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All Suites Luxury Retreat Spread Over 300 Acres

Review Of ITC Grand Bharat - A Luxury Collection Retreat

Name: ITC Grand Bharat - A Luxury Collection Retreat
Address: PO Hasanpur, Tauru, Mewat Dist, Manesar, 122105, IN
Price range: ITC Grand Bharat - A Luxury Collection Retreat Price starts at INR 17,550/Night
Rating: 4.5

Bissar Akbarpur, Manesar

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User Rating & Reviews

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4.5

Excellent

1357 Ratings, 697 Reviews

excellent

72%

very good

16%

average

poor

bad

Last 10 Customer Ratings (Latest First)

Rating Categories

Hospitality4.6
Facilities4.6
Food4.4
Room4.5
Cleanliness4.6
Value For Money4.1

We are using generative AI to show you summarised user review

Reviews Summary

This property truly embodies luxury with its stunning architecture and lush green surroundings, making it a perfect weekend retreat. Guests rave about the impeccable service and warm hospitality from the polite staff, ensuring a memorable stay. The food receives high praise, especially at the renowned Aravalli restaurant, with a lavish buffet that tantalizes the taste buds. Families appreciate spacious rooms and a plethora of activities, including a delightful golf course and recreational areas for kids. It's not just a stay; it's an experience!

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5.0

Excellent Stay

amit j.family with 1 kid

Excellent Property, wonderful service.. good place for family outing.. had amazing time with family... thank you for kind staff of ITC...

Travel Month: Sep 2025

Room: Luxury Suite with Semi Private Pool

3.0

overrated

aishwarya y.couple

The road which leads to the hotel after leaving the highway is horrible, full of potholes. The food is good. However the bathroom fittings and tiles are dirty. The private pool is also not that clean. Not much to do there unless you're travelling in a group. Honestly, it's overrated.

Travel Month: Sep 2025

Room: Luxury Suite with Semi Private Pool

ITC Grand Bharat - A Luxury Collection Retreat has replied on Sat Sep 27 10:52:17 IST 2025

Dear Ms. Yadav, Greetings from ITC Grand Bharat, Gurugram! Thank you for taking the time to share feedback regarding your experience. We regret that your stay was not up to your expectations. All of us at the retreat endeavour to do all we can to ensure that every guest feels welcomed and receives the quintessential warmth and hospitality associated with ITC hotels. We hope that you give us another chance to serve you better and turn around your experience at ITC Grand Bharat as your patronage is important to us. Responsibly yours, R. Mattu General Manager

2.0

Poor Stay

abhishek d.family with 1 kid

Great Property, Being Ruined by Poor Service Standards 1. The check-in experience was disappointing. For a 100-room property, there are only two check-in counters, which are easily overwhelmed by large, noisy groups and families. The result is a crowded, chaotic process that sets a poor tone for the stay. 2. Most of the restaurant staff appeared undertrained. They struggled to explain the dishes or drinks and could not even describe the high tea menu accurately. When we placed our high tea order, they forgot to ask for our beverage preferences altogether. 3. We were celebrating a special occasion, and the team graciously offered to send a cake to the room—but unfortunately, it never arrived :) 4. The activity areas left much to be desired. Even basic facilities like bicycles are charged separately. We rented bicycles for INR 700 only to find the tyres poorly inflated, and had to return them for air to be filled. This reflected a lack of attention from both the staff and their supervisors. 5. On a positive note, the rooms were clean, well-appointed, and the property itself is beautifully maintained. The food too was good overall. 6. That said, an 18-hour stay costs which is difficult to justify given the inconsistencies in service quality. 7. Special thanks to Mikhail (check-in), Kika (restaurant), Aditi (chef), and Nirmal (staff) for their warm hospitality.

Travel Month: Sep 2025

Room: Deluxe Suite Double With Terrace

ITC Grand Bharat - A Luxury Collection Retreat

Dear Mr. Dubey, Greetings from ITC Grand Bharat, Gurugram! Thank you so much for taking the time to share feedback regarding your stay at ITC Grand Bharat, Gurugram. My team and I are deeply concerned that the overall experience at the Retreat was less than satisfactory. I assure you that all efforts are being made to address the issues mentioned in your review regarding overall experiences. I am confident that you will note the difference on your next visit. Thank you for appreciating our staff members – Mikhail, Kika, Aditi & Nirmal. It is comments like these that help motivate us to deliver the highest levels of guest experience at ITC Grand Bharat. Your patronage to ITC Hotels is extremely important to us and we do hope that this does not mar your impression of ITC Grand Bharat. We look forward to welcoming you back to the retreat and assure you of the best in service and hospitality. Responsibly yours, R.Mattu General Manager

5.0

Amazing property

umang j.couple

Nice property and good staff at the property. The food was amazing and also a good place to stay with family.! I enjoyed the property.

