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Review Of Portrait Near Mall Road Mussoorie0123401234

Mall Road, Mussoorie | About a minute walk to Picture Palace

    User Rating & Reviews

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    4.0
    Very Good

    45 Ratings, 29 Reviews

    excellent
    60%
    very good
    11%
    average
    11%
    poor
    2%
    bad
    16%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 3
    • 4
    • 5
    • 4
    • 5
    • 1
    • 5
    • 5
    • 5

    Rating Categories

    • Location4.2
    • Cleanliness4.4
    • Value For Money4.3
    • Food4.3
    • Facilities4.3
    • Checkin Experience4.3

    Sort by:

    Positive first
    1.0

    v

    shailendra d.group

    this hotel is not tourist-friendly. Their lack of professionalism and apparent greed can ruin your trip. I strongly advise caution before booking here.

    Travel Month: Jul 2025

    Room: Super Deluxe Room With Balcony

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    5.0

    Excellent Stay

    abhishek t.family with 1 kid

    We had a very nice stay between 19 June to 21 June . View from balcony was heart catching. And hotel location was excellent in meddile of the city room where clean and good .Staff behavior was very good . Overall very nice stay along with my family.

    Travel Month: Jun 2025

    Room: Super Deluxe Room With Balcony

    1.0

    look elsewhere if you want value for money for your stay

    rohit b.couple

    The place looks nothing like the pictures. Washroom did not smell very nice. Never believe the images solely. It is not worth the price they are charging. The staff at reception is nice. The person who came to wake us up for breakfast knocked on the door as if he is going to break it. No training whatsoever. Terrible booking management too. But that’s ok because I did not want to stay another night once I got in the room.

    Travel Month: Jun 2025

    Room: Super Deluxe Room With Balcony

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    5.0

    Excellent Stay

    akash.couple

    great experience and great service

    Travel Month: May 2025 (3-Night Stay)

    Room: Super Deluxe Room With Balcony

    5.0

    Excellent Stay

    pawan d.couple

    Love this hotel. Has the best location, great rooms along with very good people and service. Would definitely recommend. Really enjoyed my stay over there and would recommend everyone to book their stay with them.

    Travel Month: Jun 2025

    Room: Deluxe Room Non View

    5.0

    Excellent Stay

    mathur.couple

    I stayed here for one day and it was worth staying at the hotel. It's on the hill side so they provide pickup and drop service as complimentary. The driver bhaiya was a humble person he picked us up from picture palace road and told us to drop and pickup agian on the same day our checkin. The chef is such a good chef he made delicious parathas and overall food was healthy and tasty. I could feel home cooked taste. His parathas were really amazing. The manager was also a humble person and overall staff was good. Hotel premises was clean and neat.

    Travel Month: Jun 2025

    Room: Super Deluxe Room With Balcony

    5.0

    Excellent Stay

    uday v.family

    This the best stay i ever had. The rooms was luxurious and very clean. The food was very good and the staff was also very nice and polite. The views from the hotel room are breath taking.

    Travel Month: Jun 2025

    Room: Super Deluxe Room With Balcony

    4.0

    Good Stay

    tsering d.couple

    Room was nice but only they should put a slipper at bathroom.Room service was good and helpful

    Travel Month: May 2025

    Room: Super Deluxe Room With Balcony

    5.0

    Excellent Stay

    laxmi k.couple

    Totally loved this place. The hotel is in a very good peaceful location really appreciate the boys who are working there. They are well mannered helpful and so obedient from what i saw during my stay at the hotel. Even though i am visiting next time i'm going to stay at this place only for its location and reachability to nearby places. Balcony rooms are best because of its valley view

    Travel Month: May 2025

    Room: Super Deluxe Room With Balcony

    5.0

    Excellent Stay

    divya k.couple

    This place has very cheerful vibe as every evening they play music and set a mood so you can sit in the open and chill and enjoy and have some drinks if you want. Loved this place. And rooms are quite big and have a balcony which provides beautiful view of the valley. This place has very cheerful vibe as every evening they play music and set a mood so you can sit in the open and chill and enjoy and have some drinks if you want. Loved this place. And rooms are quite big and have a balcony which provides beautiful view of the valley.

