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Review Of Fortune Select Exotica-Member ITC Hotel Group0123401234

Vashi, Navi Mumbai | 2 km drive to Fortis Hiranandani Hospital

    User Rating & Reviews

    • everyone
    • group
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    3.9
    Very Good

    2056 Ratings

    excellent
    44%
    very good
    30%
    average
    14%
    poor
    6%
    bad
    6%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 5
    • 5
    • 5
    • 5
    • 4
    • 5
    • 5
    • 1
    • 2

    Rating Categories

    • Hospitality4.0
    • Facilities3.8
    • Food3.9
    • Room4.0
    • Cleanliness4.1
    • Value For Money3.9

    Sort by:

    Positive first
    4.0

    Overall a good property.

    suresan k.business

    Convenient location, with a good surrounding . The rooms are well maintained and the hotel has fairly good amenities like restaurants . Overall a comfortable stay.

    Travel Month: Oct 2025

    Room: Deluxe King Rooms

    Fortune Select Exotica-Member ITC Hotel Group has replied on Wed Oct 29 11:46:21 IST 2025

    Dear Mr. Suresh, Greetings From Fortune Select Exotica, Navi Mumbai ! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to our Hotel. I am pleased to know that you were satisfied with your experience of our services and facilities. At our hotel , it is our constant endeavour to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to Fortune Select Exotica, Navi Mumbai and would be delighted to assist you with any requirements. Warm Regards, Amit Chawla General Manager Fortune Select Exotica Navi Mumbai

    5.0

    Excellent Stay

    viral.family with 1 kid

    Food is delicious really and mainly property was too much good and clean

    Travel Month: Oct 2025

    Room: Premium King Room

    Fortune Select Exotica-Member ITC Hotel Group has replied on Wed Oct 29 11:46:43 IST 2025

    Dear Mr. Desai, Greetings From Fortune Select Exotica, Navi Mumbai ! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to our Hotel. I am pleased to know that you were satisfied with your experience of our services and facilities. At our hotel , it is our constant endeavour to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to Fortune Select Exotica, Navi Mumbai and would be delighted to assist you with any requirements. Warm Regards, Amit Chawla General Manager Fortune Select Exotica Navi Mumbai

    5.0

    Excellent Stay

    sanjiv b.family

    great stay,location was very important for me n the hotel was on main road surrounded by galleria mall.and other shopping centers,very close to mahape and vashi. great reception experience ,room was clean n with all the amenities mentioned alredy in booking. food was yummy too.

    Travel Month: Oct 2025

    Room: Deluxe King Rooms

    Fortune Select Exotica-Member ITC Hotel Group has replied on Thu Oct 09 19:54:46 IST 2025

    Dear Mr. Bhalla, Greetings From Fortune Exotica, Navi Mumbai ! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to our Hotel. I am pleased to know that you were satisfied with your experience of our services and facilities. At our hotel , it is our constant endeavour to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to Fortune Exotica, Navi Mumbai and would be delighted to assist you with any requirements. Warm Regards, Amit Chawla General Manager Fortune Exotica Navi Mumbai

    1.0

    Terrible Stay

    shiv d.business

    They have very pathetic service and rude person working specially ms. front office. Is is so rude

    Travel Month: Oct 2025

    Room: Day Use Room 12 PM to 6 PM, Check-in and Check-out on same day

    Fortune Select Exotica-Member ITC Hotel Group has replied on Thu Oct 09 20:01:49 IST 2025

    Dear Mr. Dhurendra, Greetings From Fortune Select Exotica, Navi Mumbai !! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at our Hotel. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Select Exotica, Navi Mumbai it is our constant endeavour to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards, Amit Chawla General Manager Fortune Select Exotica ,Navi Mumbai

    2.0

    bad experience

    venkata p.solo

    Property under construction or renovation. Damp smell across. Unbearable as it is suffocating and smelly