Travel Month: Sep 2025

Room: Deluxe Suite Double With Roof Top Gazebo

ITC Grand Bharat - A Luxury Collection Retreat has replied on Sat Sep 27 10:43:37 IST 2025

Dear Mr. Jindal, Thank you for sharing your wonderful feedback with us. We are happy to read that you enjoyed the overall staycation experience at the retreat. We appreciate the overwhelming response and look forward to welcoming you and your friends and family back soon to ITC Grand Bharat, Gurugram! Warm regards, R. Mattu General Manager

4.0

Good Stay

dr u.family with 1 kid

It wasn’t so great as expected!!which five star doesn’t provide buffet if the occupants are low!!staff was very good

Travel Month: Aug 2025

Room: Deluxe Suite Double With Roof Top Gazebo

ITC Grand Bharat - A Luxury Collection Retreat has replied on Tue Sep 02 22:57:38 IST 2025

Dear Dr. Gull, Greetings from ITC Grand Bharat, Gurugram! Thank you for taking the time to share feedback regarding your experience. Please be rest assured that your feedback regarding the buffet has been recorded and will be taken seriously and worked upon to help improve our standards further. We are certain that your constructive feedback will help all of us strive for higher levels of service excellence. Thank you once again for your kind feedback and we look forward to welcoming you back soon. Responsibly yours, R. Mattu General Manager

3.0

Average Stay

mehr m.

Great property but food was quiet average . Variety in buffet was very limited .

Travel Month: Aug 2025

Room: Luxury Suite with Semi Private Pool

ITC Grand Bharat - A Luxury Collection Retreat has replied on Tue Sep 02 22:53:57 IST 2025

Dear Ms. Malhotra, Greetings from ITC Grand Bharat, Gurugram! Thank you for taking the time to share feedback regarding your experience. We regret that the food was not up to your expectations. All of us at the retreat endeavor to do all we can to ensure that every guest feels welcomed and receives the quintessential warmth and hospitality associated with ITC hotels. Thank you once again for your kind feedback and we look forward to welcoming you back soon. Responsibly yours, R. Mattu General Manager

5.0

Excellent Stay

himanshu s.family with 1 kid

Had an excellent stay at the property. The place was well-maintained and very comfortable. The staff was courteous and helpful throughout our stay. Food was also delicious and well-prepared. Overall, a great experience — would definitely recommend!

Travel Month: Aug 2025

Room: Deluxe Suite Double With Roof Top Gazebo

ITC Grand Bharat - A Luxury Collection Retreat has replied on Tue Sep 02 22:35:30 IST 2025

Dear Mr. Singh, Thank you for taking the time to share your wonderful feedback. We are delighted to read that you enjoyed the overall staycation experience. Comments like these motivate us to keep delivering the highest levels of guest experience. We look forward to welcoming you back soon to ITC Grand Bharat, Gurugram! Warm regards, R. Mattu General Manager

5.0

Excellent Stay

piyush v.family with 1 kid

We had a wonderful experience at ITC Grand Bharat. The property is stunning. The staff were incredibly warm and attentive. A perfect getaway that exceeded expectations - highly recommended!

Travel Month: Jul 2025

Room: Deluxe Suite Double With Terrace

ITC Grand Bharat - A Luxury Collection Retreat has replied on Tue Sep 02 21:41:43 IST 2025

Dear Mr. Vanjani, Thank you for taking the time to share your wonderful feedback. We are delighted to read that you enjoyed the overall staycation experience. Comments like these motivate us to keep delivering the highest levels of guest experience. We look forward to welcoming you back soon to ITC Grand Bharat, Gurugram! Warm regards, R. Mattu General Manager

4.0

Good Stay

ayushi s.family with 1 kid

We went for a weekend getaway with our 3 month old daughter. The property is really nice the hospitality is exceptional. The rooms were really nice, very neat and clean. The service was amazing. We took half board deal in our package, unfortunately the dinner spread was not that great, it was not upto the level of a 5 star hotel. I have been to other places as well which serves amazing buffet spread but I was quite disappointed after seeing the menu here. Luckily the breakfast spread was amazing.

