The property is located just a minute away from Kovalam beach, making it a great spot for beach lovers. However, it has significant issues including poor maintenance, uncleanliness, and a lack of basic amenities like hot water and reliable room service. Many guests noted rude staff and a lack of courteous management. While some appreciated the helpfulness of a few staff members, overall service is lacking. The food quality and availability were frequently criticized, alongside issues with room condition and fixtures.