The location, rooms, and amenities of this hotel are truly amazing. The rooms are spacious, comfortable, and well-maintained.
However, there are a couple of areas that need urgent improvement:
1) Food Quality: We ordered multiple items during our stay, but the quality was very poor. Even when we gave it another try at night, the taste was still disappointing. On one occasion, we ordered one thing but were served something else (chapatis).
2) Service Responsiveness: The staff’s response time needs serious attention. For example, we asked them in the afternoon to clear our plates from lunch, but they were still lying there at night.
Everything else about this hotel is fantastic — the rooms, the property, and the location make it worth staying here. However, I would strongly recommend avoiding food from the hotel’s restaurant. There are excellent eateries nearby offering delicious food at very reasonable prices.
If you want a comfortable stay with great amenities and a prime location, this hotel is perfect — just step out for your meals.
Quality inn Elite levelup Boutique has replied on Fri Aug 15 14:54:29 IST 2025
Dear Mr. Singh,
Thank you for taking the time to write such a comprehensive review of your recent stay with us. We are delighted to hear that you found our location, rooms, and amenities to be amazing, and we appreciate your kind words about our well-maintained and comfortable accommodations.
However, we are deeply concerned and sincerely apologize for the unsatisfactory experience you had with our food quality and service responsiveness. Your feedback is extremely important to us, and we are truly sorry that we fell short of your expectations in these key areas.
We have immediately shared your comments with our F&B and Operations teams. We are taking your feedback on the poor food quality and the mix-up with your order very seriously, and we are implementing immediate measures to improve our kitchen's standards and consistency
We would be honored to have another opportunity to welcome you back in the future to demonstrate the improvements we have made and provide you with an exceptional stay that is fantastic in every respect, including our dining and service.
Warm regards,
General Manager