UbEx Home

UbEx Home has replied on Sat Jun 22 09:26:54 IST 2024

Namaste Rakesh Ji, Thank you for your honest review of UbEx Home! We appreciate you taking the time to share your thoughts. We understand that the location, being away from the main road, might not be ideal for everyone. Rishikesh offers a variety of experiences, and some travelers prefer a quieter setting closer to nature, which is what UbEx Home provides. However, we're absolutely thrilled to hear that our staff impressed you with their attentiveness, cooperation, and prompt responses! Their dedication to exceeding guest expectations is what makes UbEx Home special. If there's anything we can do to improve the guest experience for those who prefer a more central location, we'd love to hear your suggestions. Thank you for choosing UbEx Home and for sharing your feedback. We hope you'll consider returning in the future. Whenever you do, we'll be here with open arms (and maybe a complimentary shuttle service to the main road, if that would be helpful) to welcome you back. Warmly, The UbEx Home Team

UbEx Home has replied on Sat Jun 22 09:29:17 IST 2024

Namasthe Minakhshee Ji, Thank you for sharing your experience at UbEx Home! We're so grateful for your kind words, especially about the first impression! Knowing our spacious, clean, and well-maintained rooms made a positive impact right from the start truly warms our hearts. We strive to provide a comfortable and inviting atmosphere for all our guests, and a clean, well-maintained room is a big part of that. So happy yours met your expectations! Hearing that the staff was very supportive makes our day even brighter. Our team is dedicated to ensuring every guest feels comfortable and cared for, and their support is a key part of that. Thank you for highlighting these important aspects of your stay. It means a lot to us. We hope you'll consider returning to UbEx Home again soon. Whenever you do, we'll be here with open arms (and maybe a special welcome amenity waiting in your room) to greet you back. Warmly, The UbEx Home Team

UbEx Home has replied on Sat Jun 22 09:44:39 IST 2024

Namaste Chetanya Ji, Thank you for your review of UbEx Home. We sincerely apologize that your stay fell far short of your expectations. We take all feedback seriously, and your detailed comments will help us improve. Location and Parking: We understand your concerns about the location on a steep hill and the lack of proper parking. While UbEx Home offers a quieter setting close to nature, we recognize this may not be ideal for everyone. We're always looking for ways to improve accessibility, and your feedback is valuable in that process. Room Occupancy and Bedding: It's unacceptable that you were asked for extra money for bedding for the 3rd person when booking a supreme studio for 3. We will investigate this issue to ensure our policies and communication are clear to avoid similar situations in the future. We apologize for the inconvenience and confusion this caused. Room Upgrade: An upgrade should always enhance your experience. We're sorry to hear that the super deluxe room you received felt like a downgrade from your original booking. We would appreciate it if you could share more details about the specific concerns you had with the upgraded room. Staff Support: We are truly disappointed to learn that you found only the manager to be supportive and the other staff uncooperative. Our team is dedicated to providing excellent service to all our guests, and your experience falls short of that standard. We will address this issue with the entire staff to ensure everyone upholds our commitment to guest satisfaction. Light and Water Issues: Multiple light and water failures are unacceptable. We will investigate these issues thoroughly to prevent them from happening again. There's no excuse for the inconvenience this caused you during your stay. Misguidance: We sincerely apologize if the staff provided incorrect information about the location. Accurate information is essential for a smooth guest experience, and we will take steps to ensure clear communication from our team. We understand why you would describe your stay as suspicious, risky, and with the worst room ever. We take full responsibility for the shortcomings you experienced, and we are committed to doing better. If you'd be willing to share more details about your specific concerns, we would greatly appreciate it. This will help us identify areas for improvement and ensure future guests have a positive experience at UbEx Home. We hope you'll give us another chance to show you the hospitality UbEx Home strives to provide. If you do consider returning, please reach out to us directly. We would be happy to offer a complimentary stay with a guaranteed upgrade to ensure your next visit meets or exceeds your expectations. Thank you again for your feedback. Sincerely, The UbEx Home Team

