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Review Of Mango Resorts0123401234

Courtallam, Kutralam | 2.4 km drive to Kutralam Falls

    User Rating & Reviews

    • everyone
    • couple
    • family
    • group
    2.8
    Average

    69 Ratings, 45 Reviews

    excellent
    9%
    very good
    26%
    average
    22%
    poor
    20%
    bad
    23%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 2
    • 4
    • 5
    • 1
    • 3
    • 5
    • 2
    • 4
    • 4

    Rating Categories

    • Location3.3
    • Cleanliness2.6
    • Room3.2
    • Hospitality3.4
    • Value For Money2.5
    • Facilities2.6
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    Reviews Summary

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    The property boasts a great location and lush surroundings, offering individual cottages with ample privacy and a nice ambiance featuring peacocks and monkeys. However, guests noted serious issues like poor maintenance, bad smells, non-functional facilities like heaters and TVs, and lack of basic amenities. Room service was lacking, and food options were limited due to a closed restaurant, causing inconvenience. Overall, while the surroundings are appealing, the upkeep and service leave much to be desired.

    Sort by:

    Positive first
    2.0

    Poor Stay

    moorthi b.group

    worst room no clening no maintenance rate also high customer support zero don't select this resort

    Travel Month: Jun 2025

    Room: Ac Cottage With Private Sit Out

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    5.0

    good

    muthu k.couple

    good and excellent service nice view and valuable cost in touriest place I hope try next time thanks

    Travel Month: Jun 2025

    Room: Ac Cottage With Private Sit Out

    1.0

    Stay Experience

    family

    Resort was not worth and was very outdated Horribly old and not clean. Bed sheets torn and not clean at all

    Travel Month: Jun 2025

    Room: house with 2 a.c bedrooms

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    • user photos
    3.0

    Average Stay

    a v.

    Good Resort but low maintenance

    Travel Month: Jun 2025

    Room: Ac Cottage With Private Sit Out

    5.0

    Excellent Stay

    nitin s.couple

    excellent stay.Beautiful location.At the foothills of western ghats.Due to off season restaurant was not operative,but staff arranged outside food by 2 wheeler delivery boys.we saw peacocks in the resort.We will come again.

    Travel Month: May 2025

    Room: Ac Cottage With Private Sit Out

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    2.0

    Very poor maintenance.

    victor w.family

    Not maintained properly. Bad smell in the room. We couldn't use the blanket(not washed )due to the bad smell not worth of the money we paid for the poorly maintained property. Tv channels not available. Heater was not working. Latches on the door broken.

    Travel Month: Sep 2024

    Room: Ac Cottage With Private Sit Out

    1.0

    Family trip to kutralam

    ramadoss m.loyalty-iconfamily

    Pretty poor ambience and poorly maintained rooms. No soap, towel and hot water believe it or not! no restaurant to provide even tea/coffee

    Travel Month: Nov 2023

    Room: seven bed ac room

    Mango Resorts has replied on Sat May 18 14:08:25 IST 2024

    Restaurant is operative only for 4 months in season.We will take steps to provide tea/coffee throughout the yearsince this room is 7 occupancy room we cannot provide 7 towels.2-3 towels we can always provide.morever this year we have added one extra toilet.

    1.0

    Terrible resort in coutrallam

    ramesh s.family

    I never seen such a terrible resort in and around courtallam. They were not providing breakfast because of cook obscene. The television provided in the room was not working. The room was not maintained properly and not provided toiletries as mentioned. Not suitable for families.

    Travel Month: Sep 2023

    Room: Ac Cottage With Private Sit Out

    Mango Resorts has replied on Sat May 18 14:19:28 IST 2024

    we do not provide breakfast after 10 a.m.as in all hotels.If you had contacted room boy ,he would have changed T.V.For any complaint,Manager should be contacted.I shall compensate for the shortcomings next time.

