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Review Of Pinnacle by Click Hotels, Lucknow0123401234

LDA Colony, Lucknow | 5.9 km drive to Chaudhary Charan Singh International Airport Lucknow

    User Rating & Reviews

    • everyone
    • couple
    • family
    • group
    • solo
    • business
    3.8
    Very Good

    600 Ratings, 291 Reviews

    excellent
    42%
    very good
    30%
    average
    15%
    poor
    6%
    bad
    8%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 3
    • 3
    • 4
    • 4
    • 4
    • 4
    • 4
    • 1
    • 5

    Rating Categories

    • Location4.0
    • Cleanliness4.2
    • Room4.1
    • Food3.9
    • Hospitality4.3
    • Value For Money3.9
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    Reviews Summary

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    The property offers a comfortable stay with spacious, clean rooms and a great location near the airport. Guests have praised the helpful and courteous staff, with many mentioning excellent food and prompt service, even at odd hours. The ambiance is generally appreciated, making it a good spot for both business and family stays. A minor drawback is the inconsistent housekeeping service, but overall, the experience has been positive for many visitors.

    Sort by:

    Positive first
    4.0

    Good Stay

    pawan k.solo

    Good

    Travel Month: Sep 2025

    Room: Executive Room

    Pinnacle by Click Hotels, Lucknow has replied on Thu Sep 11 11:30:52 IST 2025

    Dear Pawan Kumar, Thank you for your feedback! We're glad to hear that you had a good experience with Suba Group of Hotels. If you have any other comments or suggestions, feel free to share. We appreciate your support! Regards

    3.0

    Average Stay

    ashish k.

    3

    Travel Month: Sep 2025

    Room: Deluxe Room

    5.0

    Excellent Stay

    shubham d.

    I went for a business trip, stay for 1 night.overall satisfied with the service and breakfast was also good 💯

    Travel Month: Jul 2025

    Room: Deluxe Room

    Pinnacle by Click Hotels, Lucknow has replied on Fri Jul 25 10:30:24 IST 2025

    Dear Shubham Deshmukh, We're delighted to hear that you had a satisfying stay and enjoyed the breakfast during your business trip! We appreciate your positive feedback and hope to welcome you back again in the future. Regards

    4.0

    Good Stay

    ashwini k.family

    Our stay was very pleasant and comfortable. Food was prepared as per our taste. Special thanks to Mr. Rajkumar for taking care with respect to taste of family.

    Travel Month: Apr 2025 (4-Night Stay)

    Room: Deluxe Room

    2.0

    Poor Stay

    rishikant m.business

    Rude behaviour of the receptionist. They don’t supply house keeping stuff like hairoil if you ask , & even they don’t bother to u fine that they don’t keep such things . Moreover they allocated lower catagory room with the promise that they will change days after which they never did, this hotel is very busy with lot of corporate clients & they take their customer granted , will not recommend for anyone book who want peaceful stay

    Travel Month: Apr 2025

    Room: Deluxe Room

    Pinnacle by Click Hotels, Lucknow has replied on Mon Apr 14 21:26:43 IST 2025

    Dear Rishikant Mishra, We're sorry to hear about your experience at our hotel. We take guest feedback seriously and will address the issues you've raised with our team. Your comfort and satisfaction are important to us, and we apologize for any inconvenience caused during your stay. Thank you for bringing this to our attention. Regards

    5.0

    Pleasant stay

    deepika s.couple

    It was a pleasant stay. Staff was cooperative and helping. Great ambiance and great food. Location is very near to airport

    Travel Month: Mar 2025

    Room: Deluxe Room

    Pinnacle by Click Hotels, Lucknow has replied on Thu Mar 20 10:14:49 IST 2025

    Dear Ms. Srivastava, Thank you for sharing your experience! We're delighted to hear that you enjoyed your stay at our hotel. It's great to know that our staff provided helpful and cooperative service, and that you found the ambiance and food to your liking. We're also pleased that our convenient location near the airport added to your overall satisfaction. We look forward to welcoming you back in the future! Regards

    5.0

    Excellent Stay

    arun k.couple

    Room was nice and clean. We were here only for one night so didn’t explore lot of hotel amenities. Location is pretty good and would recommend it for others.