UbEx Home has replied on Sat Jun 22 09:51:59 IST 2024

Namaste Aryan Ji, Thank you for taking the time to review UbEx Home! We appreciate you considering us for your budget-friendly stay in Rishikesh. While we strive to exceed expectations in all areas, we understand that UbEx Home might be a perfect fit for travelers seeking a comfortable and clean place to stay at an affordable price. If you'd like to share any specific details about what made UbEx Home a good choice for your budget stay, we'd love to hear them! This feedback helps us understand what value we bring to budget-conscious travelers. Rishikesh has so much to offer, and we hope you were able to explore and enjoy your visit. Thank you again for choosing UbEx Home. If you're ever looking for another budget-friendly option in Rishikesh, we hope you'll consider us again. Warmly, The UbEx Home Team

UbEx Home has replied on Sat Jun 22 10:03:51 IST 2024

Namaste Virendra Ji, Thank you for your review of UbEx Home. We are incredibly sorry to hear that your stay was disappointing. We take all feedback seriously, and your comments are essential in helping us improve. Unhelpful Staff: We sincerely apologize that the staff was unhelpful and provided no support during your stay. Our team is dedicated to providing excellent service to all our guests, and your experience falls short of that standard. We will address this issue with the entire staff to ensure everyone upholds our commitment to guest satisfaction. Room Condition: We are deeply disappointed to learn that your room was not well-maintained and lacked basic cleanliness and hygiene. This is unacceptable, and we will conduct a thorough inspection of all rooms to ensure they meet our high standards. There's no excuse for the discomfort this caused you. We understand why you would not recommend UbEx Home after such an experience. We take full responsibility for the shortcomings you encountered, and we are committed to doing better. If you'd be willing to share more details about your specific concerns, we would greatly appreciate it. This will help us identify areas for improvement and ensure future guests have a positive experience at UbEx Home. We hope you'll give us another chance to show you the hospitality UbEx Home strives to provide. If you do consider returning, please reach out to us directly. We would be happy to offer a complimentary stay with a guaranteed room upgrade to ensure your next visit meets or exceeds your expectations. Thank you again for your feedback. We sincerely apologize for the disappointment you experienced. Sincerely, The UbEx Home Team

UbEx Home has replied on Sat Jun 22 10:12:32 IST 2024

Namaste Ishan Ji, Thank you for your review and for choosing UbEx Home for your stay in Rishikesh! We apologize for the confusion regarding your room booking. It appears there may have been a discrepancy between the room type displayed on MakeMyTrip (MMT) and what was confirmed on our end. We understand how frustrating this can be, and we sincerely apologize for the disappointment. Here's how we can improve for future guests: Improved Communication: We'll work closely with MMT to ensure their listings accurately reflect the available room types at UbEx Home. This will prevent similar confusion for future bookings. Clearer Booking Confirmation: We'll review our confirmation process to ensure it clearly states the room type you've reserved. pen_spark We appreciate you bringing this to our attention. It helps us identify areas where we can improve the booking experience for our guests. While we understand the initial confusion, we hope you still enjoyed your stay at UbEx Home. If you'd like to share any additional feedback about your experience, please don't hesitate to let us know. Thank you again for choosing UbEx Home. We hope to see you again soon, with a clear and accurate room booking next time! Warmly, The UbEx Home Team

UbEx Home has replied on Sat Jun 22 10:17:47 IST 2024

Namaste Prashant Ji, Thank you for your fantastic review of UbEx Home! We're thrilled to hear you found it to be a good, clean place with a great host. It means a lot to us that you felt comfortable and cared for during your stay. We take pride in providing clean and comfortable accommodations, so we're happy to hear your room met your expectations. And it's fantastic that you found our host to be accommodating! Our team strives to go the extra mile for every guest, and exceeding expectations whenever possible is our goal. Knowing our host helped you book last-minute river rafting is excellent! We understand that flexibility and assistance can make a big difference in creating a memorable experience. We're happy to play a part in that. You're absolutely right – UbEx Home's location might be a bit challenging to reach on foot. While it offers a quieter setting close to nature, we recognize this may not be ideal for everyone. We appreciate you mentioning this for future guests to consider. Thank you for the positive review and for recommending UbEx Home! We hope you'll return again soon. Whenever you do, we'll be here with open arms (and maybe even a pre-booked rafting adventure waiting for you!) to welcome you back. Warmly, Team UbEx Home

