Sentosa Resorts and Water Park

Firstly it is expected that one should explain the details of services which was not done. Tata sky cable connection was not present, once requested it took 2 hours to get it connected, service guys are so negligent. It is mentioned that Iron and Ironing board will be available in room which was not available. Washroom condition was worst, curton between bath tub and washroom was not available. Many lights were not working, AC was not working as per temperature setting. They have taken booking for 2 Adults and two kids, however only one extra mattress was provided. The mattress condition was worst, could not sleep whole night. Its worst nightmare to stay at Sentosa. When I want to order food from Sentosa dining, people were not co operative to help me how to order. They were just providing scanner which was not proceeding further. Finally I ordered food thru Zomato from Sentosa restaurant. Salad provided by Sentosa restaurant was worst, could not have single sip.

Good clean rooms, good room service. Food quality and quantity both are good. Very accommodating to special requests made. (for ice and fridge to keep medicines)

Booked room for single day stay. Rooms were in excellent condition. Room service was too quick and efficient. intercom were non functional so had to call from personal mobile was only solution.

It was a nice experience and the room service was superb and the food was awesome staff are also good behaviour and staff service was superb

Food quality and room service is so good clean property well maintained huge parking area near to express pune mumbai road

Resort was good in pics but renovation work was ongoing . And there were hardly any guest stating. Only good part was there water park where our kids enjoyed . Food was ok good but and service was ok too.

There were cockroaches and flies all across the room. The service was poor, room was not that clean.

The rooms were a bit worn out, though adequately designed. Balcony door lock had a problem, but this was told to me before allotting the room. Food (& room service) was good.

The water park and swimming pool were closed for maintenance, so we were highly disappointed, as this was not mentioned on MMT hotel details. The quality of towels and bedsheets were of very poor quality. There was no shower gel provided by the property.

Pool , water park was not active/ nobody’s took that pain to inform us while we were booking , washroom smells like hell/ no room fresher was there/ no toiletry was provided

Very bad. Swimming pool and water park were closed for maintenance. The team didn't inform us beforehand. Waste of money. There was no TV in hall. It was a suite room. This service was not expected.

Water park not in working, No breakfast, Room Not cleaned, Poor Front desk, No driver arrangement asking for Rs.2200 for driver. Overall Very Very Bad experience

First of all, The there was no water park or swimming pool available. The pool and the water Park is closed for maintenance and it was not mentioned anywhere in MakeMyTrip so that that was the biggest disappointment for us. We actually booked for water park. otherwise, we could have go to anywhere else. There are so many good restaurants, but we prefer to have a water park and that was missing so that that is the biggest disappointment. Next room was okay, but I'm not up to the Wi-Fi was not there. There was some demolish meant was happening somewhere in restaurant, so they cut all the cable centre because of that Wi-Fi was unavailable for a day. So next day we didn't ask when we were supposed to leave, so that's why we did not care for the Wi-Fi, but it wasn't available, then room was okay. I'm not up to the mark and we did not have a had a good time. It was the sofa was broken, and since the water park has been closed, it is so much cluttered over there. It wasn't clean and it was a bit messy and so much reorganisation work were going, so it wasn't properly maintained premises it was very much clumsy and dirty place. Meaning of many of the dirty areas were there so yeah, not happy with her resort.

Staff was good and rooms were very clean and hygiene. Ambience was soothingly and food was very tasty.

in short... everything was excellent. Everything was superb. Very nice location. rooms and services was goo in short... everything was excellent. Everything was superb. Very nice location. rooms and services was good

Good stay. Room was smelling with bad order but after room freshner can be manageable. Water park was very good

Staff of the hotel is very nice and supportive.The rooms had many mosquitoes, dust accumulated in wardrobe,smell of fungus and stored room.The property seems to be good but not mantain in terms of cleanliness

Very bad.service is very poor .ek hi bat 4 bar batani padi.fir b Kuch fayda nahi.tv band that,WiFi bhi connect Nahi huwa.west of money hai.

cockroach and Ants are everywhere in the the room. The staff has change our room but the other room was also sane issue

nice food I had never experienced such food before in any resort The order was on time and the staff was quick responsive