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Garravkendra, Vrindavan | 6.2 km drive to Bankey Bihari Temple
575 Ratings, 287 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property offers a strategic location between Mathura and Vrindavan, making temple visits easy. Guests appreciate the spacious, clean rooms and delicious food, especially from the restaurant. The staff is noted for their politeness and helpfulness, enhancing the overall experience. Many found the amenities comfortable and enjoyed the peaceful environment. Some reviews mention that certain services need improvement, but overall, it seems to be a decent choice for families visiting the area.
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Good Stay
We had a good stay, but early check-in can be improved. The food quality was good, but more items could be added to breakfast.
Room: Super Deluxe Family Room
Average Stay
service and staff is good. but food is ok.ok .......................................
Room: Deluxe Double Room
Excellent Stay
"clean," "comfortable," "luxurious," "spacious," and "elegant," along with practical aspects like "affordable," "excellent location," and "friendly staff".
Room: Deluxe Double Room
Good Stay
Overall, my stay was quite good. Food: The food was delicious and well-prepared. Facilities & Price: The facilities were satisfactory and worth the price. Bathroom: The only area that needs improvement is the bathroom hygiene and cleanliness. 👉 Overall, it’s a good option considering the price point.
Room: Deluxe Double Room
Well-Located Property Offering a Pleasant Sta
The property is in an excellent location right on the main road, conveniently situated between Mathura and Vrindavan and very close to the Birla Temple. It offers ample parking space, which is a big plus. The food served was tasty and satisfactory; however, the service was slightly slow and could use some improvement. Room amenities were decent and met expectations, though a geyser was not available despite being mentioned. Overall, our stay was pleasant, and we truly enjoyed our vacation.
Room: Deluxe Double Room
Excellent Stay
I found this property very much clean , food was very delicious..
Room: Deluxe Double Room
SKS GRAND PALACE has replied on Mon Aug 18 16:54:03 IST 2025
Dear Mr. Jaivardhan, Thank you for your kind words! We’re delighted you enjoyed the cleanliness and delicious food. We look forward to welcoming you again soon. Best Regards, SKS Grand Palace and Team.
Excellent Stay
The property location was excellent. Very neat and clean rooms.
Room: Deluxe Double Room|Super Deluxe Family Room
SKS GRAND PALACE has replied on Sat Aug 16 15:52:06 IST 2025
Dear Mr. Vishal, Thank you for your feedback! We’re pleased to know you enjoyed the location. We look forward to welcoming you again. SKS Grand Palace and Team.
not sa
very unpolite staff don't have manners Even breakfast was also not upto mark would advise not to Go for this hotel they say 4 Star...but services they offer of single star
Room: Super Deluxe Family Room
SKS GRAND PALACE has replied on Fri Aug 29 11:41:22 IST 2025
Dear Guest, Greetings from Hotel SKS Grand Palace! We sincerely apologize for the unpleasant experience you had with our staff and breakfast service. Your feedback is important to us, and we take your comments seriously. We will work on improving our service standards to better meet our guests' expectations. Thank you for bringing this to our attention. We hope to have the chance to make things right in the future. Warm regards, Hotel SKS Grand Palace
Average Stay
AC was not working in 1 room they have tried to repair after many time request they have changed room
Room: Deluxe Double Room
SKS GRAND PALACE has replied on Fri Aug 29 11:39:39 IST 2025
Dear Guest, Greetings from Hotel SKS Grand Palace! Thank you for sharing your experience. We apologize for the inconvenience caused by the A.C. not working initially. We appreciate your patience and are glad we could resolve the issue by providing you with a different room. Your feedback helps us improve, and we hope to provide you with a seamless stay next time. Warm regards, Hotel SKS Grand Palace
Average Stay
- Food taste and preparation is not good
Room: Super Deluxe Family Room
SKS GRAND PALACE has replied on Fri Aug 29 11:38:19 IST 2025
Dear Guest, Greetings from Hotel SKS Grand Palace! Thank you for your feedback. We’re sorry to hear that the food taste and preparation did not meet your expectations. We take your comments seriously and will work with our culinary team to improve the quality of our offerings. We hope to have the opportunity to serve you better in the future. Warm regards, Hotel SKS Grand Palace
Excellent Stay
the property was excillent.. well maintained,... clean n hygenic.. food was good.. staff was cooperative
Room: Deluxe Double Room
SKS GRAND PALACE has replied on Fri Aug 29 11:37:33 IST 2025
Dear Guest, Greetings from Hotel SKS Grand Palace! Thank you for your wonderful feedback! We’re delighted to hear that you found our property clean, well-maintained, and hygienic. It’s great to know you enjoyed the food and experienced our staff’s cooperative service. We look forward to welcoming you back soon for another pleasant stay! Warm regards, Hotel SKS Grand Palace
Horrible
⭐ 1/5 — Horrible Stay & Unjust Billing My experience at this hotel was absolutely pathetic. Not only was the stay uncomfortable, but I also faced serious billing issues that added to the frustration. Dirty rooms with stained linens, a foul smell, and poorly maintained bathrooms. It felt unhygienic and neglected. Staff was rude and unhelpful, brushing off even basic service requests like clean towels or fixing the AC. Facilities were a joke — Wi-Fi barely worked, the gym was unusable, and the breakfast was cold, limited, and stale. Noise issues throughout the night made sleep impossible. Walls were paper thin, and no effort was made to control disturbances. The worst part? Billing fraud. I was overcharged at checkout for items/services I never used. When I questioned the charges, the staff was defensive and dismissive. They refused to provide a proper breakdown or bill clarification. No accountability at all. This hotel not only failed to provide a decent stay, but also cheated me on the way out. Never coming back, and I strongly warn others to stay away
