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Vashi, Navi Mumbai | 1.6 km drive to Fortis Hiranandani Hospital
2733 Ratings
Last 10 Customer Ratings (Latest First)
Reviews Summary
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The property offers spacious and clean rooms, though several guests reported issues such as malfunctioning air conditioning and persistent bad odors. While the breakfast and food quality received praise, the service could be slow and some staff were described as unfriendly. Its location near a truck terminal might not be appealing for families, but it provides good access to nearby attractions. Overall, the property is considered decent for business travelers seeking comfort and basic amenities.
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Excellent
Had a good experience, nice comfy stay, room were clean and hygienic, except pool.
Room: Deluxe
Royal Orchid Central Grazia, Vashi has replied on Tue Sep 23 08:09:08 IST 2025
Dear Guest, Namaste!! Thank you for sparing your valuable time to review us. It is a privilege to have you stay with us at Royal Orchid Central Grazia, Navi Mumbai. We are elated to know that you are happy with the overall services & hospitality of the hotel. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us directly. We look forward to welcome you back on your next visit to Royal Orchid Central Grazia, Navi Mumbai. Warm regards, Gaurav Tripathi Hotel Manager
Poor Stay
This hotel is under repair.
Room: Deluxe
Royal Orchid Central Grazia, Vashi has replied on Tue Sep 02 03:54:01 IST 2025
Dear Guest, Namaste! Thank you for sharing your most constructive feedback regarding your stay with us, and we sincerely apologize for your experience not meeting your expectations. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Warm regards Gaurav Tripathi Hotel Manager
Average Stay
The food was average. The building is under renovation, so there is dust in the property. There are hardly any facilities. Swimming pool was said to be a heated , but the pool was cold as ice.
Room: Royal Club Room
Royal Orchid Central Grazia, Vashi
Dear Guest, Namaste! Thank you for your feedback. I'm sorry to hear that your experience with the food was average and that the ongoing renovations were a disruption. Regarding the swimming pool, I'd like to clarify that our hotel does not have a heated pool. We apologize for any confusion or misinformation that may have led you to believe otherwise. We value your comments and will use them to improve our services. Warm regards Gaurav Tripathi Hotel Manager
shariq jalal
The location is very central and i visited with my frnd and family and we all loved it. Just missed on the pool as it was in maintenance mode but the rooftop pool is also a cool place in the hotel
Room: Club|Deluxe
Royal Orchid Central Grazia, Vashi has replied on Thu Jul 17 17:48:19 IST 2025
Dear Guest, Namaste! Thank you for your wonderful feedback! We're delighted to hear that you, your friend, and your family enjoyed your visit and found our location very central. It's fantastic to know that everyone loved their time with us. We sincerely apologize for the inconvenience regarding the rooftop pool being in maintenance during your stay. We understand how disappointing it can be to miss out on an amenity you were looking forward to. We strive to ensure all our facilities are in the best possible condition for our guests, and sometimes this requires temporary closures for maintenance. We appreciate you still recognizing the rooftop pool as a cool place, even though you couldn't use it this time. We hope that on your next visit, you'll be able to fully experience and enjoy it. We look forward to welcoming you back soon for another memorable stay! Warm regards Gaurav Tripathi Hotel Manager
Hotel Royal Orchid Central Vashi
Stay was good. Location of hotel, safety, room size, food options and other conveniences. Pricing was reasonable for what offered. Overall, an excellent choice for travellers. Highly rated and recomended. Thanks. Excellent location, upkeep, great food catering to all special needs, extremely good room, all functions good at a reasonable price. 🙏
Room: Deluxe
Royal Orchid Central Grazia, Vashi has replied on Thu Jul 17 23:14:28 IST 2025