    Travel Month: Feb 2025

    Room: Deluxe Room

    Pinnacle by Click Hotels, Lucknow has replied on Sun Feb 16 11:37:37 IST 2025

    Dear Arun kumar Chegu, Thank you for your feedback! We're delighted to hear that you enjoyed your stay with us and found the room to be nice and clean. It's great to know that you found our location to be convenient and would recommend us to others. If you ever have the opportunity to return and explore our amenities, we hope you'll find them equally satisfying. We appreciate your recommendation and hope to welcome you back in the future! Regards

    4.0

    Good experience

    kamlesh d.group

    It was a good experience, and the staff was very polite and the hospitality overall was amazing would definitely recommend it

    Travel Month: Feb 2025

    Room: Deluxe Room

    Pinnacle by Click Hotels, Lucknow has replied on Sat Feb 15 10:12:59 IST 2025

    Dear Kamlesh Dave, Thank you for choosing Suba Group of Hotels! We're delighted to hear that you had a good experience and that our staff provided amazing hospitality. Your recommendation means a lot to us, and we look forward to welcoming you back in the future! Regards

    5.0

    Excellent Stay

    kiran k.

    The accommodation was really nice and staff members were very supportive. The restaurant staff waited and provided delicious food at 11pm, though closing time was 10:30pm. We haven't taken any photos

    Travel Month: Jan 2025

    Room: Deluxe Room

    Pinnacle by Click Hotels, Lucknow has replied on Wed Feb 05 10:09:52 IST 2025

    Dear Mr Kumar We're thrilled to hear that you enjoyed your stay with us! It's great to know that our staff provided such wonderful support and that you were able to enjoy a delicious meal, even beyond the usual closing time. We hope you had a fantastic time, and we'd love to welcome you back soon! Regards

    4.0

    Good Stay

    asif k.family

    Good ambience also staff behaviour also good

    Travel Month: Dec 2024

    Room: Deluxe Room

    Pinnacle by Click Hotels, Lucknow has replied on Mon Jan 27 11:53:56 IST 2025

    Dear Asif khan, Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the ambience and received excellent service from our staff. We strive to create a welcoming and comfortable environment for our guests. We look forward to welcoming you back for another enjoyable stay. Regards

    5.0

    Good experience

    divyesh p.business

    First of location is good. Second food is very nice. Service is very excellent. I have a very good experience of this hotel. I have prefer of any relation hold in lucknow please stay of pinnacle.

    Travel Month: Jan 2025

    Room: Deluxe Room

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    Pinnacle by Click Hotels, Lucknow has replied on Tue Jan 21 11:50:22 IST 2025

    Dear divyesh patel, Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed the convenient location, delicious food, and excellent service during your stay at our hotel. We appreciate your kind recommendation, and we look forward to welcoming you and your loved ones back to Pinnacle for any special occasions in Lucknow. Your satisfaction is our top priority, and we're grateful for your support! Regards

    5.0

    Excellent hotel in fare price

    jugal k.business

    Nice and pleasant stay. Good staff neat n clean rooms. Clean wash room. Good service. Very good location. Near to airport

    Travel Month: Jan 2025

    Room: Deluxe Room

    4.0

    Nice stay in lucknow in a peaceful area

    sujata p.loyalty-iconfamily

    Room was quite big & amenities and infrastructure is well maintained. Only drawback is window not available. Rest everything was fine, good food, good response by the room service team. One more problem was there's a stinking of old rooms, typically.

    Travel Month: Dec 2024

    Room: Deluxe Room

    Pinnacle by Click Hotels, Lucknow has replied on Sat Jan 04 10:22:01 IST 2025

    Dear Sujata Purkayastha, Thank you for sharing your detailed feedback with us. We're delighted to hear that you found our room spacious and well-maintained, and that you enjoyed the food and responsive room service. We understand your concern about the lack of windows and the presence of an old room smell, and we'll certainly look into addressing these issues to ensure a more pleasant stay for our guests. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for an even better experience in the future. Regards

    2.0

    Pathetic stay

    anshuman s.couple

    The infra of the hotel is fine but the staff is very unprofessional. And very laid back they don’t help you they won’t initiate any help. Pathetic staff and pathetic services. There was no one to even help us bags even.

