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Tapovan, Rishikesh | 1.1 km drive to Lakshman Jhula
28 Ratings, 13 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property has a great location with breathtaking mountain views, making it ideal for solo travelers and those seeking peace. While some guests found rooms clean and spacious with good amenities, others faced issues like unclean bedding, poor service, and inadequate hygiene. The food quality received mixed reviews, and there were concerns about the check-in process being delayed. Overall, the experience varied significantly for guests, highlighting both positives and negatives of the stay.
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Terrible Stay
The room was very dirty. Bedsheet, towel, everything was smelling. Don't recommend this hotel to other
Room: Comfort Deluxe Room
Shivoham Palace Tapovan has replied on Tue Mar 25 18:22:31 IST 2025
Dear Ashish Ranjan, We are truly sorry to hear about your experience with the cleanliness of your room. Please know that we take guest feedback seriously and have addressed this issue with our housekeeping team to ensure it does not happen again in the future. We strive to provide all our guests with a comfortable and pleasant stay and regret that we fell short in this instance. We would appreciate the opportunity to welcome you back in the future and show you the high standards of service and accommodation that we aim to deliver. Warm regards, Hotel Manager
Really good experience. Totally wonderful. Room is big.
Overall good experience. Really mountain view rooms. Cheap n best in rishikesh. Good location and best behaviour staff.
Room: Economy Room
Shivoham Palace Tapovan has replied on Tue Mar 25 18:22:47 IST 2025
Dear NISHANT RAJ, Thank you for your wonderful review! We are thrilled to hear that you enjoyed the mountain view rooms and found the location convenient. Our staff takes pride in providing the best service, and they will be delighted to know their efforts were appreciated. We look forward to welcoming you back for another great experience. Hotel Manager
Average Stay
The hotel not exact that location which shows on map, when you call at number given at hotel reservation to find the hotel, they one time pick the call and after that they ignore pick the call on same number, then you have to call with another number. Ac working bedsheet ok in bathroom flush working geyser not working
Room: Comfort Deluxe Room
Shivoham Palace Tapovan has replied on Tue Mar 25 18:23:01 IST 2025
Dear Puneet Gupta, We apologize for the inconvenience you experienced with locating the hotel and the communication challenges. Rest assured, we are taking steps to address these issues and improve our services. We hope to have the opportunity to welcome you back and provide you with an improved stay. Hotel Staff
Terrible Stay
When we are on the way to the hotel and for confirmation i called owner, owner replied the property is sold out and you can't stay in here. That was horrible, just before reaching the hotel and all day we were exhausted with haridwar and rishikesh traffic and hot climate.
Room: Economy Room
Shivoham Palace Tapovan has replied on Tue Mar 25 18:23:25 IST 2025
Dear pankaj singh, We sincerely apologize for the inconvenience you encountered with our property being sold out during your visit. We understand how tiring your journey must have been, and we regret not being able to accommodate you as planned. Rest assured, we are reviewing our booking processes to prevent such occurrences in the future. We would be honored to welcome you back for a more enjoyable stay. Hotel Manager
Poor Stay
Room service is just okay otherwise there is no hygienic code followed by the hotel. Incomplete staff at the hotel.
Room: Standard Room
Shivoham Palace Tapovan has replied on Tue Mar 25 18:24:01 IST 2025
Dear Yashvinder Singh Mann, We apologize for the issues you experienced during your stay. Rest assured, we take hygiene very seriously and are working on enforcing stricter protocols. We will also address the staffing concerns to ensure a seamless experience for all our guests. We would love the opportunity to welcome you back and provide you with a more enjoyable stay. Hotel Manager
Pathetic service and no cleaning and very bad condition of bathroom
I booked this hotel for 3 nights, when i come in morning. Room not ready and very dirty sheet on bad and no cleaning. I had to wait for 1 hour for all these things and very poor condition of bathroom. Seat was very dirty. I was very disappointed. It's cheap hotel and not for family type. Not recommended at all.
