Stayed between 14th nova to 19th nova 2023. Booked two rooms, each room cost around rs. 2500. They allocated room 101 and 102. Our group had total 5 persons including 2 very senior citizens and one 3 yr old kid. Rooms were very dirty, unhygienic, dirty curtains, full of spider web, damaged walls, no maintenance and broken furniture. The receptions was very rude. He should be the point of contact for any issues but he will spend more time checking his phone. He is very strict to make you follow rules but very lazy to do his own task. Don't expect any help from him. He called us one day before our visit and confirmed our rooms but still they were not cleaned. We had to stay in another rooms for couple of hours so that they can clean. Now you can imagine how tired and frustrated we were. Even we requested to continue in the other rooms but he refused. We had to return to the allocated rooms after so called cleaning. Imagine, you can't unpack your luggage as you had to move to another room when you have small kid and two very senior citizens in your group. On 19th we had train at 1:50 pm and check-out time at 7:00 am. I told him regarding this on 18th. "all the rooms are booked. That's it. End of discussion. No help offered. Cons: 1. Very rude receptionist. 2. Not family friendly. 3. Unhygienic 4. Spider web 5. Damaged walls 6. Dirty 7. No maintenance 8. Broken furniture 9. Dirty curtains pros: 1. Excellent food, 2. Behaviors of housekeeping stuff. 3. Can stay if you are visiting with friends. But for family. Note: They are most probably paid promotions or they captured when this hotel was opened. Check the