The location is very good, and the food is also nice. However, the maintenance of the property is not up to the mark and doesn’t justify the price. The TV remote was broken, the mosquito net was damaged, and they had used a car’s black sunshade as a makeshift curtain. When you’re paying a premium, you expect at least the basic amenities to be in proper condition.
The swimming pool was also disappointing. It was too small in size, and there were exposed wires visible inside the pool, some of which were covered with cellophane tape. Several lights were broken, and the area had too many insects, making the experience quite unpleasant.
Shvas Island Resort has replied on Mon Aug 11 12:15:18 IST 2025
Dear Guest,
Thank you for taking the time to share your detailed feedback.
While we’re glad to know you appreciated our location and enjoyed the food, we sincerely apologize for the inconveniences you experienced during your stay. Your concerns regarding the room maintenance, amenities, and swimming pool conditions have been noted seriously. Please rest assured that we are already taking corrective actions to address these issues with our maintenance and housekeeping teams to ensure a better experience for all our guests.
We truly regret that your stay did not meet your expectations, especially considering the premium you paid. Your feedback is invaluable and helps us identify areas where we need to improve.
We hope you will consider giving us another opportunity in the future to provide you with the quality experience we aim to deliver.
Warm regards,