Review: Disappointing Experience – Would Not Recommend for Families or Groups
We stayed at this property over the weekend, and unfortunately, our experience was far from what we expected based on the booking details. There was no mention anywhere that the living rooms did not have air conditioning. Given the weather, this made it quite uncomfortable to spend time in the common areas.
Additionally, the layout of the property was quite inconvenient — the bedrooms and the living areas were on two completely different levels. This became particularly difficult to manage as one of our friends is pregnant, and frequent movement between levels was exhausting.
There were also no basic amenities provided to contact staff for assistance, which was especially problematic given the property’s multi-level setup. The rooms did not have a refrigerator, and there was no independent access to the kitchen — everything had to go through the staff.
The cooking staff initially asked for a mutually convenient time to serve meals, but they would prepare the food well in advance according to their own convenience. As a result, the meals, including the rotis/chapatis, were often served cold.
Another major concern was the lack of housekeeping. During our two-night stay, the rooms were not cleaned even once. The high tea setup near our bedroom level on the first evening — including the cups, kettle, and used plates — was only cleared the following day around lunchtime.
Overall, while the property itself may look nice at first glance, the lack of communication about key details, poor service, and minimal upkeep made our stay quite disappointing. I would not recommend this property, especially for families, groups with elderly members, or anyone expecting basic comfort and service quality.