UbEx Home has replied on Sat Jun 22 10:15:42 IST 2024

Namaste Himanshu Ji, Thank you for taking the time to review UbEx Home! We're happy to hear you found the rooms in good condition and the staff very polite. We strive to provide a comfortable and clean environment for all our guests, so knowing your room met your expectations is great! Our staff is dedicated to friendly and helpful service, and we're thrilled you found them polite. While a short review is helpful, if there's anything specific you enjoyed about the rooms or the staff's service, we'd love to hear more! Positive details help us understand what guests appreciate most about UbEx Home. Thank you for choosing UbEx Home. We hope you'll consider returning in the future. Whenever you do, we'll be here with open arms (and maybe a room upgrade to an even better-conditioned space) to welcome you back. Warmly, The UbEx Home Team

UbEx Home has replied on Sat Jun 22 10:32:29 IST 2024

Namaste Tanuja Ji, Thank you for your review of UbEx Home. We sincerely apologize that your stay fell short of expectations, particularly regarding the washroom odor and the tent house discrepancy. Washroom Odor: We are incredibly sorry that the washroom had an unpleasant odor despite informing us of your need for a hygienic room. There's no excuse for this, and we take full responsibility for the inconvenience and discomfort it caused you. We will thoroughly investigate this issue to prevent it from happening again. Tent House Discrepancy: We understand your disappointment that the tent house you received was far different from the one pictured. Misleading visuals can be frustrating, and we apologize that the pictures didn't accurately represent the actual tent house. We'll review our online photos to ensure they are clear and depict the tent house you experienced. We appreciate you mentioning these concerns. It helps us identify areas for improvement and ensure future guests have an accurate understanding of our accommodations. While you haven't included pictures, if you'd be willing to describe the specific differences between the pictured tent house and the one you received, we would greatly appreciate it. This additional information will be very helpful in ensuring our visuals are accurate. We sincerely hope you'll give UbEx Home another chance in the future. If you do consider returning, please reach out to us directly. We would be happy to offer you a complimentary stay in a standard room that meets our high standards of hygiene to regain your trust. Thank you again for your feedback. We apologize again for the disappointment you experienced. Sincerely, The UbEx Home Team

UbEx Home has replied on Sat Jun 22 10:40:48 IST 2024

Namaste Janmejay Ji, Thank you for your review of UbEx Home. We sincerely apologize that your experience fell short of expectations, particularly regarding the service you received from our staff and the communication about the location. Poor Service: We are incredibly sorry to hear that you found the service from our staff to be very poor. pen_spark We take pride in providing excellent service to all our guests, and your experience falls short of that standard. We will address this issue with the entire team to ensure everyone upholds our commitment to guest satisfaction. Communication Issues: We apologize for any lack of communication regarding UbEx Home's location. It's important for guests to have a clear understanding of where they're staying, and we should have communicated the distance from the main road more effectively. We'll review our communication channels to ensure guests receive clear and accurate information before booking. We understand why you would be frustrated with these shortcomings. We take full responsibility for the inconvenience you experienced, and we are committed to doing better. If you'd be willing to share any specific details about the service issues you encountered, we would greatly appreciate it. This will help us identify areas for improvement and ensure future guests have a positive experience at UbEx Home. UbEx Home offers a quieter setting close to nature, but we recognize that this location on a hill might not be ideal for everyone, especially if you were expecting to be closer to the main road. Knowing this, we'll explore ways to improve communication about the property's location. Thank you again for your feedback. We apologize again for the disappointment you experienced. Sincerely, The UbEx Home Team

UbEx Home has replied on Sat Jun 22 10:44:26 IST 2024

Namaste Srusti Ji, Thank you for your honest review of UbEx Home. We appreciate you taking the time to share your thoughts about the location and food options. Location: We understand that UbEx Home's location, being further up on a hill and away from the main road, may not be ideal for everyone. While it offers a quieter and more natural setting, we recognize this can be inconvenient, especially regarding access to restaurants. We'll explore ways to improve communication about the property's location on our booking platforms and website. Food Options: We apologize that you weren't impressed with the food at UbEx Home. We strive to provide delicious and satisfying meals, and it appears we fell short in your case. We appreciate your suggestion of packing food from restaurants on the way, or exploring outside options. This feedback will help us re-evaluate our food offerings to better serve our guests' needs. Would you be willing to share what specifically you found lacking with the food options at UbEx Home? This information would be valuable in helping us improve our menu and overall dining experience. Thank you for your feedback. It helps us identify areas for improvement and ensure future guests have a more enjoyable experience at UbEx Home. We hope you'll consider returning in the future, perhaps when you're looking for a quiet and scenic getaway. If you do, we'll be here with open arms (and maybe a complimentary breakfast to try again) to welcome you back. pen_spark Warmly, The UbEx Home Team