    Travel Month: Oct 2025

    Room: Deluxe Twin Rooms

    Fortune Select Exotica-Member ITC Hotel Group

    Dear Mr. Kapuganti, Namaste!!! On behalf of the management of Fortune Select Exotica , Navi Mumbai, I would like to thank you for staying with us. At Fortune Select Exotica , Navi Mumbai we strive to ensure that every guest is provided with the best possible service and attention. It was therefore very disappointing that you experienced a number of problems during your stay as result of our shortcomings. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and once again I regret the inconvenience caused. Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such, I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Select Exotica , Navi Mumbai. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Thank you, Amit Chawla, General Manager

    1.0

    Terrible Stay

    shiv d.solo

    The staff is uneducated and poor room service speciallyfront office is very rude. I am a member of Marriott but she is arguing me i confirmed the cab service for out station inform me if they can arrange but i didn’t get the confirmation.

    Travel Month: Aug 2025

    Room: Premium King Room

    Fortune Select Exotica-Member ITC Hotel Group has replied on Thu Oct 09 20:02:23 IST 2025

    Dear Mr. Dhurendra, Greetings From Fortune Select Exotica, Navi Mumbai !! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at our Hotel. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Select Exotica, Navi Mumbai it is our constant endeavour to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards, Amit Chawla General Manager Fortune Select Exotica ,Navi Mumbai

    2.0

    Poor Stay

    bhavya v.

    Cleanliness was not good at all plus the service wasn't good too. Staff wasn't courteous and welcoming. Breakfast was told to be open till 10.30am however by 10.10am they started winding up and told it was over but in actual it wasn't.

    Travel Month: Sep 2025

    Room: Premium King Room

    Fortune Select Exotica-Member ITC Hotel Group

    Dear Ms. Bhavya, Namaste!!! On behalf of the management of Fortune Select Exotica , Navi Mumbai, I would like to thank you for staying with us. At Fortune Select Exotica , Navi Mumbai we strive to ensure that every guest is provided with the best possible service and attention. It was therefore very disappointing that you experienced a number of problems during your stay as result of our shortcomings. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and once again I regret the inconvenience caused. Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such, I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Select Exotica , Navi Mumbai. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Thank you, Amit Chawla, General Manager

    3.0

    Ac not work properly

    arunagiri s.business

    ac not work properly. I was stay 3 days in the hotel. I order room dining food taste not good. its average

    Travel Month: Sep 2025 (3-Night Stay)

    Room: Deluxe Twin Rooms

    Fortune Select Exotica-Member ITC Hotel Group

    Dear Mr. Arunagiri, Namaste!!! On behalf of the management of Fortune Select Exotica , Navi Mumbai, I would like to thank you for staying with us. At Fortune Select Exotica , Navi Mumbai we strive to ensure that every guest is provided with the best possible service and attention. It was therefore very disappointing that you experienced a number of problems during your stay as result of our shortcomings. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and once again I regret the inconvenience caused. Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such, I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Select Exotica , Navi Mumbai. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Thank you, Amit Chawla, General Manager.

    5.0

    In room service was not up to mark

    sachin.couple

    The in room service was very slow. It took almost 1.5 hour for 1 pasta and 1 glass of wine. The rooms are really good

    Travel Month: Sep 2025

    Room: Fortune Club Exotica- Complimentary use of Club Lounge with with 2 Mocktails, Juices, Soft Drinks wi

    Fortune Select Exotica-Member ITC Hotel Group has replied on Sat Sep 27 14:58:36 IST 2025

    Dear Mr. Jain, Thank you for sharing your feedback with us. Our team would be delighted to see your compliments. We would love to welcome you back at the hotel soon. Best Regards, Amit Chawla General Manager

    2.0

    Poor Stay

    hardik s.couple

    room ac was making too much noise and firstly they gave me late check out and then receiption continuously called for check out

    Travel Month: Sep 2025

    Room: Day Use Room 12 PM to 6 PM, Check-in and Check-out on same day

    Fortune Select Exotica-Member ITC Hotel Group has replied on Thu Sep 18 10:57:35 IST 2025

    Dear Mr. Shah, Greetings from Fortune Select Exotica!! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Select Exotica , Navi Mumbai. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Select Exotica , Navi Mumbai, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards, Amit Chawla General Manager

    4.0

    Good Stay

    abhay k.

