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Morar, Gwalior
47 Ratings, 30 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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The property has received a lot of negative feedback regarding cleanliness, with many guests mentioning dirty bedsheets and bathrooms. Several reviews highlighted poor service, uncooperative staff, and a lack of basic amenities. While some guests appreciated the comfortable stay at affordable prices and friendly staff, the overall sentiment points to significant issues with hygiene, maintenance, and service quality.
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Worst
Very unhygienic. I have found pubic hairs on the bedsheet. Not worth it. Worst experience.
Room: Classic (2X)
Hotel O Rama Utsav has replied on Fri Oct 22 16:29:15 IST 2021
Sorry for the trouble caused, shivam! thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, sara!
Not good
businessSo bad no cleaninesd, atmosphere bad. Bathtooms so bad
Room: Classic (2X)
Hotel O Rama Utsav has replied on Fri Oct 22 16:27:47 IST 2021
Hi, sunil! we are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best facilities. Regards, ivy
Value for money
All the things were good but their is no parking available for the cars even the two wheelers parking is no available.
Room: Classic (2X)
Hotel O Rama Utsav has replied on Sat Feb 22 08:37:42 IST 2020
Hey Priyom Gautam, delighted by your feedback, it matters a lot to us. Hope to host you soon) regards, Rahul
Average
No staff is available for cleaning room and Bath.
Room: Classic (2X)
Hotel O Rama Utsav has replied on Tue Feb 04 13:54:07 IST 2020
Thank you for your valuable feedback, Santosh. We'll look forward to hosting you soon. Have a great day! Regards, Rajendra!
Improve the quality of service provided
There was a high charges on early reaching No payment methods are available only cash No proper service for the customer
Room: Classic (2X)
Hotel O Rama Utsav has replied on Fri Jan 31 13:04:50 IST 2020
Hi Dharmendr! Thank you for writing this review. We feel that you are not satisfied with the experience. Do not worry, our dedicated team is working on continuous improvements and overall satisfaction of our valued guests like you. Regards, Akanksha!
Poor Stay
Bad quality and dirty washroom.
Room: Classic (2X)
Hotel O Rama Utsav has replied on Wed Jan 15 09:11:51 IST 2020
Hi Utkarsh, we are extremely sorry that your experience did not match your expectations with us. This is on us and we would love to know how can we make it better for you. Please feel free to reach out to us over our direct contact handles. Regards, Ravi!
Pleasant stay at Gwalior than always stay at Ramautsav at affordable pricing
Very comfortable stay at affordable prices
Room: Saver Double (X)
Hotel O Rama Utsav has replied on Sun Jun 16 09:31:24 IST 2019
Happy to hear that you loved our services. We are amazing just because of amazing guests like you. We look forward to serving you again, Regards
Poor Stay
Very bad service. Ac was not working. There was no room service. Bathroom was the worst part
Room: Saver Double (X)
Hotel O Rama Utsav has replied on Thu Jun 06 15:00:41 IST 2019
Something like this should have happened, Sir! Were extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues dont get repeated again.
Good stay
Need to settle the ac water outlet pipe for its drain.
Room: Saver Double (X)
Hotel O Rama Utsav has replied on Thu Jun 06 14:49:53 IST 2019
Hi, Guest! We're extremely apologetic to know that your experience with us has not been a pleasant one. wed definitely work on your feedback to provide the best possible experience next time.
Terrible
Service very poor. We get hotel better than this.
Room: Saver Double (X)
Hotel O Rama Utsav has replied on Fri Jun 14 07:44:15 IST 2019
Sorry for the discommode. Thanks for notifying us and will surely work towards better guest experience in the future.
Not better
It is OK but Here is no lift, Toilet pot also damaged. As compare to room Ac is small. * This is translation of submitted review *
Room: Saver Double (X)
Hotel O Rama Utsav has replied on Thu Jun 06 14:00:13 IST 2019
Sorry for the hassle you faced, We've marked a note for the experience you had this time. Rest be assured, we'll strive to ensure a pleasant stay with us in the future.
Terrible Stay
Worst place and shady hotel, you won't get food there and local house keeping guys will charge thrice the food they get from outside citing hotel rules. I would suggest to never book this hotel again, the bathrooms are in terrible condition, they stink. Hotel doesn't provide towels and toiletries. Its not suitable for family at all as people on come there to smoke and drink. Not all safe place if you travel with family.
Room: Saver Double
Hotel O Rama Utsav has replied on Wed May 01 19:30:14 IST 2019
Dear Guest, Regret the experience you have gone through. Being a visitor, we do realize how it feels in such circumstances, however, we've immediately shared the feedback to our relevant team to look into this concern so that our other guests should n to face such trouble further. Hope to make your future experience delightful and we assure you that we won to let you down this time. Regards.
Good stay
Good stay hotel is good service and good are good.
Room: Saver Double
Hotel O Rama Utsav has replied on Sat Apr 20 10:16:00 IST 2019
Dear guest, appreciate your positive rating, we do take pride in catering to our guest's needs the best way we can. Keep this love coming.
It was awesome stay
Staff is very friendly Food quality may be improved Overall it was nice stay Value for money
Room: Saver Double
Hotel O Rama Utsav has replied on Thu Mar 28 13:38:11 IST 2019
Delighted to hear your words of praise Sir, We will ensure to provide the consistent service when you visit us next time. Have a pleasant day ahead. Regards,
Terrible Stay
Uncooperative staff, delayed services, unclean stinky rooms
Room: Saver Double
Love this hotel
Comfortable stay everything was good. Staff, food, room. Loved this hotel. Stay was comfortable. Staff was polite and cooperative. Fast response to orders.
Room: Saver Double
Nice for couples
Not for singles. Good and awesome stay.
Good room. Nice, awesome and excellent.
Room: Saver Double
Average Stay
Only staff members were some bad in behaviour.
Room: Saver Double
I chosen only to stay but it was horrible
Location is only the good thing that I found there. And the service is too bad. Rooms are so untidy. No basic facilities are provided. I will never go there at any cost.
Room is so untidy, no ventilation, and full of dust. No ceiling fan.
Room: Air Cooled Room
Worst hotel
Most pathetic hotel I have ever visited. Make my trip should remove from their list of hotels. Host is also very bad and environment on hotel is pathetic. In every sense this hotel is very bad. Service staff were very poor. MMT should have these type of hotels in there list and these should not rate them. Maganer was not having control on staff. Kitchen is not at all for food
Room: Executive AC
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