I stayed for 2 days, 3 members, one room. Service not upto the mark, 3 star hotel, providing one liter water for the day for 3 persons. Other consumables also provided only after asking with them. Even third bed was provided after request only and not by itself when they have already charged for it. Even ro water not supplied against request also. Bad experience, i will not suggest
Pinnacle by Click Hotels, Lucknow has replied on Sat Nov 02 16:03:23 IST 2024
Dear Rajeev Sinha,
We sincerely apologize for your disappointing experience during your stay at our hotel. Your feedback is concerning, and we will address these issues with our team to ensure that such lapses do not occur in the future. Your comfort and satisfaction are our top priorities, and we regret that we fell short in providing the level of service you deserve. We appreciate your valuable input and will take immediate steps to improve the quality of our offerings. We hope you will consider giving us another opportunity to exceed your expectations in the future.
Regards