Room: Deluxe Double Room
SKS GRAND PALACE has replied on Fri Aug 29 11:36:36 IST 2025
Dear Guest, Greetings from Hotel SKS Grand Palace! We sincerely apologize for the issues you experienced during your stay. Your feedback about cleanliness, service, noise, and billing is taken very seriously. We are investigating these matters and working to improve immediately. Please contact us directly so we can resolve this. Thank you for bringing this to our attention. Warm regards, Hotel SKS Grand Palace
Horrible Sta
⭐ 1/5 — Horrible Stay & Unjust Billing My experience at this hotel was absolutely pathetic. Not only was the stay uncomfortable, but I also faced serious billing issues that added to the frustration. Dirty rooms with stained linens, a foul smell, and poorly maintained bathrooms. It felt unhygienic and neglected. Staff was rude and unhelpful, brushing off even basic service requests like clean towels or fixing the AC. Facilities were a joke — Wi-Fi barely worked, the gym was unusable, and the breakfast was cold, limited, and stale. Noise issues throughout the night made sleep impossible. Walls were paper thin, and no effort was made to control disturbances. The worst part? Billing fraud. I was overcharged at checkout for items/services I never used. When I questioned the charges, the staff was defensive and dismissive. They refused to provide a proper breakdown or bill clarification. No accountability at all. This hotel not only failed to provide a decent stay, but also cheated me on the way out. Never coming back, and I strongly warn others to stay away
Room: Deluxe Double Room
SKS GRAND PALACE has replied on Fri Aug 29 11:36:20 IST 2025
Dear Guest, Greetings from Hotel SKS Grand Palace! We sincerely apologize for the issues you experienced during your stay. Your feedback about cleanliness, service, noise, and billing is taken very seriously. We are investigating these matters and working to improve immediately. Please contact us directly so we can resolve this. Thank you for bringing this to our attention. Warm regards, Hotel SKS Grand Palace
Excellent Stay
Very good hospitality... Good restaurant... Good hygienic..
Room: Deluxe Double Room
SKS GRAND PALACE has replied on Wed Aug 06 11:18:27 IST 2025
Dear Pasupuleti, Thank you for your kind words. We're glad you were happy with the hospitality, food, and hygiene. We truly appreciate your feedback and hope to welcome you again soon. Warm regards, SKS Grand Palace and Team.
Great Place to stay
This hotel is located outside city and the rooms are neat and clean with cozy environment.The food was great in breakfast they have their in house restaurant and you can have breakfast in buffet system. Also the staff is well behaved and very cooperative .
Room: Deluxe Double Room
SKS GRAND PALACE has replied on Fri Aug 29 11:33:33 IST 2025
Dear Guest, Greetings from Hotel SKS Grand Palace! Thank you for your kind words and positive feedback. We’re delighted to hear that you enjoyed our clean and cozy rooms, delicious buffet breakfast, and the helpfulness of our staff. Your satisfaction means a lot to us. We look forward to welcoming you again soon for another comfortable stay. Best regards, Hotel SKS Grand Palace
Excellent Stay
Location is very good and calm place.Food was good but don't expect english breakfast in complimentary add on.....A.C s noise of dripping water didn't allow peaceful sleep.Cleanliness and behaviour of staff was good.Early checkin was allowed.Bathrooms are ok
Room: Super Deluxe Family Room
SKS GRAND PALACE has replied on Fri Aug 29 11:32:22 IST 2025
Dear Guest, Greetings from Hotel SKS Grand Palace! Thank you for your valuable feedback. We’re glad you enjoyed the calm location, cleanliness, food, and staff service. We apologize for the A.C. noise and appreciate your comments regarding breakfast. Your input helps us improve, and we look forward to welcoming you again for an even better stay. Best regards, Hotel SKS Grand Palace
Stay at Mathura
A good property to stay . Newt and clean rooms with a very good and supporting staff . A recommended hotel for family stay.
Room: Family Suite Room
SKS GRAND PALACE has replied on Mon Aug 04 17:45:13 IST 2025
Dear Mr.Chandan Lal, Thank you for your kind words and recommendation. We're glad you enjoyed the clean rooms and experienced helpful service from our team. It’s a pleasure to know your stay was comfortable, and we’d be happy to welcome you and your family again soon! Warm regards, SKS Grand Palace and Team.
Excellent Stay
All facilities veryexcellent All facilities very excellent
Room: Super Deluxe Family Room
Excellent Stay
Food was excellent Cleanliness was great. Food was excellent and the service and cleanliness was great.
Room: Super Deluxe Family Room
SKS GRAND PALACE has replied on Mon Jul 28 14:41:06 IST 2025
Dear Shantanu, Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay and found the food and cleanliness to be excellent. Your kind words mean a lot to us, and we look forward to welcoming you back! SKS GRAND PALACE AND TEAM
Excellent Stay
Excellent stay and provided vert tasty food. They maintain super hygiene and supportive staff. They provided everything in one call. Thanks for this excellent stay
Room: Deluxe Double Room
SKS GRAND PALACE has replied on Mon Aug 04 17:51:24 IST 2025
Dear Seema, Thank you for your wonderful feedback! We’re delighted to know you enjoyed the food, cleanliness, and prompt service. It was a pleasure hosting you, and we truly look forward to welcoming you again for another excellent stay. Warm regards, SKS Grand Palace and Team.
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