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Review Of Jasmine Palace0123401234

Kovalam Beach, Kovalam and Poovar | 2 minutes walk to Kovalam Beach

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.6
    Very Good

    144 Ratings, 119 Reviews

    excellent
    26%
    very good
    37%
    average
    20%
    poor
    9%
    bad
    8%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 3
    • 5
    • 4
    • 4
    • 4
    • 5
    • 4
    • 3
    • 5

    Rating Categories

    • Location4.1
    • Cleanliness3.8
    • Room4.0
    • Food3.6
    • Hospitality3.8
    • Value For Money3.7

    Sort by:

    Positive first
    3.0

    Average Stay

    amit k.family

    no lift available room is far away from reception very high rate compared to facility available breakfast is not very good food options is low

    Travel Month: Oct 2025

    Room: Jasmine Superior Room

    Jasmine Palace has replied on Fri Oct 31 09:58:15 IST 2025

    Dear Guest, Greetings from Jasmine Palace, Thank you for sharing your feedback. We’re sorry to hear that your recent stay did not meet your expectations. We apologize for the inconvenience caused by the lack of lift access and the distance of your room from reception. We also appreciate your comments regarding our breakfast - your input helps us identify areas where we can improve. Please know that we are continuously working to enhance our facilities and services to provide a better experience for all our guests. We hope you’ll consider giving us another opportunity to serve you better in the future. Kind regards.

    3.0

    Average Stay

    lakshmanaraj a.group

    Totally

    Travel Month: Sep 2025

    Room: Jasmine Superior Room

    4.0

    Good Stay

    mohammed b.family with 13 kids

    it's good to place to stay peaceful place . rooms are very clean restroom also well maintained.also very kind service

    Travel Month: Jul 2025

    Room: Jasmine Deluxe Room

    • user photos

    Jasmine Palace has replied on Wed Aug 06 10:42:57 IST 2025

    Dear Guest, Greetings from Jasmine Palace, Thank you for your kind feedback! We're thrilled you enjoyed your stay and appreciated our clean rooms, well-maintained facilities, and friendly service. We look forward to serving you again! Regards.

    4.0

    Good Stay

    couple

    Location is good, breakfast is average, should have more op. Staff behaviour is attentive. overall good stay. Location is good, breakfast is average, should have more options. Staff behaviour is attentive. overall good stay.

    Travel Month: Jul 2025

    Room: Jasmine Superior Room

    Jasmine Palace has replied on Tue Jul 22 09:51:08 IST 2025

    Dear Guest, Greetings from Jasmine Palace, Thank you for choosing Jasmine Palace for your stay and taking time to share your valuable feedback with us. It gives us great pleasure in knowing that you enjoyed your stay with us. Guest satisfaction is what we strive towards and we are glad that we are able to achieve that through you! We really appreciate your kind words; it means so much to us to get such great acknowledgement! Once again thanks for the wonderful feedback and excellent ratings. We look forward to welcome you back to our property. Best Regards, Jasmine Palace

    5.0

    Good

    vinoth r.family with 5 kids

    Excellent room. Good stay.... Good staffs Must visit highly recommended Swimming pools good... Excellent atmosphere

    Travel Month: Jul 2025

    Room: Jasmine Deluxe Room

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    Jasmine Palace has replied on Sat Jul 26 09:47:55 IST 2025

    Dear Guest, Greetings from Jasmine Palace, Thank you for choosing Jasmine Palace for your stay and taking time to share your valuable feedback with us. It gives us great pleasure in knowing that you enjoyed your stay with us. Guest satisfaction is what we strive towards and we are glad that we are able to achieve that through you! We really appreciate your kind words; it means so much to us to get such great acknowledgement! Once again thanks for the wonderful feedback and excellent ratings. We look forward to welcome you back to our property. Best Regards, Jasmine Palace

    4.0

    Good experience

    aswin u.couple

    Very good stay and the hospitality was good. The food provided for breakfast was good. The only issue I had was in 1 out of 3 rooms pillow cover had some stains on it.

