Guests have reported a number of issues with this property, including poor room allocations and unexpected extra charges, with some feeling like they were given staff rooms instead of booked accommodations. Many complained about the cleanliness, highlighting stained beds and cockroaches. Receptionist behavior was also a major concern, described as rude and unhelpful. Overall, the lack of proper facilities and maintenance, combined with a frustrating customer service experience, has left guests feeling disappointed and uncomfortable.