Dear Guest, Namaste! Thank you so much for your incredibly positive and detailed feedback! We are absolutely thrilled to hear that your stay with us was so enjoyable and that you found our hotel to be an excellent choice for travelers. It brings us immense pleasure to know that you appreciated our excellent location, safety measures, room size, diverse food options, and other conveniences. We always strive to provide a comfortable and convenient experience for all our guests, and your comments affirm that we are meeting that goal. We are particularly delighted that you found our pricing to be reasonable for the value offered, and that you highly rate and recommend us. Your kind words about our upkeep and great food catering to all special needs are truly rewarding and motivate our entire team. We look forward to welcoming you back for another excellent stay in the future! Warm regards Gaurav Tripathi Hotel Manager
Excellent Stay
Well the stay was very comfortable thanks to the luxurious amenities provided by the hotel and the staff was quite Supportive n friendly too
Room: Club
Royal Orchid Central Grazia, Vashi has replied on Sun Jun 22 16:54:12 IST 2025
Dear Guest, Namaste! Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that you found your stay comfortable thanks to our luxurious amenities, and that our staff was supportive and friendly. Providing a memorable and enjoyable experience for our guests is what we strive for, and your kind words truly motivate our team. We hope to have the pleasure of welcoming you back again very soon! Warm regards Gaurav Tripathi Hotel Manager
Good Stay
Fantastic hotel! Limited food options but food quality is good
Room: Royal Club Room
Royal Orchid Central Grazia, Vashi has replied on Fri May 30 18:11:46 IST 2025
Dear Guest, Namaste! Thank you so much for your wonderful feedback! We're thrilled to hear you had a fantastic stay with us. We appreciate you highlighting that while our food options might be limited, the quality is good. That's something we work very hard to maintain, and your comments validate our efforts. We hope to welcome you back again soon! Warm regards Gaurav Tripathi Hotel Manager
Average rooms
Rooms are average to below average!! AC when switched on started throwing smelly air!! Think before booking
Room: Deluxe
Royal Orchid Central Grazia, Vashi has replied on Mon May 12 23:10:10 IST 2025
Dear Guest, Namaste! Thank you for your feedback. We apologize your room and AC didn't meet expectations. We're addressing the smelly AC issue immediately and reviewing room standards. Please reconsider booking with us; we aim for a much better experience. Warm regards, Sameer Gokhale General Manager
Do not stay here.
Very pathetic property don’t stay and waste your amount. Breakfast is bad. Service is poor.. Room phones not working.
Room: Club
Royal Orchid Central Grazia, Vashi has replied on Mon May 12 23:10:20 IST 2025
Dear Guest, Namaste! We are very sorry to hear you had such a negative experience with our property. We are taking your feedback about the poor breakfast, service, and non-working room phones very seriously and are looking into these issues immediately. We strive to provide a much better experience for our guests and hope you might give us another chance in the future to show you our improvements. Warm regards Sameer Gokhale General Manager
best manag
good hotel room and friendly service the staffs and food are very good and also there was airport shuttle service
Room: Club
Royal Orchid Central Grazia, Vashi has replied on Sat May 10 13:49:33 IST 2025
Dear Guest, Namaste! Thank you for taking the time to share your positive experience. We truly value your feedback and hope to have the pleasure of welcoming you back to our hotel again soon! Warm regards Sameer Gokhale General Manager
Terrible Stay
Room was smelling and the hotel staff was very rude
Room: Deluxe
Royal Orchid Central Grazia, Vashi has replied on Sat May 03 18:06:34 IST 2025
Dear Guest, Namaste! This is certainly not the standard of service we aim to provide, and we are truly sorry that your experience did not meet your expectations. We understand your disappointment and would appreciate the opportunity to regain your trust. Please contact us directly so we can understand more about your experience . We value your feedback as it helps us improve our services. Warm regards Sameer Gokhale General Manager
Excellent Stay
Nice experience.. hotel is very clean and staff is also supportive
Room: Deluxe
Royal Orchid Central Grazia, Vashi has replied on Fri Apr 11 09:30:12 IST 2025
Dear Guest, Namaste! We appreciate you taking the time to share your valuable experience for your with us. Warm regards Sameer Gokhale GM
Avoid This Hotel at All Costs!