    Travel Month: Jun 2025

    Room: Jasmine Deluxe Room

    Jasmine Palace has replied on Mon Jun 30 16:15:00 IST 2025

    Dear Guest, Greetings from Jasmine Palace, Thank you so much for your valuable feedback! We're glad to hear that you enjoyed your stay and appreciated the hospitality and breakfast. Sorry to hear about the pillow cover issue, and we'll take care of it. Glad you enjoyed your stay otherwise! We look forward to welcoming you back!" Thanks & Regards, Jasmine Palace

    3.0

    Average Stay

    chanchal.couple

    Location has no sea view . Property not well maintained and looks poor , like the reception can at least have sofa seating . Rooms aren’t regularly maintained : TV does not work , intercom same etc .

    Travel Month: Jun 2025

    Room: Jasmine Deluxe Room

    Jasmine Palace has replied on Wed Jul 02 15:52:52 IST 2025

    Dear Guest, Greetings from Jasmine Palace, Thank you for sharing your concerns. We apologize for the inconvenience and will address the issues you've raised. We'll make sure to improve our facilities and maintenance to provide a better experience for our guests in the future. Thanks & Regards.

    5.0

    Excellent Stay

    Overall experience was good, food was also good.

    Travel Month: May 2025

    Room: Jasmine Deluxe Room

    Jasmine Palace has replied on Fri Jun 06 10:50:28 IST 2025

    Dear Guest, Greetings from Jasmine Palace, Thank you for choosing Jasmine Palace for your stay and taking time to share your valuable feedback with us. It gives us great pleasure in knowing that you enjoyed your stay with us. Guest satisfaction is what we strive towards and we are glad that we are able to achieve that through you! We really appreciate your kind words; it means so much to us to get such great acknowledgement! Once again thanks for the wonderful feedback and excellent ratings. We look forward to welcome you back to our property. Best Regards, Jasmine Palace

    1.0

    Bad breakfast

    phanidhar g.loyalty-iconfamily

    Not having good menu for breakfast and dinner. Need to improve food items. Bad service with no maintenance

    Travel Month: Oct 2024

    Room: Jasmine Superior Room

    • user photos

    Jasmine Palace has replied on Thu Apr 17 11:18:01 IST 2025

    Greetings From Jasmine Palace!!!Thank you for taking the time to leave us a review. We really appreciate your feedback about our service and facilities and sorry for the inconvenience that happened to you! Thank you for taking the time to share your experience with us. Hope to see you again soon.Thanks & Regards

    2.0

    Poor Stay

    satyam r.family

    Location isn't very far from the beach however the quality of rooms is very poor. No cleanliness, no real facilities, even no toiletries in the rooms. Also, we stayed for 3 days and they served exactly same breakfast every day

    Travel Month: Mar 2024 (3-Night Stay)

    Room: Jasmine Deluxe Room

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    Jasmine Palace has replied on Thu Apr 17 11:17:42 IST 2025

    Greetings From Jasmine Palace!!!Thank you for taking the time to leave us a review. We really appreciate your feedback about our service and facilities and sorry for the inconvenience that happened to you! Thank you for taking the time to share your experience with us. Hope to see you again soon.Thanks & Regards

    3.0

    Average Stay

    ankit y.family

    Location of the property is good. Rooms are spacious. Rooms facilities are below average. Swimming pool is nice. Food taste is okay.

    Travel Month: Feb 2024

    Room: Jasmine Deluxe Room

    Jasmine Palace has replied on Thu Apr 03 16:32:43 IST 2025

    Thank you for taking the time to leave us a review. We really appreciate your feedback about our service and facilities and sorry for the inconvenience that happened to you! Thank you for taking the time to share your experience with us. Hope to see you again soon.

