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Matheran, Matheran | 5 minutes walk to Matheran Railway Station
184 Ratings, 106 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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The property boasts a great location near the railway station and main market, making it convenient for guests. Many reviews praise the food quality and friendly staff, with several noting the unlimited meal offerings, especially for non-vegetarians. However, guests have raised concerns about room size, cleanliness issues, and limited hot water availability. The swimming pool and children's play area are enjoyable features, but better maintenance is suggested to enhance the overall experience.
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worst terrible experience
Terrible experience, pungent smell in the rooms, had paid extra for the breakfast but none was provided, when asked about it they offered non veg food & we are pure vegetarians. There was no proper working wifi, geyser & ac. Everything was a lie. Worst experience ever at this, sayeban restaurant and Hotel terrible place to be in
Room: Economy Ac
Sayeban Matheran
Dear Guest, Greetings from Sayeban Matheran Thank you for sharing your feedback with us. We are disappointed to read that we did not live up to your expectations. We have noted your feedback and assure you of all the corrective measures to be taken. We thrive for excellence in serving our guests and making their experience memorable. I request you to kindly not judge us solely on this experience. We look forward to see you soon with a much better experience. Warm regards, Guest Support Team Sayeban Matheran
unknown
For the Deluxe room it is an average facility. Also, there is only nonveg food available for dinner.
Room: Economy Ac
Sayeban Matheran
Dear Guest, Greetings from Sayeban Matheran Thank you for taking the time to share your thoughts regarding your stay experience. We appreciate you bringing it to our attention. Such feedbacks are taken very seriously and as an opportunity to improve and meet our guest expectation in every interaction . We will share your message appropriately within the organization and assure that the concerns will be addressed. We assure you that these are aberration the levels of service that we so strive to achieve and guarantee an extremely productive and comfortable stay ahead. Warm regards, Guest Support Team Sayeban Matheran
Poor Stay
Property from outside was good but from inside it was horrible rooms where smelly ac was not working and washroom was not cleaned properly someone's poop was in toilet which is worst experience anyone can have
Room: Economy Ac
Sayeban Matheran
Dear Guest, Greetings from Sayeban Matheran Thank you for taking the time to share your thoughts regarding your stay experience. We appreciate you bringing it to our attention. Such feedbacks are taken very seriously and as an opportunity to improve and meet our guest expectation in every interaction . We will share your message appropriately within the organization and assure that the concerns will be addressed. We assure you that these are aberration the levels of service that we so strive to achieve and guarantee an extremely productive and comfortable stay ahead. Warm regards, Guest Support Team Sayeban Matheran
Good Stay
Property was good but NMT ls to attract customers just to make sales Property was good but
Room: Deluxe Ac
Sayeban Matheran
Dear Guest, Greetings from Sayeban Matheran Your words of appreciation have truly brought a smile to all our faces. It is a delight to receive such a positive review. We are glad to know you had a wonderful experience at our hotel and enjoyed our service. . Your kind words have been conveyed to everyone and touched by your gratitude. It is indeed our pleasure to have had you stay with us and we look forward to welcoming you in the near future. Warm Regards, Guest Support Team Sayeban Matheran
Average Stay
We didn't eat at the hotel but the stay was average as per location and facilities.
Room: Quad room Ac room
Sayeban Matheran
Dear Guest, Greetings from Sayeban Matheran We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm regards, Guest Support Team Sayeban Matheran
Good Stay
good view and location and garden view .But only solar is there and it has timing there is no gyser and only one mirror in washroom there should be 1 big mirror in room .
Room: Quad room Ac room
Sayeban Matheran
Dear Guest, Greetings from Sayeban Matheran Thank you very much for choosing our hotel and taking the time to share your experience! We make every effort to make your visit a truly inspired one and we are delighted that we have been successful in achieving this during your recent visit. Glad you enjoyed the services and offerings. we are elated to hear you kind words of appreciation. On behalf of the entire team , I look forward to welcoming you back soon. Stay Inspired! Warm regards, Guest Support Team Sayeban Matheran
Poor Stay
Overpriced given the facilities and services
Room: Deluxe Ac
Sayeban Matheran
Dear Guest, Greetings from Sayeban Matheran We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm regards, Guest Support Team Sayeban Matheran
Average Stay
We noticed that in-house guests who booked directly through the hotel were given priority, which left us feeling overlooked as online guests.
Room: Economy Ac|Deluxe Ac
Sayeban Matheran
Dear Guest, Greetings from Sayeban Matheran We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm regards, Guest Support Team Sayeban Matheran
Relaxing sta
I recently stayed at Sayeban Hotel in Matheran and had a wonderful experience. The rooms were clean and well-maintained, offering a cozy and comfortable stay. The food was absolutely delicious. The hotel also provides Wi-Fi facilities, which was quite convenient. The staff were friendly, courteous, and always ready to help. Overall, it was a pleasant and relaxing stay,I would definitely recommend it to others visiting Matheran.