Travel Month: Jul 2025

Room: Deluxe Suite Double With Terrace

ITC Grand Bharat - A Luxury Collection Retreat has replied on Tue Sep 02 22:33:23 IST 2025

Dear Ms. Saxena, Thank you for taking the time to share your wonderful feedback. We are delighted to read that you enjoyed the overall staycation experience. Please be rest assured that your feedback regarding the dinner buffet spread has been recorded and soon you will see the difference. We are certain that your constructive feedback will help all of us strive for higher levels of service excellence. Thank you once again for your kind feedback and we look forward to welcoming you back soon. Responsibly yours, R.Mattu General Manager

5.0

Excellent Stay

manish b.

PROPERTY WAS AWESOME IN EVERY SIDE.LOCATION IS FAR DISTANT BUT ONCE YOU REACHED, YOU FORGET EVERYTHING. FOOD IS 5 STAR RATING. OVERALL GREAT EXPERIENCE INDEED 👍

Travel Month: Jul 2025

Room: Deluxe Suite Double With Roof Top Gazebo

ITC Grand Bharat - A Luxury Collection Retreat has replied on Tue Sep 02 22:37:45 IST 2025

Dear Mr. Bansal, Thank you for taking the time to share your wonderful feedback. We are delighted to read that you enjoyed the overall staycation experience. We look forward to welcoming you back soon to ITC Grand Bharat, Gurugram! Warm regards, R. Mattu General Manager

5.0

A lovely stay, courtesy Jaskaran & ITC Grand

sandeep r.family with 1 kid

The team at Grand Bharat has always made our stay memorable. Jaskaran, who over the last four years, has been our go-to person, a member of the family. Chef Dipankar and Abhishek, who I met at my first trip that many years ago. Or ladies & gentlemen such as Munfaid from front office, Niharika from guest services, Sanchit from IRD, Abhishek Ji and Arslan from F&B, Surender from front office office. The people are the hallmark. Thank you, ITC Grand Bharat, for making my stays memorable, whether those be for my anniversary, my parents' birthdays, or otherwise.

Travel Month: Jul 2025

Room: Luxury Suite with Semi Private Pool

ITC Grand Bharat - A Luxury Collection Retreat has replied on Fri Jul 25 09:59:50 IST 2025

Dear Mr. Rao, Greetings from ITC Grand Bharat, Gurugram! Thank you for taking the time to review us. We are happy to read that you enjoyed your overall experience and the warm and gracious hospitality at ITC Grand Bharat, Gurugram. We are delighted that we were able to live up to your expectations and made your visit a memorable one. Thank you for appreciating our staff members - Jaskaran, Dipankar, Abhishek, Munfaid, Niharika, Sanchit, Abhishek, Arslan & Surender. It is comments like these that help motivate us to deliver the highest levels of guest experience at ITC Grand Bharat. Thank you once again for your kind feedback and we look forward to welcoming you back soon. Responsibly yours, R. Mattu General Manager

5.0

excellent

amit s.couple

Outstanding property with excellent hospitality & service . Very good experience, will visit again .

Travel Month: Jul 2025

Room: Luxury Suite with Semi Private Pool

ITC Grand Bharat - A Luxury Collection Retreat has replied on Tue Sep 02 22:36:24 IST 2025

Dear Mr. Amit, Thank you for taking the time to share your wonderful feedback. We are delighted to read that you enjoyed the overall staycation experience. We look forward to welcoming you back soon to ITC Grand Bharat, Gurugram! Warm regards, R. Mattu General Manager

5.0

Excellent Stay

pintu g.family

ITC Grand Bharat retreat Gurugram , I am Pardeep Garg , stay july 1. *Location*: Hotel ki location aur uski suvidhaen. 2. *Room*: Room ki safaai, suvidhaen, aur aaram. 3. *Food*: (Aditi mam ) chef , Hotel ke restaurant mein khane ki gunvatta aur variety. 4. *Service*: ( Faique khan (reception ) , Yuvraj sir , Prem sir (Retreat manger) or all itc staff ka behavior, service ki speed, aur samasyaon ka samadhan. 5. *Amenities*: Hotel ki suvidhaen, jaise ki pool, gym, spa,Golf aur business center , electric cart. 6. *Overall Experience*: Hotel mein overall experience very nice, hum ise future mein phir choose karenge. Mera Anubhav , Main ITC Hotel mein 2 raat ke liye ruka tha aur mujhe yahan ka anubhav bahut accha laga. Hotel ki location bahut acchi thi, aur room mein sabhi suvidhaen uplabdh thi. Food bhi bahut accha tha, aur staff ka behavior bahut friendly tha. *Rating*: 5/5 *Recommendation*: Main ise un sabhi logon ko recommend karunga jo Luxury mein accha aur aaramdayak anubhav chahte hain. 🙏