    3.0

    Average stay

    siddhartha s.family

    Ok kind of a restaurant. Root service needs to be more organised. Bull friendly staff. Food nothing to write home about. Good for a 1st night stay till you can search for a better one

    Travel Month: Jan 2024

    Room: Jasmine Superior Room

    2.0

    Stay review in kovalam

    saugata s.loyalty-iconfamily

    A very average stay in kovalam, with very a poor breakfast. Not so well maintained rooms, a/c remote is missing and not working properly, rooms are spacious, but reception not in a hurry to hand over room while checking in but in a hurry to take the room back while checking out

    Travel Month: Oct 2023

    Room: Jasmine Deluxe Room

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    4.0

    Ok stay

    mansi j.family

    Food is nice and staff is supportive but ambience is not good. Although room is neat and clean. Overall good place

    Travel Month: Aug 2023

    Room: Jasmine Deluxe Room

    Jasmine Palace has replied on Thu Aug 17 11:09:21 IST 2023

    Dear sir, Namaskaram! Warm greetings from Jasmine Palace Kovalam. Thanks for your review and rating. Hope that you enjoyed your stay at our resort. Hope to see you next time when you visit Kovalam. Regards, Jasmine Palace Kovalam.

    3.0

    Average Stay

    ravi k.

    3

    Travel Month: Apr 2023

    Room: Jasmine Superior Room

    Jasmine Palace has replied on Sat Jun 10 10:29:30 IST 2023

    Dear Sir, Namaskaram!! Warm Greetings from Jasmine Palace kovalam!! we take this opportunity to thank you for choosing Jasmine Palace kovalam for your stay during your visit. We're sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We value our customers' opinions and would like to thank you for bringing this to our attention. We shall certainly do all that is necessary to ensure that these issues are properly addressed. We would like to assure you of the best of hospitality on your future visits to Jasmine Palace kovalam. We truly look forward to host you again as our esteemed guest. Cheers…!!! Team Jasmine Palace kovalam.

    2.0

    Poor Stay

    karthikraj r.

    Facilities mentioned while booking was not available at the hotel. There were trouble faced during check in

    Travel Month: Apr 2023

    Room: Jasmine Deluxe Room

    Jasmine Palace has replied on Sat Jun 10 10:27:14 IST 2023

    Dear Sir, Namaskaram!! Warm Greetings from Jasmine palace Kovalam!! we take this opportunity to thank you for choosing Jasmine Palace Kovalam for your stay during your visit. We're sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We value our customers' opinions and would like to thank you for bringing this to our attention. We shall certainly do all that is necessary to ensure that these issues are properly addressed. We would like to assure you of the best of hospitality on your future visits to Jasmine Palace Kovalam. We truly look forward to host you again as our esteemed guest. Cheers…!!! Team Jasmine Palace Kovalam.

    5.0

    Excellent location

    sandeep g.loyalty-iconfamily

    Very near the beach. The hospitality was excellent.

    Travel Month: Jan 2023

    Room: Jasmine Deluxe Room

    Jasmine Palace has replied on Mon Mar 20 20:47:06 IST 2023

    Thank you

    3.0

    Average Stay

    asheesh a.loyalty-iconfamily

    Proximity to kovalam is only advantage, the room, the amenities are pretty average

    Travel Month: Jan 2023

    Room: Jasmine Deluxe Room

    • user photos
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    Jasmine Palace has replied on Mon Mar 20 20:47:39 IST 2023

    Thanks for your feedback

    3.0

    Modest place

    asha n.loyalty-iconcouple

    It was a modest place, functional clean room. The staff was very amiable.

    Travel Month: Aug 2022

    Room: Jasmine Deluxe Room

    5.0

    Excellent Stay

    mukesh p.couple

    Good.

    Travel Month: Dec 2019

    Room: Jasmine Deluxe Room

    Jasmine Palace has replied on Thu Dec 26 12:39:17 IST 2019

    Dear Mukesh, greetings from Jasmine Palace! Thank you very much for the 5/5 rating. We appreciate spending your quality time to share your feedback online and we are delighted that your stay with us was memorable. We really appreciate the support. We do hope that you will definitely visit Kovalam again and stay with us so that we can serve you again. Thank you once again. Thanks and regards.

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