I had booked a 6-bed room for our group.
We arrived at 10 AM but were told the room wasn’t ready due to cleaning. Though check-in was at 2 PM, we got the room at 12 PM. Unfortunately, the room had serious issues:
Mosquito infestation and dirty floors
Bad smell from both the room and bathroom
No drinking water, hand wash, or shower gel provided
Despite repeated requests, the room wasn’t cleaned properly
No door stopper – which felt unsafe, especially for the girls in our group
The experience was uncomfortable and not up to basic standards