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Review Of Sentosa Resorts and Water Park0123401234

Pimpri-Chinchwad, Pune | 23.0 km from city centre

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.5
    Very Good

    329 Ratings, 147 Reviews

    excellent
    29%
    very good
    27%
    average
    18%
    poor
    12%
    bad
    14%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 5
    • 3
    • 5
    • 3
    • 3
    • 4
    • 4
    • 2
    • 5

    Rating Categories

    • Location3.9
    • Cleanliness3.3
    • Room3.6
    • Food3.4
    • Hospitality3.5
    • Value For Money3.3
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    Reviews Summary

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    The property boasts a great location and offers decent food, appreciated by many guests. However, several reviews highlighted concerns about cleanliness, with issues like mosquitoes and poorly maintained rooms. The water park is a key attraction, although it faced maintenance-related disappointments. Service quality varies, with some guests appreciating the staff's kindness, while others faced delays and inconvenience.

    Sort by:

    Positive first
    3.0

    Average Stay

    dhananjay k.family

    The rooms were a bit worn out, though adequately designed. Balcony door lock had a problem, but this was told to me before allotting the room. Food (& room service) was good.

    Travel Month: Aug 2025

    Room: Standard Room with Balcony

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    2.0

    Poor Stay

    mahesh s.group

    The water park and swimming pool were closed for maintenance, so we were highly disappointed, as this was not mentioned on MMT hotel details. The quality of towels and bedsheets were of very poor quality. There was no shower gel provided by the property.

    Travel Month: Aug 2025

    Room: Suite Room|Family Garden View

    2.0

    terrible

    rahul k.family

    Pool , water park was not active/ nobody’s took that pain to inform us while we were booking , washroom smells like hell/ no room fresher was there/ no toiletry was provided

    Travel Month: Aug 2025

    Room: Family Room

    1.0

    Very bad experience

    shubham g.group

    Very bad. Swimming pool and water park were closed for maintenance. The team didn't inform us beforehand. Waste of money. There was no TV in hall. It was a suite room. This service was not expected.

    Travel Month: Aug 2025

    Room: Suite Room

    1.0

    Terrible Stay

    sunil m.family with 1 kid

    Water park not in working, No breakfast, Room Not cleaned, Poor Front desk, No driver arrangement asking for Rs.2200 for driver. Overall Very Very Bad experience

    Travel Month: Aug 2025

    Room: Suite Room

    2.0

    No Water Park & Swimming Pool available even after mentioned in amenities.

    sanjyot z.group

    First of all, The there was no water park or swimming pool available. The pool and the water Park is closed for maintenance and it was not mentioned anywhere in MakeMyTrip so that that was the biggest disappointment for us. We actually booked for water park. otherwise, we could have go to anywhere else. There are so many good restaurants, but we prefer to have a water park and that was missing so that that is the biggest disappointment. Next room was okay, but I'm not up to the Wi-Fi was not there. There was some demolish meant was happening somewhere in restaurant, so they cut all the cable centre because of that Wi-Fi was unavailable for a day. So next day we didn't ask when we were supposed to leave, so that's why we did not care for the Wi-Fi, but it wasn't available, then room was okay. I'm not up to the mark and we did not have a had a good time. It was the sofa was broken, and since the water park has been closed, it is so much cluttered over there. It wasn't clean and it was a bit messy and so much reorganisation work were going, so it wasn't properly maintained premises it was very much clumsy and dirty place. Meaning of many of the dirty areas were there so yeah, not happy with her resort.

    Travel Month: Aug 2025

    Room: Family Room

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    5.0

    Excellent Hotel to stay

    jyoti d.family

    Staff was good and rooms were very clean and hygiene. Ambience was soothingly and food was very tasty.

    Travel Month: Jul 2025

    Room: Standard Room with Balcony

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    5.0

    too good place to stay. will love to go again

    prashant k.couple

    in short... everything was excellent. Everything was superb. Very nice location. rooms and services was goo in short... everything was excellent. Everything was superb. Very nice location. rooms and services was good

    Travel Month: Jul 2025

    Room: Executive Garden View with Balcony

    4.0

    stay at santosa was good but it's very old rooms with smell. R

    family with 2 kids

    Good stay. Room was smelling with bad order but after room freshner can be manageable. Water park was very good

    Travel Month: Jul 2025

    Room: Standard Room with Balcony

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    2.0

    Poor Stay

    sunny t.family with 1 kid

    Staff of the hotel is very nice and supportive.The rooms had many mosquitoes, dust accumulated in wardrobe,smell of fungus and stored room.The property seems to be good but not mantain in terms of cleanliness

    Travel Month: May 2025

    Room: Standard Room

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    2.0

    Poor Stay

    shardul b.family with 1 kid

    Very bad.service is very poor .ek hi bat 4 bar batani padi.fir b Kuch fayda nahi.tv band that,WiFi bhi connect Nahi huwa.west of money hai.

    Travel Month: May 2025

    Room: Family Garden View

    2.0

    photo we didn't click since it wasn't good

    rajeev k.family with 2 kids

    cockroach and Ants are everywhere in the the room. The staff has change our room but the other room was also sane issue

    Travel Month: May 2025

    Room: Standard Room

    5.0

    food

    bhaskar p.family

    nice food I had never experienced such food before in any resort The order was on time and the staff was quick responsive

    Travel Month: May 2025

    Room: Family Room

    3.0

    Average Stay

    upendra j.family with 2 kids

    Facilities on the property not upto the level of 3star

    Travel Month: Mar 2025

    Room: Executive Garden View

    3.0

    Average Stay

    family with 1 kid

    Stay was average,cleanliness was very bad,even staff member talk rudely with us.. Not recommeded to anyone..

    Travel Month: Mar 2025

    Room: Executive Garden View

    5.0

    Excellent Stay

    rajkumar m.solo

    Excellent servies, property is on highway nice location, staff is very very Courteous and nice specially front desk staff are very helpful and polite

    Travel Month: Mar 2025

    Room: Executive Garden View

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    4.0

    Good Stay

    dhwipal s.family with 2 kids

    The property location is very the reason we choose to book our stay & we really find a hidden gem like resort. Due to traffic we reached a little late but the staff was really helpful. Room was pretty good as we booked family room, it was big enough to accommodate a family of four. Will definitely book this property again at my pune visit.

    Travel Month: Mar 2025

    Room: Family Room

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    3.0

    Average Stay

    bhargavi k.

    The bathroom fittings were loose and there was fungus in the room

    Travel Month: Mar 2025

    Room: Standard Room

    4.0

    Good Stay

    Really enjoyed good food good vibe

    Travel Month: Mar 2025

    Room: Family Garden View

    2.0

    poor mainten

    anjali n.loyalty-iconfamily with 2 kids

    we had to call reception for everything, we booked an executive room and AC wasn't working, No TV connection, No wIFI connection. though our problem was resolved by calling them repeatedly.

    Travel Month: Mar 2025

    Room: Executive Garden View

    • user photos

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