    Travel Month: Dec 2024

    Room: Deluxe Room

    Pinnacle by Click Hotels, Lucknow has replied on Mon Dec 30 10:25:57 IST 2024

    Dear Anshuman Singh, We're sorry to hear about your experience at our hotel. We strive to provide a professional and helpful service to all our guests, and it's disappointing to hear that we fell short during your stay. We appreciate your feedback and will address this with our staff to ensure that all guests receive the assistance they need. Thank you for bringing this to our attention. Regards

    3.0

    Hotel review

    soham b.business

    Average stay. Cleanliness and hygiene needs a lot of work. Food was decent. Service was prompt and availability was not an issue

    Travel Month: Dec 2024

    Room: Deluxe Room

    Pinnacle by Click Hotels, Lucknow has replied on Mon Dec 23 09:59:31 IST 2024

    Dear Soham Bhadra, Thank you for sharing your feedback with us. We appreciate your comments on the cleanliness and hygiene aspects and will address these areas for improvement. We're glad to hear that you found the food decent and experienced prompt service during your stay. Your insights help us in providing a better experience for our guests. We hope to welcome you back for an improved stay in the future. Regards

    1.0

    Poor room quality

    anshuman a.family

    Wash room has extra exhaust opening of other room due to which cigarette smoke enters room. Mattress are sagged and window curtain are not proper early morning light comes in. The drawers opens up as its movement is free. Room was not ready as we check inn late at around 3 pm.

    Travel Month: Dec 2024

    Room: Deluxe Room

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    Pinnacle by Click Hotels, Lucknow has replied on Fri Dec 06 11:41:12 IST 2024

    Dear Anshuman Ahuja, We apologize for the inconveniences you experienced during your stay. Your feedback regarding the exhaust, mattress, window curtains, and room readiness is duly noted and will be addressed with our team. We strive to provide a comfortable and pleasant experience for all our guests and will take immediate steps to rectify these issues. Thank you for bringing this to our attention. Regards

    4.0

    Good clean hotel

    bipinchandra k.couple

    Clean rooms, good room service, excellent food. Location far from city. Far from main city attractions, but all the facilities are available. Excellent breakfast.

    Travel Month: Dec 2024

    Room: Deluxe Room

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    Pinnacle by Click Hotels, Lucknow has replied on Fri Dec 06 11:42:15 IST 2024

    Dear Bipinchandra Kamoolkar, Thank you for sharing your experience with us! We're pleased to hear that you found our rooms clean, enjoyed our room service, and had an excellent dining experience with our breakfast. We understand that our location may be a bit farther from the main city attractions, but we're glad to know that you found all the necessary facilities available. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future! Regards

    5.0

    Excellent Stay

    deepshikha k.solo

    Had an amazing stay. The food was awesome and service was super quick

    Travel Month: Oct 2024

    Room: Deluxe Room

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    Pinnacle by Click Hotels, Lucknow has replied on Wed Nov 06 10:44:59 IST 2024

    Dear Deepshikha Kindo, We're thrilled to hear that you had an amazing stay with us! It's wonderful to know that you enjoyed the food and experienced super quick service. We hope to welcome you back for another fantastic stay soon! Regards

    5.0

    Good hospitality and had amazing stay

    deepshikha k.solo

    The staff were very cooperative. Service was super quick. The food was good. Connectivity from railway station is good.

    Travel Month: Oct 2024 (3-Night Stay)

    Room: Deluxe Room

    Pinnacle by Click Hotels, Lucknow has replied on Sat Nov 02 16:00:47 IST 2024

    Dear Deepshikha Kindo, Thank you for sharing your experience with us! We're delighted to hear that you found our staff cooperative, enjoyed quick service, and liked the food. It's great to know that you found the connectivity from the railway station convenient. We appreciate your kind feedback and hope to welcome you back again soon! Regards

    2.0

    Poor Stay

    rajeev s.loyalty-iconfamily

    I stayed for 2 days, 3 members, one room. Service not upto the mark, 3 star hotel, providing one liter water for the day for 3 persons. Other consumables also provided only after asking with them. Even third bed was provided after request only and not by itself when they have already charged for it. Even ro water not supplied against request also. Bad experience, i will not suggest

    Travel Month: Oct 2024

    Room: Deluxe Room

    Pinnacle by Click Hotels, Lucknow has replied on Sat Nov 02 16:03:23 IST 2024

    Dear Rajeev Sinha, We sincerely apologize for your disappointing experience during your stay at our hotel. Your feedback is concerning, and we will address these issues with our team to ensure that such lapses do not occur in the future. Your comfort and satisfaction are our top priorities, and we regret that we fell short in providing the level of service you deserve. We appreciate your valuable input and will take immediate steps to improve the quality of our offerings. We hope you will consider giving us another opportunity to exceed your expectations in the future. Regards

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