    I had a very pleasant stay at this hotel. The rooms were clean, spacious, and well-maintained, with comfortable beds and good lighting. Amenities such as Wi-Fi, toiletries, and room service were reliable. The hotel staff was extremely polite, helpful, and attentive to details, which made the experience even better. The food was tasty, with a good variety of options at breakfast. Hygiene and safety measures were well-followed, which gave me peace of mind. One small area for improvement would be faster check-in, as it took a bit longer than expected. Overall, I would definitely recommend this hotel for both leisure and business travelers.

    Travel Month: Sep 2025

    Room: Deluxe King Rooms

    Fortune Select Exotica-Member ITC Hotel Group has replied on Mon Sep 08 15:06:27 IST 2025

    Dear Mr. Abhay, Greetings from Fortune Select Exotica , Navi Mumbai! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Navi Mumbai. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Select Exotica , Navi Mumbai, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to Fortune Select Exotica , Navi Mumbai and would be delighted to assist you with any requirements. Regards, Amit Chawla, General Manager

    1.0

    Terrible Stay

    farogh a.solo

    One of the worst property in town , staff don’t listen your complain , rooms are old with no amenities , my experience was terrible

    Travel Month: Aug 2025 (3-Night Stay)

    Room: Premium King Room

    Fortune Select Exotica-Member ITC Hotel Group

    Dear Mr Ahsan, Namaste!!! On behalf of the management of Fortune Select Exotica , Navi Mumbai, I would like to thank you for staying with us. At Fortune Select Exotica , Navi Mumbai we strive to ensure that every guest is provided with the best possible service and attention. It was therefore very disappointing that you experienced a number of problems during your stay as result of our shortcomings. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and once again I regret the inconvenience caused. Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such, I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Select Exotica , Navi Mumbai. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Thank you, Amit Chawla, General Manager.

    5.0

    Excellent Stay

    amarpreet r.

    The stay was good…restaurant Staff was polite and very good Location is good Food was delicious Overall like the stay!

    Travel Month: Aug 2025

    Room: Deluxe King Rooms

    Fortune Select Exotica-Member ITC Hotel Group has replied on Thu Sep 04 12:35:57 IST 2025

    Dear Mr. Ramgarlah, Thank you for sharing your feedback with us. Our team would be delighted to see your compliments. We would love to welcome you back to the hotel soon. Best Regards, Amit Chawla General Manager

    1.0

    Lacks basic room hygiene , poor staff services

    palash m.family with 1 kid

    The room allotted to us was uncleaned. The bedsheets had prominent yellow patches, coffee cups wasn’t cleaned. What was most disappointing when we found out coffee prepared in the coffee kettle by the earlier guest wasn’t cleaned and we were wondering about the smell in the room through out the day. Definitely not worth the price you pay thinking it be a true 4 star property.

    Travel Month: Aug 2025 (3-Night Stay)

    Room: Deluxe Twin Rooms

    Fortune Select Exotica-Member ITC Hotel Group

    Dear Mr. Mukherjee, Namaste!!! On behalf of the management of Fortune Select Exotica , Navi Mumbai, I would like to thank you for staying with us. At Fortune Select Exotica , Navi Mumbai we strive to ensure that every guest is provided with the best possible service and attention. It was therefore very disappointing that you experienced a number of problems during your stay as result of our shortcomings. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and once again I regret the inconvenience caused. Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such, I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Select Exotica , Navi Mumbai. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Thank you, Amit Chawla, General Manager.

    5.0

    Will recommend this hotel to my friends & also Make My Trip ( thank you)

    joaquim p.family

    Excellent & Loving Staff who welcomed me with warmth.. Fiza, Suryansh & Anushka were so very helpful right from day 1 to checkout, made my stay so complete. The staff at the Restaurant during Dinning were so helpful & also sang for me "Happy Birthday". I thank Hotel Fortune Select Exotica for making my Diamond Birthday ( 60 years) a memorable & lasting one. I will Cherish this memory. Too top it up this stay made my family feel very special.

