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KK Nagar, Madurai
149 Ratings, 75 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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The property boasts a decent location that's easily accessible and close to essential amenities. Guests noted the friendly and helpful staff, with some praising the complimentary breakfast. However, the overall cleanliness and maintenance received a lot of negative remarks, with dirty rooms, inadequate housekeeping, and issues like bad smells and drainage problems highlighted frequently. There’s no parking available, leading to further inconvenience. While some enjoyed their stay, others had a less favorable experience due to the various issues faced.
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Terrible Stay
1
Room: Non AC Mens Dormitory Rest and Refreshment room|Deluxe AC
Poor Stay
Rooms were dirty! Could’ve been way better for a 3 star restaurant
Room: Family Room AC ( Quad Triple)
Good stay
I found this hostel from mm t great service and staff good stay overall good one. It could have been some more cheaper price but it's alright
Room: Deluxe AC
Good Stay
Good accommodation room was good to stay provided breakfast it was good
Room: Deluxe AC
Good facilitys
businessGood hot water was not upto mark. A part of this remaining evening thing was good.
Room: Executive AC Room
Terrible Stay
it's a very cheap hotel, since was booking through makemyyrip was confident to br good but disappointed. the rooms were stinging bad due to drainage, water was always leaking..used bedsheets , rooms not broomed at all, no house keeping ...it's not for family and friends..it's a lodge
Room: Deluxe AC
Bad experience
No car parking and rooms are very dirty so i didn't stay there i booked another hotel same date and hotel owner don't refund my amount
Room: Deluxe AC
Madurai Grands Inn has replied on Tue Sep 24 15:12:07 IST 2024
Dear Guest, We would like to reply on your feedback , we are budget hotel and we dont have parking in our hotel , and we have mentioned parking. also you did not enter our rooms as you have not filled our formalities but your feedback stating Dirty Rooms , Moreover you have just asked parking space since we explained our facility you have walked out of our premises. No discussion with any our staff or owner for Refund , we waited for you and then we reported No show and charged as per policy.
Disappointing stay at MSP Grand Inn, Madurai
I had a misfortune of staying at HOTEL MSP GRAND INN madurai their website ,the hotel apperance and room was promising,to my surprise the amenities fell short of my expectations. We had booked 3 rooms for my family ,my parents and my sister on 15 Sept 2024 They don't have their own parking and they are least bothered about providing the same.We have to park our car on the side of busy road at our own risk. Reception is at 2nd floor, we have to use a cramped elevator which has twin door . We have to request their staff to assist taking the luggage from our car. Reception area and passage leading to rooms are congested. Worst part of the room is toilet. All the 3toilets were cheap graded , leaky sanitary fittings, damaged mirror, ac drain connected to toilet floor, one of the toilet even shown the plumbing patches . In my wardrobe they had kept left over blankets, pillows etc. Extra bed was kept on the passage. For this extra bed ,they said they will charge extra 300- If you are planning to visit Madurai don't ever dare book rooms in this hotel for your family. I pathetic rooms, which seems to be inhumane. The two plus point is the location, and they breakfast they served. To add with this , the break fast they served seems to be ordered via online food delivery app. Regards Amjath
Room: Executive AC Room
Poor Stay
Positive: good location; good airconditioner negative: poor housekeeping; indifferent attitude by staff; toilet not washed properly; shower not working; bed dirty: no towels & soap provided. Rate too high such a poor quality accommodation
Room: Deluxe AC
Excellent Stay
Stay was really pleasant, warm welcome, clean and well organised rooms, soothing breakfast. A decent stay in well ambience.
Room: Deluxe AC
Maintenance
Worst house keeping and very worst maintenance. Bad appearance.
Room: Deluxe AC
Very poor room
The room was horrible and dirty. Ensecets was in room and the service was very poor.
