La Four Seasons - A Luxury Resort has replied on Thu Feb 27 09:29:07 IST 2025
Dear Guest,
Thanks a lot for selecting The La Four Seasons Resort for your stay at Yercaud. We are sorry for the inconvenience caused, we have carefully made a note of your suggestion on improvements and will implement the same. We bring it to your kind self that you have booked in MMT and we have clearly mentioned our terms and conditions that we don't allow alcohol consumption in public areas. The issue started when we refused to buy liquor for you. If it was medicine or any other important material, we would have helped you, but you asked us to buy liquor and politely we refused it. After we informed you we dont allow guests to have alcohol in the public area, you are still trying to have it at a bonfire area. For the safety of your and other guests the security requested you to have your drinks in your villa. After several requests you went to your villa and thanks for the same. There are families who are there to enjoy the bonfire, in such a public gathering place, we can't allow people to have alcohol in a guest public gathering place and the same has been mentioned in our terms and conditions too. Kindly ask yourself If you are coming with your family and if someone has alcohol next to you, will you accept or feel inconvenience. The room was given in good condition only, the room cleanliness, linen cleanliness and all are fine, if there is an inconvenience you would have been called to the reception immediately, infect, we tried to call you to check whether you are comfortable or not, but the phone was not attended. Infact our security came to your room to inform you that we won't buy alcohol, but the room was not opened and there was no response from you. Regarding the foods, we serve fresh traditional food without food colouring and ajinomoto, we conveyed the message to our chefs to make further improvements. The place where you parked the bike was our parking area and it belongs to the resort, except our resort guest, no one else can park the bikes or cars. We have space for up to 30 cars to be parked. For breakfast we serve cut fruits, fresh juice, chocos, corn flakes, milk hot and cold, omelets, idly, vada, dosa, pongal with chutney and sambar, sweet, tea and coffee, as we mentioned before, we won't use taste improvement agents to enhance food, we use to serve our food like home style. We take it positively and make further improvements. We assure you of our best attention and services always. We look forward to your continued patronage.
With warm Regards,
Always,
K. Kathiravan
Corporate General Manager.