UbEx Home has replied on Sat Jun 22 10:51:18 IST 2024

Namaste Baldev Ji, Thank you for taking the time to share your wonderful review of UbEx Home! We're thrilled to hear that you had an overall "mast experience" and enjoyed your stay with us. Your description of UbEx Home perfectly captures the peaceful and relaxing atmosphere we strive to create for our guests. We're glad you found the serene surroundings and friendly staff conducive to chilling out and enjoying your time. It means a lot to us that you found our accommodations and services worth the value, especially considering the affordable price. We aim to provide a great balance of comfort, convenience, and affordability for all our guests. Thank you again for choosing UbEx Home and for sharing your positive feedback. We hope you'll consider staying with us again in the future whenever you're looking for a relaxing and affordable getaway. Warmly, The UbEx Home Team

UbEx Home has replied on Sat Jun 22 10:52:56 IST 2024

Namaste Siddharth Ji, We're delighted to hear you had a great stay at UbEx Home! "Economical, clean, and quiet" perfectly captures what we strive to offer our guests. An affordable and comfortable stay is important, and we're happy we met your expectations on that front. We also take pride in providing clean rooms and a peaceful atmosphere, so it's wonderful to know you enjoyed those aspects of your stay. Is there anything else specific you enjoyed about UbEx Home? We appreciate any additional feedback that helps us continue to improve. Thank you for choosing UbEx Home! We hope to see you again soon for another relaxing and economical stay in Rishikesh. Warmly, The UbEx Home Team

UbEx Home has replied on Sat Jun 22 10:56:03 IST 2024

Namaste Pankaj Ji, Thank you for your fantastic review of UbEx Home! We're thrilled to hear you had a good overall stay and enjoyed the following: Easy to Approach: We're happy to know you found UbEx Home easy to reach. Accessibility is important, and we appreciate you mentioning this. Near Ram Jhula: Our location's proximity to Ram Jhula is a definite perk! It allows guests easy access to this vibrant area while still offering a peaceful atmosphere. Car Accessibility: It's great to know you were able to park your car right in front of the hotel. This convenience isn't always available in Rishikesh, so we're glad we could provide it for you. Good Room Service: We take pride in our attentive room service, and we're happy to hear you found it to be good. Soothing River Sounds: The sounds of the Ganges River can be incredibly calming, and we're glad you enjoyed them during your stay. Thank you for highlighting these specific aspects of your experience. It helps potential guests understand the unique offerings of UbEx Home. We hope you'll consider returning again soon. Whenever you do, we'll be here with open arms (and maybe a special welcome amenity waiting in your room) to greet you back. Warmly, The UbEx Home Team

UbEx Home has replied on Sat Jun 22 10:58:39 IST 2024

Namaste Deepak Ji, Thank you for your honest review of UbEx Home. We appreciate you taking the time to share your thoughts about the location and food options. We understand that UbEx Home's location, being further up on a hill and away from the main road, may not be ideal for everyone. While it offers a quieter and more natural setting, we recognize this can be inconvenient, especially regarding access to restaurants. We'll explore ways to improve communication about the property's location on our booking platforms and website. Thank you for your feedback. It helps us identify areas for improvement and ensure future guests have a more enjoyable experience at UbEx Home. We hope you'll consider returning in the future, perhaps when you're looking for a quiet and scenic getaway. If you do, we'll be here with open arms (and maybe a complimentary breakfast to try again!) to welcome you back. Warmly, The UbEx Home Team

UbEx Home has replied on Sat Jun 22 11:13:38 IST 2024

Namaste Prince Ji, Thank you for your kind review of UbEx Home! "Nice place" is a great compliment, and we appreciate you taking the time to share it. While a short review is helpful, if there's anything specific you found "nice" about UbEx Home, we'd love to hear more! Positive details help us understand what aspects of our accommodations or service guests enjoy the most. Did you find the rooms comfortable? The staff friendly? The location convenient? Perhaps you enjoyed the peaceful atmosphere or the beautiful surroundings? Any details you can share will be valuable feedback. Thank you again for choosing UbEx Home. We hope you'll consider returning in the future. Whenever you do, we'll be here with open arms to welcome you back. Warmly, The UbEx Home Team