    3.0

    Need to focus on room service, food, water.

    balaji r.family

    There is a scope to improve room service, food, water ( received one bottle per cottage, not received fresh-up kit ( tooth paster, brush, )

    Travel Month: Jul 2023

    Room: Ac Cottage With Private Sit Out

    Mango Resorts has replied on Sat May 18 14:23:11 IST 2024

    one bottle of water is the norm in courtallam everywhere.toothbrush and paste we dont provide.however we provide sewing kit complimentary.

    1.0

    Zero maintenance

    ramakrishnan t.business

    They are not taking care of the guest and zero knowledge of hospitality. Need to improve the guest service.

    Travel Month: Jul 2023

    Room: Ac Cottage With Private Sit Out

    1.0

    Terrible Stay

    sathish p.loyalty-iconsolo

    Rest room water tap was hanging. Hot water tap was not traceable. Two men at the kitchen was not polite. Hotel photos looks good but reality is hotel was not clean and maintainence was very poor

    Travel Month: Jul 2023

    Room: Ac Cottage With Private Sit Out

    Mango Resorts has replied on Sat May 18 14:11:27 IST 2024

    we have taken steps to rectify mistakes that you pointed.hot water and cold water mixture is there. for any difficulty room boy can be called.please do come again

    2.0

    Poor Stay

    senthil k.

    Fecilities like hot water, a/c and tv are not working. Also transparent window bathroom provided(how ladies accept it. After complaints they changed room with less number of bed and bad smelly one. Very bad experience.

    Travel Month: Dec 2022

    Room: seven bed ac room

    2.0

    V

    sivalingam l.group

    Very poor maintaince make my trip should select good resorts

    Travel Month: Jul 2022

    Room: Ac Cottage With Private Sit Out

    1.0

    Worst stay

    jeyaraman a.loyalty-icongroup

    Dirty maintenance vey very worst stay in my travel though mm t

    Travel Month: Jul 2022

    Room: seven bed ac room

    1.0

    Worst service

    manoj k.family

    Checked in around 9 pm. Water was not available in restroom. Took three hours for them to look into and fix it. Even though kids and elders were there. The same issue happened the day day morning too. Owner didn’t feel sorry for it. Charged additional bill in restaurant for kids

    Travel Month: Jul 2022

    Room: Ac Cottage With Private Sit Out

    2.0

    Bad Experience

    balamurugan s.loyalty-iconfamily

    As Soon I came the guy in the Restaurant asked why I booked Via make my trip and not book directly. There was No water from Evening 4 pm till 10 pm. Food was very bad, We did not have free breakfast, We had Idly and vada , Price OK but size was Like mini idly. when we returned to room in the evening there was a frog. Waste Of Money.

    Travel Month: Jul 2022

    Room: Ac Cottage With Private Sit Out

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    5.0

    Serene location near 5 falls

    vijay k.loyalty-iconfamily

    Individual cottages with lot of private space.

    Travel Month: May 2022

    Room: Ac Cottage With Private Sit Out

    Mango Resorts has replied on Fri Jun 17 20:18:28 IST 2022

    Thank you for your kind words of appreciation for our resorts. We look forward to host you again.

    2.0

    Poor Stay

    niranjan k.

    You charged more than rs. 2500, but there in the hotel they charge only rs. 2000.

    Travel Month: Apr 2022

    Room: Ac Cottage With Private Sit Out

    Mango Resorts has replied on Fri Jun 17 20:22:02 IST 2022

    There could be small difference since makemytrip charges apply. We look forward to host you again. Lot of repairs and renovation works have happened last month.

    2.0

    Room cleanliness

    prabhu s.group

    Rooms and bathrooms are not maintained. Very dirty

    Travel Month: Feb 2021

    Room: Ac Cottage With Private Sit Out

    Mango Resorts has replied on Sat Jul 10 11:43:22 IST 2021

    Sorry. We have resolved the issues raised by you.

    2.0

    Not up to the standard

    gnanamoorthi a.

    When arrived they said only one room available and that too in bad condition. Then provide interconnect rooms. Which was dirty. Totally disgusting.

    Travel Month: Dec 2019

    Room: Ac Cottage With Private Sit Out

    Mango Resorts has replied on Sat Jul 10 11:46:13 IST 2021

    Sorry. We have solved the issues raised by you.

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