I was quite disappointed with my recent stay at Ishwerya Suites. Although breakfast was included in the booking, it consisted of only a single item — idly — with no tea, coffee, or alternatives. There’s no in-house kitchen, and the food is sourced from outside. Since I was traveling with children who don’t eat idly, I politely requested a swap for dosa, but the owner declined, citing profit margins and a fixed daily menu.
What’s more frustrating is that the breakfast menu isn’t disclosed at the time of booking, which would have helped us decide whether to opt in or make alternate plans. The rigid approach and lack of customer empathy are concerning — especially for a hospitality business aiming to serve diverse guests, including international travelers.
Additionally, the bath towels provided had a strong, unpleasant odor, indicating they weren’t properly cleaned or dried.
These seemingly small details significantly impacted our comfort and overall experience. I sincerely hope the management rethinks their approach to guest satisfaction and hygiene.