    Travel Month: Aug 2025

    Room: Deluxe King Rooms

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    Fortune Select Exotica-Member ITC Hotel Group has replied on Fri Aug 22 09:26:35 IST 2025

    Dear Mr. Pereira, Thank you for sharing your feedback with us. Our team would be delighted to see your compliments. We would love to welcome you back at the hotel soon. Best Regards, AMit Chawla General Manage

    3.0

    Average Stay

    shridhar k.

    The location of the hotel is very good. It is right in the center of the city. The food is average. The maintenance of the hotel could be better. The staff too should be better trained. Over all it was an average experience for the price being charged.

    Travel Month: Aug 2025

    Room: Deluxe Twin Rooms

    Fortune Select Exotica-Member ITC Hotel Group has replied on Fri Aug 22 09:23:58 IST 2025

    Dear Mr. Kulkarni, Namaste!!! On behalf of the management of Fortune Select Exotica, Navi Mumbai, I would like to thank you for staying with us. Thank you for taking the time to share your feedback with us. We appreciate your insights and are glad to hear you had a decent stay. While we strive for excellence, we understand there may have been aspects that did not fully meet your expectations. Your feedback is invaluable in helping us improve our services and enhance our guests’ experiences. If you have any specific suggestions or areas where you think we could do better, we’d love to hear them. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Regards, Amit Chawla, General Manager.

    5.0

    Excellent Stay

    prodipta d.business

    location is perfect as per my requirement. Food and he variety was excellent, amenities and services are exce location is perfect as per my requirement. Food and he variety was excellent, amenities and services are excellent

    Travel Month: Aug 2025

    Room: Premium King Room

    Fortune Select Exotica-Member ITC Hotel Group has replied on Wed Aug 13 12:28:20 IST 2025

    Dear Mr. Dutta, Thank you for sharing your feedback with us. Our team would be delighted to see your compliments. We would love to welcome you back at the hotel soon. Best Regards, AMit Chawla General Manage

    1.0

    not a good experience

    yusra p.couple

    I had booked a garden suite for my wedding. I had requested for a decor and room maintainance. Despite multiple reminders it wasn’t done. There was no iron table and upon request either it was not given. The AC was not working properly either.

    Travel Month: Aug 2025

    Room: Garden Suite

    Fortune Select Exotica-Member ITC Hotel Group has replied on Fri Aug 22 09:25:57 IST 2025

    Dear Mr. Kulkarni, Namaste!!! On behalf of the management of Fortune Select Exotica, Navi Mumbai, I would like to thank you for staying with us. Thank you for taking the time to share your feedback with us. We appreciate your insights and are glad to hear you had a decent stay. While we strive for excellence, we understand there may have been aspects that did not fully meet your expectations. Your feedback is invaluable in helping us improve our services and enhance our guests’ experiences. If you have any specific suggestions or areas where you think we could do better, we’d love to hear them. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Regards, Amit Chawla, General Manager.

    5.0

    Excellent Stay

    aneesh s.business

    Spacious rooms though property is a bit old. The staff were courteous and extended good service from front desk to house keeping. Breakfast has good spread and delicious. Overall good stay and worth for the price

    Travel Month: Jul 2025

    Room: Deluxe Twin Rooms

    Fortune Select Exotica-Member ITC Hotel Group has replied on Wed Aug 13 12:27:51 IST 2025

    Dear Mr. Sunil, Thank you for sharing your feedback with us. Our team would be delighted to see your compliments. We would love to welcome you back at the hotel soon. Best Regards, AMit Chawla General Manage

    5.0

    Excellent Stay

    ramiz l.family

    It was a great experience to with them in this hotel. The service was excellent, and we want to continue our appearance in the same.

    Travel Month: Jul 2025

    Room: Premium King Room

    Fortune Select Exotica-Member ITC Hotel Group has replied on Sat Jul 26 15:58:25 IST 2025

    Dear Mr. Lalu, Thank you for sharing your feedback with us. Our team would be delighted to see your compliments. We would love to welcome you back at the hotel soon. Best Regards, Amit Chawla General Manager

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