*Disappointing Experience*
I recently stayed at this hotel and was thoroughly unimpressed. The service was subpar, with issues that went unaddressed throughout my stay.
- The room phone was non-functional, forcing me to search for contact numbers online and call them repeatedly.
- Despite complaining about the shower not working, no action was taken.
- Toiletries like shampoo, body wash, and hand wash were consistently empty.
- The washroom was unhygienic and poorly maintained.
- Room service was inefficient, with delays in providing basic amenities like water and towels. Food wasn't served in the room, adding to the inconvenience.
- Security was lax, with random visitors approaching my door.
Given these issues, I'd strongly advise against booking this hotel. It's a waste of money and can ruin your trip. Unless significant improvements are made, I'd recommend exploring other options.
The Nandan Retreat has replied on Wed Aug 27 16:16:53 IST 2025
Dear Mr.Rahul Taneja,
We’re surprised by your comments as they don’t reflect the experience most of our guests have. Rooms are checked before handover, toiletries are always replenished, and our team is available 24x7 to fix any concern if reported during the stay. Security is strictly monitored, making random visitors impossible.
While we regret if expectations weren’t met, your review does not accurately represent our service standards.
Regards,
Hotel Management