The property is visually appealing, but it only has two proper floors. The superior rooms are located on the third floor, which feels more like a rooftop with tin roofing, giving it a rustic, village-like atmosphere. The food quality was disappointing, with breakfast being the only meal that was satisfactory. Room service was slow and below expectations. The property is located outside pondicherry, and overall, the stay was just average. However, the live music on saturday was enjoyable.
Mango Hill Pondicherry has replied on Tue Oct 01 17:44:29 IST 2024
Dear Richa Singh,
Namaste!
Thank you for your detailed feedback. We’re glad you enjoyed the visual appeal of our property and the live music experience. We sincerely apologize for the areas that didn’t meet your expectations, particularly the food quality and room service. Your insights are invaluable in helping us improve, and we’ll address these concerns to enhance the overall guest experience. We hope to have the opportunity to welcome you back for a more satisfying stay.
Sincerely,
The Mango Hill Team