The Monarch Turbhe

The Monarch Turbhe

Dear Mr. Gupta, Namaste! Thank you for bringing this to our attention. We sincerely apologize for the confusion and any inconvenience you experienced regarding the flexible check-out time. We understand your frustration when the information provided by a third-party site, such as GOMMT, doesn't align with our hotel's policies. We've reached out to GOMMT to clarify our official check-in and check-out times with them. Our standard check-out time is indeed 11:00 AM, and this is mentioned in our booking details. We're sorry if this was not communicated clearly to you on their platform. We value your feedback and will use it to improve our communication with all of our online partners to ensure this doesn't happen again. We hope you'll give us another chance to provide you with a more seamless experience in the future. Warm Regards, Management - The Monarch Turbhe

The Monarch Turbhe has replied on Thu Aug 21 20:52:30 IST 2025

Dear Ms. Almeida, Namaste! Thank you for your kind review! We're so glad you had a pleasant stay and found our hotel to be clean with good hospitality and reasonable pricing. We hope to welcome you back again soon! Warm Regards, Management - The Monarch Turbhe

The Monarch Turbhe has replied on Thu Aug 21 20:51:45 IST 2025

Dear Mr. Shinde, Namaste! Thank you for your review. We're glad to hear you enjoyed our good location and found the room clean, the room service good, and the surroundings quiet. We hope to see you again soon! Warm Regards, Management - The Monarch Turbhe

The Monarch Turbhe has replied on Wed Jun 18 15:25:09 IST 2025

Dear Mr. Kumar, Namaste! Thank you for sharing your feedback. We're sorry to hear that your experience was only average and that we couldn't accommodate your request for a late check-out or extended timing. We understand that a little extra time can make a big difference, and we genuinely wish we could grant every request. Unfortunately, late check-outs are always subject to availability and often depend on incoming arrivals and our housekeeping schedule to prepare for our next guests. We try our best to be flexible when possible, and we regret that we couldn't meet your needs on this occasion. We appreciate you bringing this to our attention. Your comments help us to continuously improve our guest experience. We look forward to welcoming you back again and turn your experience into a positive one. Warm Regards, Management - The Monarch Turbhe

The Monarch Turbhe has replied on Wed Jun 11 17:43:26 IST 2025

Dear Mr. Wattamkar, Namaste! Thank you for your feedback. We're glad to hear you appreciated our infrastructure, but we sincerely apologize for the poor service you experienced. It's unacceptable that a towel wasn't provided, and we are very sorry for the continuous bothering regarding your checkout, especially after a flexible checkout was guaranteed through MMT. This is not the standard of service we aim to provide, and we are addressing these issues immediately with our team to ensure such incidents don't reoccur. We truly value your input as it helps us improve. We hope you'll consider giving us another chance to provide you with the seamless and comfortable stay you deserve. Warm Regards, Management - The Monarch Turbhe

The Monarch Turbhe has replied on Tue May 06 13:29:25 IST 2025

Dear Mr. Murugan, Namaste! We are so sorry to hear that you had trouble finding our hotel and that you weren't satisfied with our service and food options. It's disappointing to know that your experience didn't meet your expectations. We understand that a difficult-to-find location can be very frustrating, and we apologize for any inconvenience this may have caused you. We are looking into ways to improve our directions and signage to make it easier for guests to locate us in the future. Regarding the service and the limited, mostly Chinese menu, we appreciate your feedback. This is definitely something we will take into consideration as we review and work to enhance our offerings to better cater to a wider range of preferences. Thank you for bringing these issues to our attention. Your feedback is valuable as we strive to improve our guest experience. We hope that if you are ever in the in the area again, you might consider giving us another chance to show you the improvements we are making. See you soon again. Warm Regards, Management - The Monarch Turbhe

The Monarch Turbhe has replied on Wed Apr 30 15:13:54 IST 2025

Dear Mr. Raju, Namaste! Thanks for the positive feedback on the room and your stay! We're glad you found it comfortable and enjoyed your business trip overall. We appreciate your honest feedback about the food and will definitely take that into consideration as we continuously work to improve our offerings. We hope to welcome you back again soon for another pleasant stay. Warm Regards, Management - The Monarch Turbhe

The Monarch Turbhe has replied on Tue May 06 13:27:34 IST 2025

Dear Mr. Mohiuddin, Namaste! That's wonderful to hear! It sounds like you had a really pleasant experience with us. We're so glad you enjoyed the ambiance, found us easily accessible, and were satisfied with our food and services. It's also fantastic to know you felt we offered good value for your money and that you would recommend us. That means a lot to us! We always strive to create a positive and worthwhile experience for our guests. Thank you for taking the time to share your kind feedback. We hope to welcome you back again soon! Warm Regards, Management - The Monarch Turbhe