This was by far the worst hotel experience I have ever had. The air conditioning didn’t work properly—somehow, it stopped at 11 PM, miraculously came back on, only to go out again at 5 AM. Sleeping in that heat was unbearable. To make matters worse, their billing practices are completely shady. On top of that, they billed us for food that was never even delivered! When we pointed it out, they refused to correct it. And these are just a few of the many issues we faced. I wouldn’t recommend this place to my worst enemy. Save yourself the frustration and stay somewhere else!
Room: Deluxe
Royal Orchid Central Grazia, Vashi has replied on Wed Mar 26 23:08:27 IST 2025
Dear Guest Namaste! Thank you for your feedback. We're sorry to hear about the issues you faced. We've shared your concerns with our team for immediate attention. Regards Sameer Gokhale GM
Poor Stay
Horrible experience . Room Ac were not working. Hotel offered table fan since Ac was not working. Was not able to provide resolution till 1.30am . Finally changed the room. On top they charged 1150 for extra child as additional charges. Very shameless staff. Had to call for services for 10 times. Mosquitoes in the room. No hot water . No water pressure. Hotel is not maintained and nothing is working okay . Strongly avoid this place.
Room: Deluxe
Royal Orchid Central Grazia, Vashi has replied on Sun Mar 23 22:00:57 IST 2025
Dear Guest, Namaste! We really apologize for the inconvenience caused. We are investigating & will take corrective action. Thank you for your feedback. Warm regards Sameer Gokhale GM
Excellent Stay
Nice hospitality, good food
Room: Deluxe
Royal Orchid Central Grazia, Vashi has replied on Tue Mar 18 23:23:59 IST 2025
Dear Guest, Namaste! Thank you so much for your kind words! We're thrilled to hear that you enjoyed our hospitality and food. Warm regards Sameer Gokhale GM
Average Stay
The hotel room needs maintenance badly. the lock was not working in the assigned room and every time you need to ask reception to open it. The rooms were comfortable but had bugs and cockroaches, once it was informed to them, they changed the room. The AC was awful and it was not cooling at all and a lot of sounds were coming.
Room: Club
Royal Orchid Central Grazia, Vashi has replied on Mon Mar 17 16:16:55 IST 2025
Dear Guest Namaste! Thank you for your feedback. We're sorry to hear about the issues you faced. We've shared your concerns with our team for immediate attention. Warm regards Sameer Gokhale GM
Good Stay
hotel service and food is good. around the hotel we won't have any place or a good view from the hotel.
Room: Deluxe
Royal Orchid Central Grazia, Vashi has replied on Mon Mar 17 16:16:44 IST 2025
Dear Guest, Namaste! Thank you for your kind words about our hotel’s service and food! We’re glad to hear you had a positive experience in those areas.& we hope to welcome you back again. Thanks, GM
Poor Stay
Property location is a n midc and quality of room and hygiene is very poor. It showing 4 star, but quality wise it is 2 star property. We need to change bed sheet and asked to clean the room after checkin in room.
Room: Deluxe
Royal Orchid Central Grazia, Vashi has replied on Fri Apr 11 09:30:23 IST 2025
Dear Guest, Namaste! Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay with us. Warm regards Sameer Gokhale GM
Good Stay
best of luck best service and coprtiv stff best service good luck room hotel interview best happy ☺️
Room: Deluxe
Royal Orchid Central Grazia, Vashi has replied on Fri Apr 11 09:30:33 IST 2025
Dear Guest, Thank you for your kind words! We're thrilled to hear you enjoyed our service and staff. Wishing you all the best and hope to welcome you back soon. Warm regards Sameer Gokhale GM
Good Stay
Excellent stay, friendly staff overall very good experience
Room: Deluxe
Royal Orchid Central Grazia, Vashi has replied on Sat Feb 15 18:11:15 IST 2025
Dear Guest, Namaste! Thank you so much for your kind words about your recent stay with us! We're thrilled to hear that our staff made you feel welcome and that you had an excellent stay overall. We're proud of our team's hard work and dedication to providing exceptional service, and it's wonderful to know that it made a positive impact on your visit. We hope to have the pleasure of welcoming you back to our hotel again soon! Warm regards Sameer Gokhale General Manager
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