give -100 for this worst behavior.

    Travel Month: Oct 2022

    Room: Deluxe

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    1.0

    Wrist experience

    jalour s.group

    I booked a room for 3 nights. They refused to check-in and they told makemytrip booked this room for cheap price and they said to us to pay more 1100 rs

    Travel Month: Oct 2022 (3-Night Stay)

    Room: Deluxe

    1.0

    Amenties issue

    akshay b.family

    No basic amenties in the room ac is not working room is not upto standard

    Travel Month: Jun 2022

    Room: Deluxe

    1.0

    breakfast

    nikhil j.solo

    Booked with breakfast. but they said they are unable to provide breakfast

    Travel Month: May 2022

    Room: Deluxe

    5.0

    Good service

    parmeshwar m.business

    Good service. And is at good location

    Travel Month: May 2022

    Room: NON AC Saver

    Super Hotel o Shivaay Phase 1 Mohali Bus Terminal has replied on Fri May 27 07:31:09 IST 2022

    Hi, parmeshwar morya! we're pleased to know you had an awesome stay with us. Your precious words of appreciation always urge us to serve better. Hope to welcome you soon again with wonderful experience further. Regards, rachit

    1.0

    Highly Unprofessional and worst hotel

    pinky g.family

    I had booked this hotel with 100% advance, considering this was close to the Stadium where the matches for my son was scheduled. To my surprise on reaching the hotel for check-in they told that the rooms are having leakage problems and we need to go to another hotel which was 2,5 KM away. And surprisingly there was no leakage issue in the rooms as most of the rooms were booked and stayed by our teammates. They should have informed in advance if the rooms were not available, that too taking 100% advance payment. The staff were rude and never ever stay in hotel which are highly unprofessional, unethical.

    Travel Month: Oct 2021

    Room: Deluxe (3X)

    3.0

    Staff

    arpit a.family

    Was not active and not customer oriented

    Travel Month: Oct 2021

    Room: Deluxe (3X)

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