The Monarch Turbhe

Dear Mr. Sinha, Namaste! We are truly sorry to hear that your experience at our hotel was so negative and that we didn't even come close to meeting your expectations of a 3-star establishment. It's very concerning to read about the smelly rooms, poor service, and inconvenient location. That is certainly not the standard we aim for, and I sincerely apologize for the discomfort and frustration this caused you. We take your feedback very seriously. Could you please provide us with more details about your stay? Knowing specifics such as your room number or any particular instances of bad service would be invaluable in helping us understand exactly what went wrong and how we can take immediate steps to improve. We understand how crucial a comfortable and well-serviced hotel is for a positive travel experience, and we deeply regret that we failed to provide that for you. We are committed to addressing these issues and ensuring that future guests have a much more satisfactory stay. Thank you for bringing these serious concerns to our attention. We look forward to welcoming you back again for a positive experience in the future. Warm Regards, Management - The Monarch Turbhe

The Monarch Turbhe has replied on Mon Apr 21 14:44:31 IST 2025

Dear Mr. Shinde, Namaste! Thankyou for your kind words. That's great to hear you found our rooms pleasant, the food reasonably priced, and the quantity adequate! We strive to provide good value in all aspects of our guest experience. We hope you had a comfortable and satisfying stay overall, and we look forward to welcoming you back in the future! Warm Regards, Management - The Monarch Turbhe

The Monarch Turbhe has replied on Wed Mar 19 14:27:51 IST 2025

Dear Guest, Thankyou for the feedback! We're delighted that you found our location too good & that you were satisfied with the amenities provided. We strive to offer our guests comfortable stay.

The Monarch Turbhe has replied on Wed Mar 19 14:26:23 IST 2025

Dear Guest, Thank you for your kind words. We are glad that the stay and services were as per your expectations. We look forward to welcoming you back again soon.

The Monarch Turbhe has replied on Tue Mar 04 16:37:13 IST 2025

Dear Guest, We're delighted to hear that you found our rooms clean and neat & well maintained & had a great experience. We hope to welcome you back soon.

The Monarch Turbhe has replied on Sun Feb 23 23:00:46 IST 2025

Dear Mr. Yadav, Namaste! Thank you for your kind review! We're delighted to hear you had a good and comfortable stay. We're especially pleased that our staff was able to accommodate your late check-in and arrange an early breakfast for you. We appreciate your feedback! See you soon again. Warm Regards, Management - The Monarch Turbhe

The Monarch Turbhe has replied on Sun Feb 23 22:58:57 IST 2025

Dear Ms. Mohini, Namaste! Thank you for your feedback. We're sorry to hear your experience was average and that it did not meet your expectations, especially during the Coldplay event. We regret to hear that your stay was not satisfactory. We will take your comments into consideration. We look forward to welcoming you back again and change you negative feedback into a positive one. Warm Regards, Management - The Monarch Turbhe

The Monarch Turbhe has replied on Sat Mar 08 13:08:13 IST 2025

Dear Guest, Thankyou for your kind words. We are glad that your stay was comfortable and you liked the food & the cleanliness maintained. We look forward to welcoming you back again soon.

The Monarch Turbhe has replied on Fri Feb 14 17:25:04 IST 2025

Dear Mr. Lanka, Namaste! Thank you for your kind words. We're delighted you had a good experience! Thank you for the positive feedback about our clean rooms and helpful staff. We're glad you didn't encounter any issues during your stay. We appreciate your review and hope to see you again soon! Warm Regards, Management - The Monarch Turbhe

The Monarch Turbhe has replied on Fri Feb 14 17:26:52 IST 2025

Dear Mr. Sharma, Namaste! Thank you for your feedback. We appreciate you sharing your experience. We're sorry to hear about the issues you encountered with the room, particularly the smell and lack of ventilation due to the absence of windows. This is certainly not the standard we aim for, and we will investigate this immediately to identify the cause of the odor and explore ventilation solutions. We also apologize for the difficulty you faced in finding the hotel due to the lack of signage. We understand how frustrating this can be, and we will address this issue promptly to improve wayfinding for our guests. We're glad you found the proximity to DY Patil and Turbhe station convenient, and we appreciate you highlighting this positive aspect of your stay. We value your feedback and will use it to make the necessary improvements. We are looking forward to welcoming you back again and turning your negative review into a positive one. Warm Regards, Management - The Monarch Turbhe

The Monarch Turbhe has replied on Fri Feb 14 17:28:59 IST 2025

Dear Mr. Swain, Namaste! Thank you for your honest review. We sincerely apologize for the unresponsive front office and the difficulty you experienced in obtaining your bills. We will also review our billing procedures to prevent similar situations from occurring. We value your feedback and are committed to improving our services. Sincere apologies for the same. Warm Regards, Management - The Monarch Turbhe

The Monarch Turbhe has replied on Fri Feb 14 17:23:42 IST 2025

Dear Ms. Sarangi, Namaste! That's great to hear! Thank you for your kind words. We're glad our hotel provided a comfortable and no-fuss stay, meeting your expectations with clean rooms and basic amenities. Thank you for your feedback! Warm Regards, Management - The Monarch Turbhe