Guests highlight a mix of experiences at the property. While some mention friendly and cooperative staff, many reviews point out issues like rude behavior at the reception, extra charges on check-in, and dirty, poorly maintained rooms. Complaints about inadequate facilities, such as nonfunctional TV and bathrooms, as well as a lack of basic amenities, were common. Although some appreciated the location near the airport, the overall sentiment leans towards dissatisfaction with service and cleanliness.