The property location, food, and amenities were good. However, the service needs a lot of improvement, especially when it comes to treating all guests equally.
During breakfast, I noticed that the staff were very attentive to large families, serving them promptly and politely. But for couples like ours, the service was disappointing. I ordered an omelette and waited for over 10 minutes without receiving it. When I reminded the staff, they said it would be ready in 5 minutes — but even after 20 minutes, nothing arrived. Meanwhile, I saw bigger families around me getting served without delay.
After waiting almost 30 minutes in total, and reminding them multiple times at the counter, I finally received my omelette. The delay was unnecessary and frustrating.
The hotel really needs to improve its service consistency and ensure that all guests are treated equally, regardless of group size.