Room: Deluxe AC
Madurai Grands Inn has replied on Fri Apr 05 00:19:50 IST 2024
I'm sorry to hear about your disappointing experience at Hotel MSP Grands INN. It sounds like the cleanliness and maintenance of the room fell far below expectations, which is unacceptable. Additionally, encountering insects in the room is certainly not acceptable for any hotel. Poor service only adds to the frustration of such an experience. In your review, you could consider mentioning specific examples of cleanliness issues or instances of poor service to provide a clearer picture for other potential guests. It's important for hotels to receive feedback so they can address issues and improve their services for future guests. If you haven't already, you might also want to reach out to the hotel management directly to express your concerns and give them an opportunity to address them. Overall, your review accurately highlights the significant issues you encountered during your stay, and it will likely help other travelers make informed decisions about where to stay.
Excellent place to stay in madurai with excellent staff
Very good place to stay with your family and friends i will recommend this place to stay in madurai, staff is also very friendly and helpful
Room: Family Room AC ( Quad Triple)
Madurai Grands Inn has replied on Fri Apr 05 00:20:34 IST 2024
It's wonderful to hear that you had a positive experience at the hotel in Madurai and that you found it to be an excellent place to stay with your family and friends. Highlighting the friendly and helpful staff is also great feedback for potential guests who prioritize good service. Your recommendation will likely be valuable to others looking for accommodation in Madurai. Consider adding specific details about what made your stay enjoyable, such as amenities, cleanliness, or any exceptional service experiences. This can provide more insight for future guests and further reinforce your positive review. Overall, your review is a strong endorsement of the hotel and its staff.
Horrible experience
soloPhotos can be deceiving. I had itching on my back as soon as i got onto the bed. There were hairs on the bad. Blanket was stained too. Horrible experience. Cancel-led my booking after one night
Room: Deluxe AC
Madurai Grands Inn has replied on Thu Feb 29 00:00:28 IST 2024
Thank you for taking the time to share your feedback regarding your recent stay at Hotel MSP Grands INN in Madurai. We sincerely apologize for the discomfort and inconvenience you experienced during your time with us. We are deeply concerned to hear about the issues you encountered with cleanliness and hygiene in your room. Please know that this falls far short of the standards we strive to uphold, and we understand how important it is for our guests to feel comfortable and well taken care of during their stay. Your feedback regarding the bedding and cleanliness of the room has been taken seriously, and we have already begun addressing these concerns with our housekeeping team to ensure that such lapses do not recur in the future. We regret that we were unable to rectify these issues during your stay and that you felt it necessary to cancel your booking after one night. We understand the impact this had on your experience and sincerely apologize for any inconvenience caused. Please be assured that your feedback is invaluable to us, and we will use it to improve and enhance the experience we provide to our guests. Once again, we apologize for falling short of your expectations and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and demonstrate the high standards of service and hospitality that we aspire to deliver. If you would like to discuss your experience further or if there is anything else we can do to address your concerns, please do not hesitate to contact us directly.
Terrible Stay
I left hotel after seeing the worst conditions of toilet and room. Completely differentfacility photos and actual conditions of the room. I didn’t stay there after seeing the actual condition
Room: Deluxe AC
Madurai Grands Inn has replied on Thu Feb 29 00:01:22 IST 2024
We are deeply sorry to hear about your disappointing experience during your recent stay at our hotel. Your feedback regarding the conditions of the room and toilet is deeply concerning to us, and we sincerely apologize for any inconvenience or discomfort this may have caused you. We understand how important it is for our guests to feel comfortable and well taken care of during their stay, and we regret that we fell short of meeting your expectations in this regard. Please know that we take your feedback seriously and are already taking steps to address the issues you have highlighted with our housekeeping and maintenance teams. It is never our intention to misrepresent our facilities, and we apologize if the actual conditions of the room did not match your expectations based on the photos provided. We strive to provide accurate and transparent information to our guests, and we will review our processes to ensure that this does not happen in the future. We regret that we were unable to rectify these issues during your stay and that you felt it necessary to leave the hotel. We understand the impact this had on your experience, and we sincerely apologize for any inconvenience caused. Your feedback is invaluable to us, and we will use it to improve and enhance the experience we provide to our guests. If there is anything else we can do to address your concerns or if you would like to discuss your experience further, please do not hesitate to contact us directly. Once again, we apologize for falling short of your expectations, and we hope to have the opportunity to welcome you back in the future and demonstrate the high standards of service and hospitality that we aspire to deliver.
