My recent experience with "hotel o mr crown inn to inn" was nothing short of a disaster. Despite making a reservation in advance, my family and i were unable to stay at this hotel due to multiple issues: 1. *hotel confusion: upon arrival, the front hotel, we are hotel gate and reception. Because the hotel is constructed on half a portion of the 3rd floor building with wooden partition. The gate is from the building store room. 2. *hygiene issues: the room assigned to us was filthy. There were stains on the bedding, unclean bathrooms, and an unpleasant odor throughout. 3. *unresponsive staff: attempts to reach out to the hotel staff for assistance were ignored. We received no support or solutions for the problems we encountered. 4. *safety concerns: there were serious safety concerns, including broken locks on the doors and windows. Due to these severe issues, we decided not to stay at this hotel and had to make alternative arrangements at the last minute, incurring additional expenses and inconvenience. I urge others to think twice before booking a stay here. This experience has left me extremely disappointed and questioning the standards of the hospitality industries.