Travel Month: Jul 2025

Room: Deluxe Suite Double With Terrace

ITC Grand Bharat - A Luxury Collection Retreat

Dear Mr. Garg, Thank you for taking the time to share your wonderful feedback. We are delighted to read that you enjoyed the overall staycation experience. Thank you for appreciating our staff members – Aditi, Faique, Yuvraj & Prem. Comments like these motivate us to keep delivering the highest levels of guest experience. We look forward to welcoming you back soon to ITC Grand Bharat, Gurugram! Warm regards, R. Mattu General Manager

5.0

Excellent Stay

arushi m.family with 1 kid

The experience was very nice. We enjoyed a lot. The staff was very friendly. Whatever we asked they provided, and the stay was very, very nice.

Travel Month: Jul 2025

Room: Luxury Suite with Semi Private Pool

ITC Grand Bharat - A Luxury Collection Retreat has replied on Wed Jul 16 18:01:05 IST 2025

Dear Ms. Mahna, Thank you for sharing your wonderful feedback with us. We are happy to read that you enjoyed the overall staycation experience at the retreat. We appreciate the overwhelming response and look forward to welcoming you and your friends and family back soon to ITC Grand Bharat, Gurugram! Warm regards, R. Mattu General Manager

2.0

Don’t celebrate ur special occasion here

cury s.couple

No doubt, the ambience is truly beautiful and calming. However, the service was quite disappointing. Despite multiple requests, the staff failed to arrange a birthday surprise, which was very disheartening. Breakfast service involved long waiting times, possibly due to the team being overwhelmed by a few additional guests. Sadly, what was meant to be a special day turned out to be a letdown.

Travel Month: Jul 2025

Room: Deluxe Suite Double With Roof Top Gazebo

ITC Grand Bharat - A Luxury Collection Retreat has replied on Tue Jul 29 09:17:09 IST 2025

Dear Guest, Greetings from ITC Grand Bharat, Gurugram! Thank you so much for taking the time to share feedback regarding your stay at ITC Grand Bharat, Gurugram. My team and I are deeply concerned that the overall experience at the Retreat was less than satisfactory. Please accept my heartfelt regret. I have personally taken up your feedback to understand what went wrong and to initiate corrective measures to ensure that the highest levels of service and standards are maintained. On this occasion, I admit we did not live up to our potential of service excellence. I assure you that all efforts are being made to address the issues mentioned in your review. I am confident that you will note the difference on your next visit. Your patronage to ITC Hotels is extremely important to us and we do hope that this does not mar your impression of ITC Grand Bharat. We look forward to welcoming you back to the retreat and assure you of the best in service and hospitality. Responsibly yours, R.Mattu General Manager

5.0

A memorable stay at ITC GRAND Bharat

karishma d.group

I recently had the pleasure of staying at ITC Grand Bharat, and it was truly a remarkable experience from start to finish. From the moment I arrived, the hospitality was exceptional. Mr. Sahil at the front desk went above and beyond to ensure a smooth and comfortable stay. His courteous demeanor and attention to detail made me feel welcomed and well taken care of throughout. A special thanks to Chef Mr. Sashank, who crafted personalized dishes tailored to my dietary requirements. It's rare to find such thoughtful and customized service, and I genuinely appreciated the effort he put into preparing meals that were both healthy and delicious. One highlight of the dining experience was the **Lal Maas** served at dinner—it was absolutely outstanding, perfectly spiced, and rich in flavor. Overall, ITC Grand Bharat exceeded my expectations with its impeccable service, culinary excellence, and serene ambiance. I look forward to visiting again soon!

