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Courtallam, Kutralam | 2.4 km drive to Kutralam Falls
69 Ratings, 45 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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The property boasts a great location and lush surroundings, offering individual cottages with ample privacy and a nice ambiance featuring peacocks and monkeys. However, guests noted serious issues like poor maintenance, bad smells, non-functional facilities like heaters and TVs, and lack of basic amenities. Room service was lacking, and food options were limited due to a closed restaurant, causing inconvenience. Overall, while the surroundings are appealing, the upkeep and service leave much to be desired.
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Poor Stay
worst room no clening no maintenance rate also high customer support zero don't select this resort
Room: Ac Cottage With Private Sit Out
good
good and excellent service nice view and valuable cost in touriest place I hope try next time thanks
Room: Ac Cottage With Private Sit Out
Stay Experience
Resort was not worth and was very outdated Horribly old and not clean. Bed sheets torn and not clean at all
Room: house with 2 a.c bedrooms
Average Stay
Good Resort but low maintenance
Room: Ac Cottage With Private Sit Out
Excellent Stay
excellent stay.Beautiful location.At the foothills of western ghats.Due to off season restaurant was not operative,but staff arranged outside food by 2 wheeler delivery boys.we saw peacocks in the resort.We will come again.
Room: Ac Cottage With Private Sit Out
Very poor maintenance.
Not maintained properly. Bad smell in the room. We couldn't use the blanket(not washed )due to the bad smell not worth of the money we paid for the poorly maintained property. Tv channels not available. Heater was not working. Latches on the door broken.
Room: Ac Cottage With Private Sit Out
Family trip to kutralam
Pretty poor ambience and poorly maintained rooms. No soap, towel and hot water believe it or not! no restaurant to provide even tea/coffee
Room: seven bed ac room
Mango Resorts has replied on Sat May 18 14:08:25 IST 2024
Restaurant is operative only for 4 months in season.We will take steps to provide tea/coffee throughout the yearsince this room is 7 occupancy room we cannot provide 7 towels.2-3 towels we can always provide.morever this year we have added one extra toilet.
Terrible resort in coutrallam
I never seen such a terrible resort in and around courtallam. They were not providing breakfast because of cook obscene. The television provided in the room was not working. The room was not maintained properly and not provided toiletries as mentioned. Not suitable for families.
Room: Ac Cottage With Private Sit Out
Mango Resorts has replied on Sat May 18 14:19:28 IST 2024
we do not provide breakfast after 10 a.m.as in all hotels.If you had contacted room boy ,he would have changed T.V.For any complaint,Manager should be contacted.I shall compensate for the shortcomings next time.
Need to focus on room service, food, water.
There is a scope to improve room service, food, water ( received one bottle per cottage, not received fresh-up kit ( tooth paster, brush, )
Room: Ac Cottage With Private Sit Out
Mango Resorts has replied on Sat May 18 14:23:11 IST 2024
one bottle of water is the norm in courtallam everywhere.toothbrush and paste we dont provide.however we provide sewing kit complimentary.
Zero maintenance
They are not taking care of the guest and zero knowledge of hospitality. Need to improve the guest service.
Room: Ac Cottage With Private Sit Out
Terrible Stay
Rest room water tap was hanging. Hot water tap was not traceable. Two men at the kitchen was not polite. Hotel photos looks good but reality is hotel was not clean and maintainence was very poor
Room: Ac Cottage With Private Sit Out
Mango Resorts has replied on Sat May 18 14:11:27 IST 2024
we have taken steps to rectify mistakes that you pointed.hot water and cold water mixture is there. for any difficulty room boy can be called.please do come again
Poor Stay
Fecilities like hot water, a/c and tv are not working. Also transparent window bathroom provided(how ladies accept it. After complaints they changed room with less number of bed and bad smelly one. Very bad experience.
Room: seven bed ac room
V
Very poor maintaince make my trip should select good resorts
Room: Ac Cottage With Private Sit Out
Worst stay
Dirty maintenance vey very worst stay in my travel though mm t
Room: seven bed ac room
Worst service
Checked in around 9 pm. Water was not available in restroom. Took three hours for them to look into and fix it. Even though kids and elders were there. The same issue happened the day day morning too. Owner didn’t feel sorry for it. Charged additional bill in restaurant for kids
Room: Ac Cottage With Private Sit Out
Bad Experience
As Soon I came the guy in the Restaurant asked why I booked Via make my trip and not book directly. There was No water from Evening 4 pm till 10 pm. Food was very bad, We did not have free breakfast, We had Idly and vada , Price OK but size was Like mini idly. when we returned to room in the evening there was a frog. Waste Of Money.
Room: Ac Cottage With Private Sit Out
Serene location near 5 falls
Individual cottages with lot of private space.
Room: Ac Cottage With Private Sit Out
Mango Resorts has replied on Fri Jun 17 20:18:28 IST 2022
Thank you for your kind words of appreciation for our resorts. We look forward to host you again.
Poor Stay
You charged more than rs. 2500, but there in the hotel they charge only rs. 2000.
Room: Ac Cottage With Private Sit Out
Mango Resorts has replied on Fri Jun 17 20:22:02 IST 2022
There could be small difference since makemytrip charges apply. We look forward to host you again. Lot of repairs and renovation works have happened last month.
Room cleanliness
Rooms and bathrooms are not maintained. Very dirty
Room: Ac Cottage With Private Sit Out
Mango Resorts has replied on Sat Jul 10 11:43:22 IST 2021
Sorry. We have resolved the issues raised by you.
Not up to the standard
When arrived they said only one room available and that too in bad condition. Then provide interconnect rooms. Which was dirty. Totally disgusting.
Room: Ac Cottage With Private Sit Out
Mango Resorts has replied on Sat Jul 10 11:46:13 IST 2021
Sorry. We have solved the issues raised by you.
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