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Review Of Hotel Horizon Plaza

Lashkar, Gwalior

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.3
    Good

    154 Ratings, 93 Reviews

    excellent
    29%
    very good
    25%
    average
    16%
    poor
    8%
    bad
    23%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 3
    • 5
    • 5
    • 5
    • 5
    • 5
    • 3
    • 1
    • 5

    Rating Categories

    • Location3.9
    • Cleanliness3.3
    • Room3.7
    • Food2.7
    • Hospitality3.3
    • Value For Money3.7
    icon
    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    • Rooms are mismatched in size compared to photos.
    • Location is good and near railway station for easy access.
    • Staff is friendly and polite.
    • Food quality is decent, though somewhat oily and expensive.
    Read more

    Sort by:

    Positive first
    1.0

    Terrible Stay

    om p.business

    pathetic hotel.. like lodge... who has given 3 star.. actually it is 1 star hotel... food pricing like 5 star hotel.. full dust old furniture ac not working bedsheets and blankets they are using 9 month old..

    Travel Month: Nov 2025

    Room: Super Deluxe Room

    • user photos
    3.0

    Average Stay

    saransh j.couple

    Everything was ok,but there is a big difference between the size of rooms shown in the app & rooms in reality,also lack of facilities specially no bathtub was there.

    Travel Month: Jul 2025

    Room: Super Deluxe

    Hotel Horizon Plaza has replied on Sun Aug 10 15:09:41 IST 2025

    On behalf of the hotel management, we sincerely thank you for sharing your valuable feedback. We’re delighted to know you enjoyed aspects of your stay, and we truly appreciate your kind words. We also apologize for the areas where we fell short of your expectations. Please rest assured that your comments have been noted and shared with our management team for immediate attention and improvement. We hope to have the opportunity to welcome you again and provide an even better experience. Warm regards, Hotel Manager

    5.0

    excellent stay

    dharmendra b.solo

    Stay was excellent with good location of the hotel and ambience .Hospitality was good .Overall good experience

    Travel Month: Jul 2025

    Room: Deluxe Room

    • user photos
    • user photos
    • user photos

    Hotel Horizon Plaza has replied on Sun Aug 10 15:10:59 IST 2025

    Dear Guest, Thank you for taking the time to review us. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely,

    1.0

    Terrible Stay

    amit b.family

    I booked 2 rooms , the rooms stinked with smoking smell , AC was set at 20 with no remote , no ventilation in room or bathroom , flush didn't work in both rooms

    Travel Month: May 2025

    Room: Deluxe Room

    Hotel Horizon Plaza has replied on Thu Jun 12 21:34:12 IST 2025

    DEAR SIR WE SORRY FOR YOUR INCONVENIENCE . BUT I WAS ON NIGHT DUTY WHEN YOU CHECKED IN AND I PERSONALLY CHANGED YOUR ROOM IN LESS THAN 5 MINS . AND YOU NEVER ASKED FOR ANYTHING ELSE AS FAR AS I REMEMBER . AND THE AC. REMOTES WERE THERE IN ROOM ONLY. BUT I AM AGAIN SORRY FOR ANY INCONVENIENCE HAPPENED TO YOU . AND HOPE TO HOST YOU AGAIN IN FUTURE.

    1.0

    Terrible Stay

    bhupesh.business

    Very bed experience. Price very high quality very bad and low. The service is bad even if it is free.

    Travel Month: Jul 2024

    Room: Super Deluxe Twin bedded

    3.0

    Average Stay

    ashish p.solo

    Slow service. Proactive basic things not available.

    Travel Month: Mar 2024

    Room: Super Deluxe Twin bedded

    4.0

    Best service

    sujit.loyalty-iconcouple

    Staff are very comparative, hotel is always clean, food quality is good.

    Travel Month: Oct 2023 (3-Night Stay)

    Room: Super Deluxe Twin bedded

    3.0

    Review

    rajesh n.loyalty-iconfamily

    Property is little old. Neatness is less. Staff service seems to be good. Food was good. The location is good near to city center.

    Travel Month: Aug 2023

    Room: Super Deluxe Twin bedded

    4.0

    All over is good experience

    karan c.couple

    Staff are polite and service are good as a couple safety is good food is also good. Room is very neat and clean.

    Travel Month: Jul 2023

    Room: Super Deluxe Twin bedded

    5.0

    Big rooms with hygiene

    amit t.solo

    It was a good place, nice staff, food, rooms, amazing experience with horizon hotel. Visit next time too.

    Travel Month: Jun 2023

    Room: Super Deluxe Twin bedded

    5.0

    Excellent stay!

    jay s.couple

    Location seems like the best to visit all the main places of gwalior. Everything is in max 5km vicinity of the hotel location. Service was good. Food (dinner) was little oily but good. Breakfast was also good. Had a good time there.

    Travel Month: May 2023

    Room: Super Deluxe Twin bedded

    5.0

    5 star review

    ankur j.family

    Good service hotel is located at a good location nearby to railway station good breakfast rooms are good and properly air conditioned

    Travel Month: May 2023

    Room: Super Deluxe Twin bedded

    4.0

    Excellent work

    ankit s.business

    Nice rooms and quality of food good, than room services are very good, wash room very good. This hotel is excellent. Than bear bar and sky lounge too good

    Travel Month: May 2023

    Room: Super Deluxe Twin bedded

    • user photos
    3.0

    Average Stay

    devesh.

    Food is very expensive not so good

    Travel Month: Apr 2023

    Room: Super Deluxe Twin bedded

    1.0

    Terrible Stay

    mohit m.

    Rooms were smelly, not maintained properly, washroom was broken

    Travel Month: Feb 2023

    Room: Super Deluxe Twin bedded

    2.0

    Unhygienic filthy unprofessional

    siddhant s.loyalty-iconsolo

    All pictures are probably 10 years old. Property is in bad shape. Dirty towels, lenin. Filthy washrooms, utterly pathetic rooms. Images are completely misguiding. Service is bad, food and cutlery both smell bad. Disgusting property. Do not book at any cost.

    Travel Month: Jan 2023 (3-Night Stay)

    Room: Super Deluxe Twin bedded

    • user photos
    • user photos
    • user photos
    • user photos
    4.0

    Location

    vaibhav s.loyalty-iconbusiness

    Location of hotel was good and well connected from prime locations.

    Travel Month: Dec 2022

    Room: Super Deluxe Twin bedded

    4.0

    All good experience

    seema j.couple

    Good experience i'm very happy

    Travel Month: Nov 2022

    Room: Super Deluxe Twin bedded

    4.0

    Good

    rajat m.business

    Room and service is good. Meals are cistly.

    Travel Month: Nov 2022 (4-Night Stay)

    Room: Super Deluxe Twin bedded

    2.0

    Very poor cleanliness, cockroaches roaming everywhere, bedding quality is poor, so over all not satisfied with the stay

    ritu k.group

    Very poor cleanliness, cockroaches roaming everywhere, bedding quality is poor, so over all not satisfied with the stay

    Travel Month: Nov 2022

    Room: Super Deluxe Twin bedded

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