Terrible Stay
I stayed that hotel very disappointed me because they disturbing at midnight and also not safe for ladies
Room: Deluxe AC
Madurai Grands Inn has replied on Tue Jan 23 13:17:45 IST 2024
Dear Sir, We have Enquired with our staff on your scenario , we have taken the clear incident that you have bought a visitor from Overseas and took them direct to your room without CForm Enrollment , Local police had seen your visitor and suspected , they enquired to reception and found that your visitor was entered unregistered so as a safety measures police had to bring your visitor and collect her ID Proof , please advise how our Hotel will be liable for this incident , please do not give false statement , our hotel is just at prime location and we are more safe and secured hotel as we follow proper protocols.
Overall ms p good
Room -4/5 bathroom and toilet cleaness -3. 8/5 hot water facility was poor -1/5 overall rating 3. 5/5
Room: Deluxe AC
Madurai Grands Inn has replied on Thu Feb 01 00:31:58 IST 2024
Thank you for providing detailed feedback about your recent stay with us. We appreciate your honest assessment of various aspects of your experience. We're pleased to hear that you found the room to be satisfactory with a rating of 4 out of 5. However, we apologize for any shortcomings you encountered regarding the cleanliness of the bathroom and toilet, as well as the poor hot water facility. Maintaining a clean and comfortable environment, including providing reliable hot water, is essential to us, and we regret any inconvenience caused. Your overall rating of 3.5 out of 5 reflects a mixed experience, and we understand there are areas where we can improve. Please be assured that we take your feedback seriously, and we will use it to address the areas that require attention. We strive to provide all our guests with an exceptional stay, and we regret that we did not fully meet your expectations on this occasion. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that aligns more closely with your expectations. Thank you for sharing your thoughts with us.
Review of ms p grand
Location is fine, food is not satisfactory, they charged extra money for coffee/tea, which was meant to be included in the package. Room was basic, not too good or anything.
Room: Family Room AC ( Quad Triple)
Madurai Grands Inn has replied on Fri Dec 29 10:12:12 IST 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for the aspects of your stay that did not meet your expectations. Since our hotel is budget hotel not luxury like chain hotel for the rate which was collected we provide set menu for the breakfast from our cloud kitchen Since we dont have restaurant with us. So coffee / Tea all Excempted from the set menu. we do have Butler service if you want beverages like coffee/ Tea our staff are ready to help by arranging with extra cost.
Review - feed back.
The location is on a congested street; no food was available in the staying place and the services are poor.
Room: Bunk Beds - Shared Dormitory Only for Male
Madurai Grands Inn has replied on Fri Dec 29 10:07:47 IST 2023
We appreciate you taking the time to share your thoughts about your recent stay, and we're genuinely sorry to hear about the challenges you encountered. Your feedback is essential to us as it helps identify areas for improvement, and we apologize for any inconvenience caused. We understand that the congested street location may have impacted your experience negatively. While we strive to provide a comfortable and enjoyable stay, external factors like the surroundings can indeed influence the overall impression. We will continue to explore ways to mitigate such issues and enhance our guests' experience. Regarding the unavailability of food on-site and the perceived poor services, we sincerely apologize for falling short of your expectations. We recognize the importance of convenient dining options and efficient services. Rest assured, your comments have been shared with our team for immediate review and action. We value your feedback as an opportunity to improve, and we're committed to addressing these concerns to ensure a more positive experience for future guests. If there's anything specific you would like us to address or discuss further, please feel free to contact us directly. We genuinely appreciate your understanding and hope for the chance to welcome you back in the future, providing you with a more satisfactory stay.
Terrible Stay
familyHotel rooms are very small hotel staff is not polite and supportive no parking available no food quality 1 star hotel
Room: Deluxe AC
Madurai Grands Inn has replied on Sat Dec 02 08:44:10 IST 2023
as per the given Description our room inclusing bathrooms are 120 Sq Feet , we are surprise to see many feedback found staff are very humble and honesty in handling guest but in your feedback its reciprocal. and we have very clearly listed in all online channel stating that we don't have reserved parking facilities also we don't have restaurant at all and we do served complimentary breakfast through our cloud kitchen.
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