Room: Standard Room
Shivoham Palace Tapovan has replied on Tue Mar 25 18:24:19 IST 2025
Dear Saurabh Sharma, We apologize for the inconvenience you experienced during your stay with us. Your feedback is taken seriously, and we have addressed the cleanliness issues you encountered to ensure a more pleasant experience for our guests. We regret that we fell short of your expectations. We would be grateful for the opportunity to welcome you back and show you the improvements we have made. Hotel Manager
Amenities
Worst ever experience. Not even basic amenities
Room: Deluxe Room
Shivoham Palace Tapovan has replied on Tue Mar 25 18:24:42 IST 2025
Dear Uday Prakash, We are truly sorry to hear about your disappointing experience with us. Please know that we take your feedback seriously and are constantly working to improve our amenities and services. We would love the opportunity to make it up to you in the future and provide you with a much better stay. Hotel Manager
Awesome
The rooms are clean and hygenic.
Room: Standard Room
Shivoham Palace Tapovan has replied on Tue Mar 25 18:24:56 IST 2025
Dear jatin sharma, Thank you for your wonderful review! We are delighted to hear that you found our rooms clean and hygienic. Your kind words mean a lot to us. We look forward to welcoming you back soon. Hotel Manager
Average stay.
soloThe hotel was comfortable and sanitation was on the point. The food was tasty. The tv was working properly. The hotel is in a prime location. I recommend this for solo travelers.
Room: Standard Room
Shivoham Palace Tapovan has replied on Tue Mar 25 18:25:19 IST 2025
Dear Ajay Singh, Thank you for taking the time to share your positive feedback. We are delighted to hear that you found our hotel comfortable, with excellent sanitation measures and tasty food. We are pleased that the TV and prime location met your expectations. We look forward to welcoming you back in the future. Hotel Manager
Average hotel experience.
I had booked this hotel via mm t which was hassle free, it was a bit hard to find the location of the hotel initially as it lies in the interiors of tapovan. We reached in at around 12 and the rooms were still getting ready - i had expected the hotel to have done this earlier as i had called 1 hour prior. Finally we were able to check in the room at 2pm on the usual check in time. Mmt had provided 3 hrs early check-in as complimentary which was of not much use due to the surge in number of people due to holidays i guess. The food area is managed by another hotel risikesh grand ( slightly costlier and better hotel) in collaboration with delhi homes which gives is the sense that delhi homes is a better off hotel - both the hotels are one behind the other giving us a sense that the hotel is big and spacious. How ever the food was good but i found the service for delhi homes folks was late. The hotel does not wifi or a cable connection for the tv which is wrongly mentioned on the mm t site. Overall it is hotel if you wish to just drop off your luggage and take a night nap or else it gets boring.
Room: Standard Room
Shivoham Palace Tapovan has replied on Sat Mar 15 15:32:58 IST 2025
Dear Pranesh Patil, Thank you for choosing to stay with us. We apologize for the inconveniences you faced during your visit. We are working on improving our check-in process to avoid delays and have addressed the issues with the amenities mentioned incorrectly on the booking platform. Your feedback is invaluable to us as we strive to enhance our guest experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards.
Hotel with resort like experience
groupIt was the perfect hotel. Everything was there. Rooms were amazing and spacious. There was swimming pool, cafe, garden and lawn. Host was very good. Check-in and check-out timings were smooth. Location of hotel was also good. It was near the laxman jhula.
Room: Standard Room
Shivoham Palace Tapovan has replied on Sat Mar 15 14:55:48 IST 2025
Thank you for your feedback!
Excellent stay
It was my excellent stay. The location was peaceful and calm. The room was spacious and cozy with all modern amenities. The staff behavior was also so cooperative and helpful. The property was suitable for everyone. The service was very good.
Room: Standard Room
Shivoham Palace Tapovan has replied on Sun Mar 08 19:43:36 IST 2020
Thank you.
Decent property
The property is in a peaceful and convenient location. Rooms were comfortable to stay in. Caretaker was courteous. Cleanliness and facilities were good. Food quality should be improved. I will recommend this property.
Room: Standard Room
Shivoham Palace Tapovan has replied on Sat Dec 19 10:25:41 IST 2020
Thanks for the stay at delhi homes rishikesh, we wish you to come again.
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