    Travel Month: May 2025

    Room: Super Deluxe Room With Balcony

    5.0

    Excellent Stay

    vikash.couple

    I recently stayed at portrait mussoorie, and it was one of the best hotel experiences i've ever had. Located at walking distance from library chowk mall road. The room was spacious and comfortable, and the amenities were top-notch, with helpful and friendly staff. I would definitely stay here again in the future. Food quality also yummy

    Travel Month: May 2025

    Room: Super Deluxe Room With Balcony

    5.0

    Excellent Stay

    sumit r.family

    Very peaceful stay here in portrait. Balcony view is amazing. Complete mountain view and whole mussoorie can be seen. Specially in night its amazing. Parking is also available. And in end i must say their staff are very helpful. Must book this.

    Travel Month: May 2025

    Room: Super Deluxe Room With Balcony

    5.0

    Excellent Stay

    megha.

    Very hospitable staff right from security, front desk, house keeping & kitchen staff. Rooms were clean, safe location. Food had variety & quality. Enjoyed the stay. Thanks to all the staff!

    Travel Month: Apr 2025

    Room: Deluxe Room Non View

    1.0

    Worst experience ever...

    amisha.family with 2 kids

    I have been to Masoori for the 4th time.. this was the worst experience ever. Agent Mohit and Manager Garima do not stick to their words. very disappointing, and the facilities were chaotic. We booked for Super delux but were alloted delux rooms... not recommended at all.

    Travel Month: Mar 2025

    Room: Deluxe Room Non View

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    5.0

    Excellent Stay

    sagar s.

    Very good service and the staff is very cooperative and polite. I am highly satisfied with the service. The room was very clean and properly maintained, the view from the balcony was liked by my whole family. It was an amazing experience. Thank you.

    Travel Month: Feb 2025

    Room: Super Deluxe Room With Balcony

    5.0

    Excellent Stay

    mona a.

    The services of the hotel are really really amazing! the staff, the rooms the food everything was first class! would highly recommend everyone to visit this hotel

    Travel Month: Feb 2025

    Room: Super Deluxe Room With Balcony

    5.0

    Excellent Stay

    richa a.

    This hotel has the best service and hospitality i have ever seen. Rooms are near and clean. Food is good. Location is good. Best is the staff of this hotel. More than value for money. Kristy at reception and narendra driver are very helpful.

    Travel Month: Feb 2025

    Room: Super Deluxe Room With Balcony

    5.0

    Excellent Stay

    vinay a.

    Best location in mussoorie mall road, staff & management very cooperative, value for money, clean and specious room

    Travel Month: Feb 2025

    Room: Super Deluxe Room With Balcony

    5.0

    Great Experience

    p s.family with 1 kid

    We had a great experience staying here. Staff was good and they helped us to do an early check-in. We booked a Balcony room and the view was worth it.

    Travel Month: Jan 2025

    Room: Super Deluxe Room With Balcony

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    • user photos
    • user photos
    5.0

    Excellent Stay

    liladhar s.

    Everything was great, good experience. Valley view from balcony and terrace is best and food was great too. Room was clean and everything was upto the mark. Will be visiting the same hotel next time too. Overall good experience and a good trips.

    Travel Month: Mar 2024

    Room: Super Deluxe Room With Balcony

    Portrait Near Mall Road Mussoorie has replied on Tue Apr 02 18:30:39 IST 2024

    Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. I'm delighted to hear that you had an overall good experience and enjoyed the breathtaking valley views from your balcony and our terrace. I'm pleased that you found our accommodations clean and up to your standards. It brings me great pride that you appreciated the quality of our cuisine as well. Our culinary team works diligently to provide guests with delectable dining options. The entire staff and I are thrilled that your trip was a memorable one, and we look forward to your return visit. Customer satisfaction is of utmost importance to us, and reviews like yours let us know that we are succeeding in our mission of delivering outstanding hospitality. Once again, thank you for your valued patronage. We can't wait to welcome you back and provide you with another exceptional experience.

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