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Review Of SUGAR PALM.11 HOTEL0123401234

Tulsi Vihar Colony, Gwalior

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.9
    Average

    48 Ratings, 17 Reviews

    excellent
    15%
    very good
    19%
    average
    25%
    poor
    29%
    bad
    13%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 2
    • 5
    • 1
    • 2
    • 2
    • 2
    • 1
    • 2
    • 3

    Rating Categories

    • Location3.3
    • Cleanliness2.8
    • Food3.0
    • Value For Money2.3
    • Facilities3.3
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    We are using generative AI to show you summarised user review

    Review Summary

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    The property has received mixed feedback from guests. While some appreciated the polite and helpful staff and the complimentary breakfast, many expressed disappointment over cleanliness issues, poor service, and lack of basic amenities like hot water. Guests found the rooms to be poorly maintained with issues like leaking taps and pests. Charges for basic items like water also raised concerns.

    Sort by:

    Positive first
    2.0

    Bad expe

    tapish g.group

    We booked 4 rooms for me and my team traveling for work. The rooms were filthy and were stinking when we entered. We had to change rooms. The service is very poor, had to wait 30 min for them to deliver a water bottle in the room. There was no hot water to bath. The breakfast is just a formality even though they have a functional kitchen. Really bad experience.

    Travel Month: Aug 2025 (3-Night Stay)
    1.0

    Terrible Stay

    lucky j.family

    such a pathetic service by restaurant they didn't checked if room was ready or not they just assign a room to you whether it is ready or not... In every hotel you get 1 water bottle complimentary but they charge money for water bottle provided even after paying for a room...such pathetic service The person at the counter was rude and non cooperative. The only good thing was the complimentary breakfast and the behaviour of guy servicing breakfast was excellent and also taste was nice.

    Travel Month: May 2025

    Room: Deluxe Room

    • user photos
    • user photos
    2.0

    Poor Stay

    sandeep s.

    Facilities was concern...there was no remote control with installed window ac, it was directly on face, fan regulator was not functional, received incorrect invoice and correct invoice of food is still pending, it was manually corrected for payment

    Travel Month: May 2025

    Room: Deluxe Room

    2.0

    Poor Stay

    paresh r.

    *overall experience is bad with the hotel, staff not supporting, delayed in service, front office and kitchen staff behaviour is rude, never will going to stay here again and not suggesting to anyone*

    Travel Month: Dec 2024 (4-Night Stay)

    Room: Deluxe Room

    2.0

    Poor Stay

    vivek s.

    Stay was not good, no clean bed, no proper blanket in winter, room service is poor, no cleaning and charges are very high, they are charging 1500 rs directly but i have booked through mmt so same 1500 rs room booked in 2300 rs.

    Travel Month: Dec 2024

    Room: Deluxe Room

    1.0

    Terrible Stay

    atul g.loyalty-iconfamily with 1 kid

    It was a family trip which was ruined.. small shady hotel.. Room full of small cockroaches .. very very ill maintained..bathroom leaking water.. bathroom window broken.. bad non functional latches.. These guys even charged for water.. REQUEST DONT WASTE YOUR MONEY FOR THIS UGLY HOTEL.

    Travel Month: Nov 2024

    Room: Deluxe Room

    • user photos
    • user photos
    • user photos
    2.0

    Poor Stay

    dinesh k.

    There is jerm on floor no phone line available and pillow are dirty and ac was working terrible

    Travel Month: Oct 2024

    Room: Deluxe Room

    4.0

    Hotel ambience

    gogeneni r.loyalty-iconbusiness

    It was a good stay. Staff were polite and helpful. Service was excellent and in time. Ambience was good.

    Travel Month: Aug 2024 (3-Night Stay)

    Room: Deluxe Room

    • user photos
    • user photos
    • user photos

    SUGAR PALM.11 HOTEL has replied on Wed Sep 25 11:28:09 IST 2024

    THANKYU SIR

    3.0

    Average Stay

    pankaj k.

    We reached late at the night, we asked them regarding our booking, they were not updated. This booking was paid including breakfast but they were asking to pay, when we told them it’s paid and with breakfast, without confirming they allowed us to leave

    Travel Month: Aug 2024

    Room: Deluxe Room

    4.0

    Good Stay

    ketan s.

    Its a good enough stay considering tariff of hotel. Room and washroom were clean, ac was working and crowd coming in hotel was decent. Staff was as o very cooperating. Food could be better as it was a bit oily.

    Travel Month: Aug 2023

    Room: Deluxe Room

    SUGAR PALM.11 HOTEL has replied on Wed Jul 10 10:45:50 IST 2024

    THANKS SIR

    2.0

    Not worthy

    rahul s.solo

    They are charging just for the location rest service is not up to the mark. Disappointed

    Travel Month: Oct 2022

    Room: Deluxe Room

    SUGAR PALM.11 HOTEL has replied on Wed Jul 10 11:09:45 IST 2024

    Sir, it is nothing like that, my hotel is run by corporate only, no complaint has been received till now, it has been 10 years since the hotel opened.

    3.0

    Need to be more clean

    nayna s.family

    Bed sheets pillow and blankets need to be more clean overall it is good in a bugdetable price

    Travel Month: Aug 2022

    Room: Deluxe Room

    SUGAR PALM.11 HOTEL has replied on Wed Jul 10 11:12:32 IST 2024

    ok sir we will pay attention next time

    2.0

    Charged more than mrp

    soumen k.solo

    Water bottle charged more than mrp

    Travel Month: Aug 2022

    Room: Deluxe Room

    SUGAR PALM.11 HOTEL has replied on Wed Jul 10 11:15:27 IST 2024

    Sir, you are taking that bottle in the hotel, you will get MRP on the road.

    2.0

    Anonymous

    siddharth g.couple

    Hotel was just average. Toilet taps are leaking. Hot water was not there in the bathroom. Food is just ok.

    Travel Month: Oct 2020

    Room: Deluxe Room

    SUGAR PALM.11 HOTEL has replied on Wed Jul 10 11:19:39 IST 2024

    Thank you sir, we will keep in mind to let you know.

    3.0

    Fair enough

    hasan f.business

    Food was fine. Fine for bachelors.

    Travel Month: Jul 2019 (3-Night Stay)

    Room: Executive Room

    • user photos

    SUGAR PALM.11 HOTEL has replied on Wed Jul 10 11:21:11 IST 2024

    thank you sir

    5.0

    Very good location in city center. One and half kilo meter from Gwalior junction. Hotel. Stayed 3 nights and 4 days pleasantly. Food served in quality. Breakfast free buffet is very delicious. Front desk receptionist very cordial and helpful. Staffs are behaviour in well manner. After checkout, drop the railway station at their own

    thangamani v.group

    Wow. Very pleasant and wonderful stay at Sugar Palm. Hotel is situated in City center. Very worth for the money.

    Travel Month: Sep 2019 (3-Night Stay)

    Room: Classic

    SUGAR PALM.11 HOTEL has replied on Wed Jul 10 11:24:17 IST 2024

    Thanks a lot Sir

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