Westend Hotel

3rd stay with the same hotel. Rooms :- 7/10 Property Upkeep:- 9/10 Ambiance:- 8/10 Service:- 5/10.

it's quite a walk from Matheran station. stay was okayish. it's also a bit far from market area. no food stalls or restaurants right next to the hotel. also their inhouse kitchen starts by 8 and shuts by 10. breakfast wasn't good.

this place is good really good food was also good little bit long but is worth it staff is friendly

Staff would s like they haven't seen any in years, at one instance one of the staff our ladies from family while swimming and informed the management but no action was taken and temporarily the guy was asked to leave the premises. About hotel, bedsheets were stinky, Food taste was pathetic.. food items were included just to increase the variety and the cost , vadapav on a regular stall tastes better than the food here.. if they served 10 items, 2-3 were edible taste wise and that's how we had the meal. We booked half kg cake which costed double the price and looked pathetic

I had a wonderful stay! The property is in a great location with easy access, the food was delicious, and the facilities were very well maintained. The staff was polite and supportive, which made the overall experience even better. Would definitely recommend this place for a comfortable and enjoyable stay.

Wonderful rooms and amenities,also good service only drawback is the food ,the food is not that good it's below average but overall nice experience 👍

The property is good, relaxing and enjoying all the scenes, restaurant and room service is available like any 4 star hotels. However, TV in the room was not working they were unable to resolve as it was raining heavily, so fine as we did not want much of cable tv there. Hot water geyser operational during morning time, but not available full day, no issues as weather was cold so did not want to bath. Rest all good only recommended property should convert small DJ room to Ganes room with carrom and chess etc. 4 of 5 star

Awesome environment and food is delicious, the hotel has all the amenities. Timely checking and check

My recent stay at West End Hotel was a delightful retreat into nature. The property exudes charm with its serene surroundings and well-maintained ambiance. The food was genuinely satisfying, and the staff’s courteous behavior added a personal touch that made the experience feel homely and welcoming. A small area of improvement would be the washroom facilities, which didn’t quite match the otherwise high standards of the property. With a little attention there, the overall experience could be truly seamless. Still, the warmth of the place and the people made it a memorable stay. Would love to return once the washrooms are upgraded

Location is really nice and in nature. Ambience of hotel is really good, especially in monsoon. Dont miss foggy morning. Rooms were clean and room service was good enough. We had breakfast which was tasty and hygiene.

⭐ 1 Star All travellers please think multiple times before availing service from this Hotel... Our stay at Westend Hotel, Matheran (6th September 2025) never even began because of misleading and incomplete information. The hotel failed to inform us that: It can only be accessed by a long horse ride (₹700 per person). Luggage requires separate transport via coolies (₹3,000). Guests may face unofficial tolls from locals en route. After driving 4+ hours from Mumbai, we had no choice but to turn back in the middle of heavy rains. This caused stress, wasted time, extra expenses, and deep disappointment. Such critical details should be disclosed upfront during booking. The lack of transparency feels like deliberate misrepresentation. We urge the hotel to correct this immediately so future guests are not harassed the same way.

Room size mention online is not accurate. room was very small then mention in online. when I asked at reception then they told that balcony area also included in room . room was too small. bathroom was very bad. there was huge problem of MONKEYS. Hotel has not even guided that be carefull from monkeys. when we wake up in morning then 8 to 10 monkeys were sitted just outside our room and continucelly knocking our room . it was scary also. hotel not covered balcony , when in evening we sitted in balcony then we kept a stick with us to keep away monkey from us.

The stay was comfortable. The rooms are decent but walls were less painted and very old styled. The ambience was very much okay. Outside the rooms, the garden, greenery was nice and highly maintained. Food was super yum , hygienic and mouth watering. The stay was superb, staff was cooperative, prices are reasonable. Nothing more can ask for. Thank you Westend for providing me with a beautiful stay. I would love to stay there whenever I go there.

The hotel is very good. Enjoyed the stay. Food was great. They had yellow lights in the room which did not feel that good. Apart from that the dinner and stay experience was great.

It's located a little far from other stays, into the wild . Food is okay. Dinner had very few options. Wheat roti or chapati wasn't there. Rooms were also very old and needed renovation. The best thing was the staff friendlies and the games there. Overall, stay can be considered here as it's not too bad but a bit expensive for the visit and the quality we get.

Nice, cozy and comfortable Resort. Very well maintained property. staff is very well behaved and decent. Food is also good and tasty. Buffet is reasonably priced.

Good experience, Food was also good but the rate of buffet for Veg and Non Veg was same. Rate for veg should be less than Non Veg. Due to heavy rain some seepage in the room, however overall experience was good.

The room was very disappointing: space was cramped, it was untidy with water on the floor, Wi-Fi was weak, and there was no proper door lock or tower bolt for safety.

Worst experience ever .. dirty water coming from tap. TV not working .. hair drayer not available slow services

Location was amazing, very close to most of the attractions, saved thousands on horses by walking and Tracking.