I have used make my trip for many times before for hotels, holidays, sightseeing, pick up and drop. This time my experience was not at all good.
Firstly, the hotel receptionist gave me a simple room. I had booked round bed super deluxe room. When I showed him the photos, he gave me another room. Again we had to shift the luggage. Also, he told me that he did not know what kind of room has been booked.
This room had a round bed. But bathroom was filthy, bedsheet was torn and there were a lot of wrappers under the bed. When I asked them for a dental kit, the receptionist said that they don't provide it. At the time of checkout, I asked them to send someone to pick the luggage as we were on the second floor, the receptionist told me bluntly that there was no one available for the job and I had to bring down my luggage myself.
I checked in at 9 pm on 3rd June, 2025. I wanted to check out at 6 pm on 4th June. But MakeMyTrip app specified that check out time was 12 pm, so I booked hotel for two days instead of one.
I actually stayed in such a place for less than 22 hours and paid for 48 hours. I paid approx Rs 2900 and got what I mentioned above. I request MakeMyTrip not to suggest such hotels to clients and issue me a refund for this trip or else I will never use MakeMyTrip ever again.