Travel Month: Jun 2025

Room: Deluxe Suite Double With Terrace

ITC Grand Bharat - A Luxury Collection Retreat has replied on Thu Jul 17 09:11:10 IST 2025

Dear Ms. Dasgupta, Greetings from ITC Grand Bharat, Gurugram! Thank you for taking the time to review us. We are happy to read that you enjoyed your overall experience and the warm and gracious hospitality at ITC Grand Bharat, Gurugram. We are delighted that we were able to live up to your expectations and made your visit a memorable one. Thank you for appreciating our staff members - Sahil & Shashank. It is comments like these that help motivate us to deliver the highest levels of guest experience at ITC Grand Bharat. Thank you once again for your kind feedback and we look forward to welcoming you back soon. Responsibly yours, R. Mattu General Manager

5.0

Excellent Stay

reena v.family with 1 kid

It was an amazing staycation! Me and my kid had a wonderful time at ITC Grand Bharat ❤️ Beautiful property with an outstanding hospitality, they ensured our stay to be an exceptional :) Rooms were spacious and beautifully Maintained, their swimming pool was clean and water temperature was nice maintained too! Food was excellent and their staff was humble and courteous. Special shout out to Bhagyshree at the reception, Dipak at security and Ashish Jha at the restaurant, these are the gems 💎 Thank you to entire team at Grand Bharat for making our staycation more memorable ❤️

Travel Month: Jun 2025

Room: Deluxe Suite Double With Terrace

ITC Grand Bharat - A Luxury Collection Retreat has replied on Wed Jul 16 17:59:39 IST 2025

Dear Ms. Verma, Greetings from ITC Grand Bharat, Gurugram! Thank you for taking the time to review us. We are happy to read that you enjoyed your overall experience and the warm and gracious hospitality at ITC Grand Bharat, Gurugram. We are delighted that we were able to live up to your expectations and made your visit a memorable one. Thank you for appreciating our staff members - Bhagyashree, Dipak & Ashish. It is comments like these that help motivate us to deliver the highest levels of guest experience at ITC Grand Bharat. Thank you once again for your kind feedback and we look forward to welcoming you back soon. Responsibly yours, R. Mattu General Manager

2.0

not worth a penny that I paid. pathetic food in room service need changes.

sanyam t.couple

Food services were below average. Royal Afghan didn’t meet my expectations at all. Butter naan was not good.

Travel Month: Jun 2025

Room: Luxury Suite with Semi Private Pool

ITC Grand Bharat - A Luxury Collection Retreat has replied on Thu Jul 17 09:15:52 IST 2025

Dear Mr. Tyagi, Greetings from ITC Grand Bharat, Gurugram! Thank you so much for taking the time to share feedback regarding your stay at ITC Grand Bharat, Gurugram. My team and I are deeply concerned that the overall experience at the Retreat was less than satisfactory. Please accept my heartfelt regret. I have personally taken up your feedback to understand what went wrong and to initiate corrective measures to ensure that the highest levels of service and standards are maintained. On this occasion, I admit we did not live up to our potential of service excellence. I assure you that all efforts are being made to address the issues mentioned in your review regarding Dining & Food experiences. I am confident that you will note the difference on your next visit. Your patronage to ITC Hotels is extremely important to us and we do hope that this does not mar your impression of ITC Grand Bharat. We look forward to welcoming you back to the retreat and assure you of the best in service and hospitality. Responsibly yours, R.Mattu General Manager

5.0

good experience

neha m.couple

good experience...good food....good ambience.... helpful polite staff.... though they forgot to provide me the pre booked cake I had informed them about for my birthday

Travel Month: Jun 2025

Room: Deluxe Suite Double With Terrace

ITC Grand Bharat - A Luxury Collection Retreat has replied on Sat Jun 28 17:45:52 IST 2025

Dear Ms. Neha Manhas, Thank you for sharing your wonderful feedback with us. We are happy to read that you enjoyed the overall staycation experience at the retreat. Though we regret that your birthday cake was missed out. All of us at the retreat endeavour to do all we can to ensure that every guest feels welcomed and receives the quintessential warmth and hospitality associated with ITC hotels. We hope that you give us another chance to serve you better and turn around your experience at ITC Grand Bharat as your patronage is important to us. Responsibly yours, R. Mattu General Manager

5.0

Excellent Stay

shubhendu s.

The room and property were amazing. The best part were the service and hospitality by the staff

Travel Month: Jun 2025

Room: Luxury Suite with Semi Private Pool

ITC Grand Bharat - A Luxury Collection Retreat has replied on Thu Jun 12 16:38:39 IST 2025

Dear Mr. Singh, Thank you for taking the time to share your feedback. We appreciate the positive response for the rendered hospitality and look forward to welcoming you back soon to the retreat, set amidst the ancient Aravalli Range! Warm regards, R. Mattu General Manager