There was confusion in the booking, I asked your staff, they spoke to the hotel staff, at the time of check-in they said that your booking is from the 20th to the 21st, but the booking is only from the 20th to the evening of the 20th, so I had to check out.
Lemon Tree Hotel Udyog Vihar Gurugram has replied on Thu Apr 03 16:23:47 IST 2025
Dear Guest,
Thank you for the feedback regarding your visit to Lemon Tree Hotel, Udyog Vihar, Gurugram.
I deeply apologise for the inconvenience caused to you during your stay. I have personally re-briefed all our departmental heads and team members in order to ensure that such a situation is never repeated in the future. I request you to treat this matter in isolation and allow us to make amends
Please give us an opportunity to make amends. Should you accede to my request and decide to stay with us next, I will be happy to handle the arrangements personally.
Best Regards,
Hotel General Manager
Lemon Tree Hotel, Udyog Vihar, Gurugram
Lemon Tree Hotels
10,000+ rooms. 110+ hotels