Room: Quad room Ac room
Sayeban Matheran
Dear Guest, Greetings from Sayeban Matheran Thank you for taking the time to write such wonderful comments on the hotel. It's a constant endeavor on our part to ensure that our guests leave with lasting memories and experiences. I am glad to hear we were able to deliver beyond your expectation. My team and I look forward to welcoming you on your next visit to the hotel. Yours Sincerely, Warm regards, Guest Support Team Sayeban Matheran
Good Stay
neat and clean property very co operative staff
Room: Deluxe Ac
Sayeban Matheran
Dear Guest, Greetings from Sayeban Matheran Thank you for taking the time to write such wonderful comments on the hotel. It's a constant endeavor on our part to ensure that our guests leave with lasting memories and experiences. I am glad to hear we were able to deliver beyond your expectation. My team and I look forward to welcoming you on your next visit to the hotel. Yours Sincerely, Warm regards, Guest Support Team Sayeban Matheran
Terrible Stay
Room not cleaned, washroom not cleaned with door lock damage and breakfast not given by hotel even informed
Room: Economy Ac
Sayeban Matheran
Dear Guest, Greetings from Sayeban Matheran Please accept my sincere apologies for the inconvenience caused to you. I have taken up this issue with the concerned team and have taken corrective measures to address the same. Be rest assured that we will most definitely meet up with your expectations. We look forward to having you with us. Assuring you of our best services at all times. Warm regards, Guest Support Team Sayeban Matheran
Good
All the things are easy to accessible we enjoyed food, and hosting facility and all staffs are too good.
Room: Deluxe Ac
Sayeban Matheran
Dear Guest, Greetings from Sayeban Matheran Thank you for taking the time to write such wonderful comments on the hotel. It's a constant endeavor on our part to ensure that our guests leave with lasting memories and experiences. I am glad to hear we were able to deliver beyond your expectation. My team and I look forward to welcoming you on your next visit to the hotel. Yours Sincerely, Warm regards, Guest Support Team Sayeban Matheran
Poor Stay
Room was smaller than showing on webside , AC remote not available in room, swimming pool water also too cold not able to stay more then 10 min in pool. dont stay in this hotel
Room: Economy Ac
Sayeban Matheran has replied on Fri Mar 21 18:18:16 IST 2025
Dear Guest, Greetings from Sayeban Matheran Please accept my sincere apologies for the inconvenience caused to you.
Low Quality
Rooms are very tiny, AC not functioning, Breakfast quality was bad, Towels had stinky smell, Lots of mosquito, Poor service
Room: Deluxe Ac
Sayeban Matheran has replied on Mon Mar 03 15:48:15 IST 2025
Dear Guest, Greetings from Sayeban Matheran We are sorry we did not meet your expectations Yours Sincerely, Warm regards, Guest Support Team Sayeban Matheran
Good Hotel with comfortable stay at Matheran
It was pleasant stay. Hotel was comfortable and staff was supportive. Value to Money. Nearby Railway station.
Room: Economy Ac
Sayeban Matheran has replied on Mon Mar 03 15:45:47 IST 2025
Dear Guest, Greetings from Sayeban Matheran Thank you for staying with us . Thank you for the compliment about the hotel Yours Sincerely, Warm regards, Guest Support Team Sayeban Matheran
Good Stay
Location was good. Food was excellent. Service was also upto the mark. However, rooms can be maintained more. Bed especially along with sheets and blankets needs to be taken care of.
Room: Deluxe Ac
Sayeban Matheran has replied on Fri Mar 21 18:17:21 IST 2025
Dear Guest, Greetings from Sayeban Matheran I would like to take this opportunity and thank you for choosing to stay with us.
Hot water time very close
Location very good amenities good children play activities very nice eco friendly location staff bevever very good
Room: Quad room Ac room
Sayeban Matheran has replied on Tue Feb 18 16:42:20 IST 2025
Dear Guest, Greetings from Sayeban Matheran Thank you for your most valuable feedback. Behind success of any organization are the prestigious guests like you. It has been a privilege to have you as our valued guests. We look forward to welcoming you back with us. Warm Regards, Guest Support Team Sayeban Matheran
Awesome
It is a nice and calm place, i enjoyed staying here for 3 days with my family, the hospitality is good. I'll miss this calmness when i get back to pune.
Room: Economy Ac
Sayeban Matheran has replied on Thu Feb 06 20:48:07 IST 2025
Dear Guest, Greetings from Sayeban Matheran I would like to take this opportunity and thank you for choosing to stay with us. I am delighted to read your comments and your overall experienced about the service. Your appreciation for all our associates inspires us to perform better and deliver enriching experiences to our guests, making their trip memorable. Our team is looking forward for your next visit to serve you more. Warm regards, Guest Support Team Sayeban Matheran
Excellent Stay
familyIt was a great experience and easy checkin. Great place for a peaceful weekend once can spend time together and alone as well. Food is also good
Room: Economy Ac
Sayeban Matheran has replied on Thu Feb 06 20:47:51 IST 2025
Dear Guest, Greetings from Sayeban Matheran I would like to take this opportunity and thank you for choosing to stay with us. I am delighted to read your comments and your overall experienced about the service. Your appreciation for all our associates inspires us to perform better and deliver enriching experiences to our guests, making their trip memorable. Our team is looking forward for your next visit to serve you more. Warm regards, Guest Support Team Sayeban Matheran
Good Stay
familyGood place to stay, neet and clean, if they would have provided water heater for little longer duration like 6am to 10 am would have added to their good services. Breakfast is good, surrounding is nice and very very near to market.
Room: Quad room Ac room
Sayeban Matheran has replied on Fri Jan 24 19:28:37 IST 2025
Dear Guest, Greetings from Sayeban Matheran Thank you for taking the time to write such wonderful comments on the hotel. It's a constant endeavor on our part to ensure that our guests leave with lasting memories and experiences. I am glad to hear we were able to deliver beyond your expectation. My team and I look forward to welcoming you on your next visit to the hotel. Yours Sincerely, Warm regards, Guest Support Team Sayeban Matheran
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